Nayeem Riddhi

Hello abbottaerospace,

Hope you are well. The download stats are stored in the wp_ahm_download_stats table(the prefix wp_ may vary based on WP installation settings ). please check and let me know, if you have any queries.

Thank you and regards

Please let me know or elaborate if you are still facing any issues.

Thank you again and regards

Sorry for the inconvenience. Our developers should look up the issue and implement thereby. Thanks for your appreciation.

Thank you again and regards

While browsing this without login in incognito mode it shows the login required message as I image attached, https://welstestdev.wpenginepowered.com/membership-levels/

please check and let me know

Thank you and regards

Hello Laura Miner,

We have also a feature for deleting all Stats from Downloads > Settings > Privacy > Cache & Stats > Delete All Stats Data. But for subscribers deleting, you may keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/, thus, our developer will implement it in the next updates. I hope you have understood. please check and let me know

Thank you and regards

Hello welswebmaster,

For #1, This documentation is deprecated now, https://www.wpdownloadmanager.com/doc/admin-settings/email-options/ The Email Options have been moved to the Downloads > Templates > Email Templates section.

And for #2, For redirecting to the cart page, it is a feature that users will able to subscribe to the related plans or purchase the plan. I hope you understand now.

Please check and let me know, if you have any queries.

Thank you and regards

You are welcome. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

Thank you again and regards

Sorry for the delay. I have brought information from our team that, After updating the currency, please update your plans too. Go to the edit plan window and hit the update button. Then it will work fine for you. please check and let me know

Thank you again and regards

Sorry for your inconvenience. I have tried simplifying the implementation above. you can also read it again. However, as per your request, individually our plugin is working properly and functional, but you want a third-party integration. As our plugin working as expected individually we can’t move forward to refund. I hope you have understood.

Thank you again and regards

Hello welswebmaster,

Hope you are well. Thanks for writing to us. For your questions,

For #1, The Email Options have been moved to the Downloads > Templates > Email Templates section. I hope you will find it well.

For #2, You have to use the same shortcode here too to work it properly, https://welstestdev.wpenginepowered.com/download-resources/wpdm-retooling/cart/, [wppm_plans], please check and let me know now

For #3, We are checking the issue and going to forward the issue to our team authority.

For #4, For login and registration, you can check the shortcodes here,
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_login_form-user-login-form-short-code/
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_reg_form-user-registration-form-short-code/
However, for membership login and registration, I hope it will work fine now, please check the pages and let me know

please check the details and let me know, if you have any queries.

Thank you and regards

Hello Laura Miner,

You can bulk delete subscribers using a database browser like phpMyAdmin. Subscribers are stored in wp_ahm_emails table. ( the prefix wp_ may vary based on WP installation settings ). please check and let me know, if you have any queries.

Thank you and regards

Hello welswebmaster,

Hope you are well. Thanks for writing to us. We continue updating the plugins to make them compatible with the latest versions, however, all features and functionality should work fine with the PHP 7.0 or above. please check and let us know, if you have any queries.

Thank you and regards

You are welcome.

Thank you 🙂

Glad to hear that. However, for the next update of WPDM please backup the code or the file. And if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

Thank you again and regards

We are checking the issue and I have already forwarded the issue to our team authority. Thanks for your appreciation.

Thank you again and regards

Hello enric gustems,

For now, to get the requested mail in the message too in the email you can add this code portion from this directory wp-content\plugins\download-manager\src\Package\PackageLocks.php file in line number 291 changing

$message = __MailUI::panel("Your have a new pending download request for:", ["<a href='".get_permalink($packageID)."'>".get_the_title($packageID)."</a>"])."<a href='".admin_url('edit.php?post_type=wpdmpro&page=wpdm-subscribers')."' class='button full green'>".__('Review the request', WPDM_TEXT_DOMAIN)."</a>";

to

$message = __MailUI::panel("Your have a new pending download request for email: ".$_POST['email']." and Package:", ["<a href='".get_permalink($packageID)."'>".get_the_title($packageID)."</a>"])."<a href='".admin_url('edit.php?post_type=wpdmpro&page=wpdm-subscribers')."' class='button full green'>".__('Review the request', WPDM_TEXT_DOMAIN)."</a>";

by adding this only,

email: ".$_POST['email']." and Package:"

please check and let me know, if it works for you.

Thank you and regards

Hello Laura Miner,

Hope you are well. Thanks for writing to us. Are you talking about the Downloads > Subscriber section as I image attached,

please check and let me know

Thank you and regards

Hello enric gustems,

Hope you are well. Thanks for writing to us. You can use the Email Lock feature from your Package Settings > Lock Options > Enable Email Lock and set it for Wait For Approval from admin as I image attached,

And then you can approve the email/user for downloading the package as the image attached from the Downloads > Subscriber section,

please check and let me know, if you have any queries.

Thank you again and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

Thank you again and regards

Hello Chris,

For now, you can download file from the backend. you can also keep a feature request here for your requirements, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/, please check and let me know if you have any queries more.

Thank you again and regards

I shall update you as soon I get any information.

Thank you again and regards

Sorry for the inconvenience. We are checking the issue and already forwarded the issue to our team authority. Thanks for your appreciation.

Thank you again and regards

Hello Shawn Botha,

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Hello Luca Scelza,

You are using WPDM free version. For the free version, you have to modify the relevant template.

In this case, you can follow the below documentation,

Template Files

For default page template you are using page-template-default.php from this directory wp-content > plugins > download-manager > src > Package > views > page-templates > page-template-default.php

Now to modify this page template please copy the template and paste it here in this directory {active-theme-dir}/download-manager/page-templates/,. And then you can adjust the template by removing the [download_link] and other required information. Thus you can modify and backup the page template for the update of the WPDM plugin.

And from Woocommerce please use the Redirect Only option, because, now we have modified the source link page. please check and let me know if you have any queries.

Thank you and regards

Glad to hear that, it is working from your side. However,

For issue #1, You can change the WPDM download page appearance from the page template, thus the download button will be removed.

And for issue #2, Sorry for the inconvenience. please switch to ‘Forced Download’. It will work properly in this option too. please check and let me know

Thank you and regards