Nayeem Riddhi

Hello Erik Anderson,

I have checked your issue. It is working as expected as I image attached,

please check and let me know

Thank you and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

Thank you again and regards

Hello Robert Issendorff,

Hope you are well. For updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel.

For saving settings again for the license key option from Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated, hope that, it will solve your issue.

If still, the problem exists then you can also manually update the plugin

Thank you and regards

Hello Erik Anderson,

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Sorry for the inconvenience. I have forwarded your issue to our team authority again. thanks for your appreciation.

Thank you again and regards

The appearance coming like this as I image attached,

Do you want small-size font package title? please check and let me know

Thank you and regards

Hello Justin,

Hope you are well. From the package page, the other plugin’s shortcode should work fine. To hide the play button, please share the related URL, if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Access Control is working properly as expected. please let me know how can I help you more. please check and let me know

Thank you and regards

Yes for the form lock add-on, It will appear for the lock option for the packages that form made by you. And for email lock, if you are trying to add some extra fields, you can check this add-on, https://www.wpdownloadmanager.com/download/advanced-custom-fields/. please check and let me know.

Thank you and regards

The title may relate to your active theme single.php file. You may copy your theme single.php file and make a file from that to the single-wpdmpro.php file. And make adjustments, where necessary. please check and let me know

Thank you and regards

Hello Daniel D.,

Hope you are well. And sorry for the inconvenience. please share the related URL with which words are not translating. if possible, please, give your temporary wp-admin login details in a private reply to check the issue. please check and let me know

Thank you and regards

Hello Daniel D.,

Hope you are well. And sorry for the inconvenience. please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue. please check and let me know

Thank you and regards

Hello Justin Black,

Hope you are well. Thanks for writing to us. If you are facing an issue with public visitors seeing the package download page without the download link for restricted packages and if you are trying to protect all contents for the package you can check this option from When user is not allowed to download > Hide Everything option as I image attached,

If you are facing still issues with protecting content please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue. please check and let me know

Thank you and regards

Please let me know if you have any queries more.

Thank you again and regards

I think Phlox pro theme scripts conflict with WPDM locked packages features, You can also contact their support. please check and let me know

Thank you and regards

Hello jpujolcat,

Hope you are well. I have checked your issue. The lock popup modal is not working as expected from your site. I think it may be a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. please check and let me know

Thank you and regards

You have options for Reset limit for everyone and also Limit for a specific user as I image attached,

please check the settings, and clear your browser cache. It should work as expected. please check and let me know

Thank you and regards

Glad to hear that, please let me know if you have any issues more.

Thank you and regards

Hello Ishan Bhandari,

Hope you are well. And sorry for the inconvenience. please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Sorry for the inconvenience. Individual file permission is not related to WPDM. You can restrict or modify files as your own. However, WPDM also has an option for changing file permission, you can do this for files from Downloads > Asset Manager as I image attached,

please check and let me know

Thank you and regards

Hello Justin,

I have checked your issue. I have found that those files are making issues while downloading those have file permission and file size issues, please check my attached image,

I have checked through your active WP File Manager plugin. please check and let me know

Thank you and regards

For this appearance, https://wpdmpro.w3eden.com/archive-directory-test/, you need to use this shortcode,

[wpdm_archive button_style="default" template="link-template-default" cols=1 items_per_page="10" orderby="title" order="ASC"]

please check with this shortcode and let me know

Thank you and regards