Forum Replies Created
I have back information from our team that, Tomorrow we shall try to provide an update for you. Sorry for the delay.
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For maximum file size for upload, please kindly check the article,
How to Increase the Maximum File Upload Size in WordPress Download Manager
Please kindly check and let me know if you have any queries.
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Hello Ryan Stueve,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
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Sorry for the inconvenience. I have checked from the URL from here, https://hunzalighting.com/downloads/. The download is working properly as expected here. Please kindly check and let me know.
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Hello Rihard Vrencur,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
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Hello Cristofer Mejia,
Hope you are well. Thanks for writing to us. You can use [file_list] template tag in your link template for showing attached files for your files/packages. Please kindly check and let me know, if you have any queries.
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Hello Amir Nouri,
Hope you are well. Thanks for writing to us. It might be related to Allow Access Setting from Package Setting from your edit file/package section, please allow user for publicly downloadable product to All Visitors or you can also set certain role for restricting file/ package from certain users. please kindly check the doc too,
https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/
https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/allow-access-access-control-option/
Please kindly check and let me know.
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Hello FRANCESCO CAPUTO NASSETTI,
Please kindly open a separate ticket for your issue, please. It helps us to maintain the queries. Please also delete any sensitive information like credentials from here. Please kindly check.
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I have forwarded your response to our team member. Thanks for your appreciation.
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Can you provide the server login credentials so we can check from there, if possible. please kindly check.
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Ok, I am forwarding your message. Thanks for your appreciation.
Hello Max Johnson,
Thanks for your comment. Please kindly let me know if you are facing any issues, you can also open a separate ticket for your issue. Please kindly check.
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Have you cleared the server cache? Please kindly check and let me know.
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I have back with information from our team that, It seems the issue may be related to the server cache. When a guest user (not logged in) attempts to navigate to the next page, they are being redirected each time, 301 error. Kindly reach out to server support and ask them to clear the server cache, which should help resolve the issue. Please kindly check.
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Hello Andre,
Hope you are well. Thanks for writing to us. Yes with Advanced Custom Fields add-on you can create and capture additional information from your user. Please kindly check.
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Hello Dan Bolo,
Hope you are well. Thanks for writing to us. Are you searching similar like this, https://try.wpdownloadmanager.com/category-blocks/. Please kindly check and let me know.
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Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
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You have to enable Enable Single File Download as I image attached,
I have enabled it, now I hope all packages should work as expected. Please kindly check.
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Sorry for your inconvenience. Can you please kindly share the invoice ids thus I can forward it to our related team authority. Please kindly check.
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Hello Ralf,
Hope you are well. And sorry for the inconvenience. You can check this issue by enabling/disabling style/scripts from Downloads > Settings > User Interface. It can conflict with other plugins and your active theme scripts too. you can also try enabling/disabling them. please check and let me know if you have any query more
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We are checking the issue. I have already forwarded it to our related team authority. Please kindly check and let me know if you have any queries.
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Hello,
Sorry for the missing. As it was, last reply was mine, I forgot to check it. Please let me know, if i can check the issue today.
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Am I able to check the process for few moments for your site? Please kindly check and let me know.
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No, I have just tested from WordPress latest version. It is working properly as expected. Please kindly check.
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Hello wenjay tew,
Hope you are well. Thanks for writing to us. Are you searching email lock option in download? Please kindly check the email lock section from here, https://www.wpdownloadmanager.com/doc/add-new-package/lock-options/. And you will also able to customize the email template from Downloads > Templates > Email template. Please kindly check and let me know.
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