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You are not allowed to download.

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Nov 19, 2024 at 1:32 am #201508

Amir Nouri
Participant

Hi,
I just installed the free version of Download Manager. I uploaded a file to find out how this plugin works before I purchase the Pro version. The plugin gave me a short code. I added that to a new page, but when I open that page I see this message “You are not allowed to download.”. I looked around in the settings and I could not figure out what might be wrong. All I need is that certain user groups can download certain files. They should not be able to delete, change, or upload any kind of files. I hope you guys can help me out.

Thank you

Nov 19, 2024 at 1:48 am #201509

Nayeem Riddhi
Moderator

Hello Amir Nouri,

Hope you are well. Thanks for writing to us. It might be related to Allow Access Setting from Package Setting from your edit file/package section, please allow user for publicly downloadable product to All Visitors or you can also set certain role for restricting file/ package from certain users. please kindly check the doc too,

Package Settings

Allow Access: Access Control Option

Please kindly check and let me know.

Thank you and kind regards

Nov 19, 2024 at 4:31 am #201514

Amir Nouri
Participant

Nayeen,
Thank you for your respond. I think I figured it out. I have now another question. I can’t find where I can set the maximum file size for upload and download. Where do I find that setting?

Best

Nov 19, 2024 at 5:51 am #201515

Nayeem Riddhi
Moderator

For maximum file size for upload, please kindly check the article,

How to Increase the Maximum File Upload Size in WordPress Download Manager

Please kindly check and let me know if you have any queries.

Thank you and regards

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