Forum Replies Created
Your credentials are not working. Please kindly check and let me know.
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I have checked now found that, WordPress PDF Viewer add-on is not installed on your site. Please kindly check and let me know.
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I have back with information from our team that, We are exploring the possibility of hiding the download button in the PDF viewer add-on; if feasible, we’ll include it in the next update.
Please share the login credentials so that we can try hiding the download button if possible. Please kindly check.
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I have forwarded your request to our authority again. Please kindly check and let me know if you have any queries more.
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The category “Frühling” is not coming because no package has not assigned to this category yet from backend. Please kindly check.
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I have tested here, https://www.faro.de/wpdm-test/, and found that subcategories are coming here properly for WPDM ELementor add-on. Please kindly check and let me know.
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Please kindly extend the admin role thus I can check it from elementor edit page from elementor add-on. Please kindly check.
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I have back information from our team that, your double charge has been successfully refunded. Please kindly check and let me know.
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I think you are using WPDM elementor add-on for loading categories on the elementor widget. Please kindly check and let me know.
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After login with your credentials, it is showing Forbidden. You don't have permission to access this resource. for accessing images. Please kindly check and let me know.
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Hello Shawn,
Hope you are well, and sorry for the inconvenience. Are you using [doc_preview] with WPDM PDF viewer add-on for displaying PDF? if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
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I have again forwarded it to our related team authority. Please kindly check and let me know if you have any queries.
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The file request, share and upload is working properly as expected from our testing site. Can you please let me know visually what problem you are facing? Please kindly check and let me know.
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Please kindly check now. If it works properly for you. I have added the below CSS from Customizer > Additional CSS. Please kindly check and let me know.
.qodef-events .qodef-event-item .qodef-e-inner .qodef-e-content{
width:100% !important;
}Thank you and kind regards
Hello Jonathon Hanten,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URL. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
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I have switched theme and adjusted the settings from category edit section as I image attached,
Please kindly check and let me know.
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Hello Ryan Stueve,
Hope you are well. Thanks for writing this. We have introduced a new AI feature for WPDM. You shall find it from Downloads > Settings > AI Settings. After setting credentials properly you are able to create templates with AI from Downloads > Templates > Create Page Template/ Link template section. Please kindly check and let me know.
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Hello,
Hope you are well. And sorry for the inconvenience. The image you have attached I can’t able to access. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
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We are checking the issue. I have already forwarded it to our related team authority. Please kindly check and let me know if you have any more queries.
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Are you talking about this URL exposing issue as I image attached?
Please kindly check and let me know.
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Please kindly share here which features you want to include or fix, for feature requests, you can keep the feature requests here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. Please kindly check and let me know.
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The links you have shared are not properly formatted links. You can share directly the URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
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I have seen the issue, the appearance is working on elementor editor, but not on the front page, however, does it conflicting with any WPDM Add-on? Please kindly check and let me know.
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Please kindly adjust the Allowed file types to upload settings from Upload Settings as I image attached for the file type extension that you are trying to upload,
Please kindly check and let me know.
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For changing role, the user needs to cancel the earlier subscription plan, thus from user that plan access will be removed. I have checked from our testing site. Please kindly share the login URL too for checking your issue. Please kindly check and let me know.
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