Hasibul Amin Hemel

Ok, We will look into this. Thanks

Yes, that’s correct. As our pricing policy, you will get one year support and update for the pro version. As you have upgraded the core and want to get support its necessary to reissue the membership to pro version. We are happy to support you with that.

Thank you

Hi,

Fixed the issue.

Thanks

Hi,

Please get your license from purchase area (https://www.wpdownloadmanager.com/user-dashboard/purchases/) , click on download to go into download details. Then click on the license icon.

Thanks

Hi,

Please give your FTP access to check the code.

Thanks

Hi,

As you are uploading a very large file please try uploading with FTP and then attached the file to the package. If the file is not corrupted on the server, also check the file size. Or please send login in private to check.

Thanks

Please send login in private reply to check.

Thanks

Hi,

Seems like you are using the latest version of WordPress with the old version of the plugin. As you update the core it is recommended to update your plugin and add-ons. Otherwise, it will have compatibility issue with the latest version.
Also, Please check your PHP error log on the server, if any error available on this.
Thanks

Hi,

Please copy the template from plugins/download-manager/tpls/link-templates/link-template-default.php to your active-theme/download-manager/link-template-default.php and change line 8 <div><strong>[download_link_extended]</strong></div> with <div><strong><a target="_blank" href="[download_url]">Download</a></strong></div>

Thanks

Hi,

We will look into this. For now please use w3tc plugin.

Thanks

Hi,

The user login you provided does not have the plugin edit access, it not a full admin user.
Please check.

Thanks

Hi,

So you want to show a message afterward a file is removed that user needs to update the package in order to make changes. It’s default that after any changes to a post user need to update it. It can be normal blog post/page. But we will look into this.

Thanks

Hi,

Please send login info in private reply to check the issue.

Thanks

Hi,

Which template file are you using?

Thanks

Yes, You can just copy your own template into the child theme or active theme. Please check the doc here.

Thanks

Please check this video about getting the api key.

Thanks

Hi,

Maybe you are using autoptimize, which causing the js error with the WPDM. Please check by disabling the plugin.

Thanks

Please provide this access to check.

Thanks

Login says invalid. Please check.

Thanks

Hi,

Please enable plugin edit access.

Thanks

Hi,

Please provide admin login info in private reply to look into the issue. Seems like you have installed the free version of the plugin.
Please download the latest pro version from the download area (https://www.wpdownloadmanager.com/user-dashboard/purchases/) and remove the old plugin and install the pro version.

Thanks

Hi,

Maybe the feature is on the list. You will be notified when it’s available. For any kind of custom upgrade service, you can request it from here.

Thanks

Hi,

What is your server PHP version? Please provide login info in private reply.

Thanks

Hi,

This problem only exists with verse theme. Maybe your theme that is not compatible with the wpdm plugin function.
There is a possibility that the theme is making static sites with the function code which generates the sign in the frontend.

Please send WordPress admin login and ftp info in private reply to check the error.

Thanks