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File Icons don't show up with 'wpdm-all-packages' shortcode

Viewing 7 posts - 1 through 7 (of 7 total)
Apr 16, 2018 at 6:21 pm #73847

DodgeThat
Member

File Icons don’t show up in the jstable with ‘wpdm-all-packages’ shortcode. Please see here.. https://caisafety.com/downloads/

Here is my code:
[wpdm_all_packages items_per_page="50" categories="access-platforms-gangways,bus-rv,overhead-fall-protection" jstable=1 order_by="title" order="ASC" cols="title,file_count,download_count|categories|package_size|download_link" colheads="Title|Categories|File Size|Link" download_link="1"]

I followed the instructions and viewed your demo which shows the file icons, but mine is not.
http://demo.wpdownloadmanager.com/wpdmpro/package-list-in-responsive-table/

Apr 16, 2018 at 7:50 pm #73855

Hasibul Amin Hemel
Blocked

Hi,
It works fine at my end. Are you using the latest version?

Please send login info in private reply to check.

Thanks

Apr 16, 2018 at 9:47 pm #73859

DodgeThat
Member
This reply has been marked as private.
Apr 17, 2018 at 4:29 pm #73898

DodgeThat
Member
This reply has been marked as private.
Apr 18, 2018 at 8:22 am #73937

Hasibul Amin Hemel
Blocked

Hi,

Please check if the icons are available at plugins/download-manager/assets/file-type-icons/, also provide ftp access to check error log.

Thanks

Apr 18, 2018 at 5:18 pm #73962

DodgeThat
Member

Hi! thanks for the reply. I cannot give you ftp access as per company policy but I have checked error logs and there is absolutely nothing there.

I tested on another wordpress install and does not work:
https://caisafety.com/store2015/test-download-page/

I have also checked file-type-icons directory and it is there with the correct permissions.
eg.
https://caisafety.com/wp-content/plugins/download-manager/assets/file-type-icons/pdf.svg
https://caisafety.com/wp-content/plugins/download-manager/assets/file-type-icons/pdf.png

Also, tried sorting by ‘categories’ but does not work. code:
[wpdm_all_packages items_per_page="30" categories="access-platforms-gangways,bus-rv" jstable=1 order_by=”categories” order="ASC" cols="title,file_count,download_count|categories|package_size|download_link" colheads="Title|Categories|File Size|Link" download_link="1"]

I am changing template to one that works [wpdm_category].

You should really fix this for future reference. Thanks!

Apr 21, 2018 at 12:24 pm #74140

Hasibul Amin Hemel
Blocked

Ok, We will look into this. Thanks

Viewing 7 posts - 1 through 7 (of 7 total)

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