Hasibul Amin Hemel

Hi,

Seems like you disabled the bootstrap CSS from the downloads settings. Hence the column css is not working.
These css needs to load to work with column width.

.w3eden .col-md-4,
.w3eden .col-sm-6,
.w3eden .col-xs-12 {
    position: relative;
    min-height: 1px;
    padding-right: 15px;
    padding-left: 15px;
}

.w3eden .col-xs-12 {
    float: left;
}
.w3eden .col-xs-12 {
    width: 100% !important;
}

@media (min-width: 768px) {
   .w3eden .col-sm-6 {
        float: left;
    }
   .w3eden .col-sm-6 {
        width: 50% !important;
    }
}

@media (min-width: 992px) {
    .w3eden .col-md-4 {
        float: left;
    }
    .w3eden .col-md-4 {
        width: 33.33333333% !important;
    }
    
}

@media (min-width: 1200px) {
    .w3eden .col-lg-3, .col-lg-4 {
        float: left;
    }
    .w3eden .col-lg-4 {
        width: 33.33333333% !important;
    }
    .w3eden .col-lg-3 {
        width: 25%;
    }
}

Thanks

Hi @lsanchevgmail-com,

If you fetch the updating problem with the plugin, please create a new thread and post details in private reply.

Thanks

Hi @webdesign123,

Add-ons come with the extra feature. There are some free add-ons available and others are premium. You can always download the free add-on from the website or add-on section. The premium package add-on includes the pricing feature with the package so you can use this addon to sell packages. The add-on section maintains the install and updates of download manager add-ons.

Thanks

Sorry,

Not such option available for a single package. But you can make multiple packages and build a custom page like this.

Thanks

Hi,

Thanks for the fix update. We will look into this.

Hi,

Seems like your login credential is not correct.

Thanks

Hi,

The 404 error is fixed for now. We will check the issue in more details before next update.

Thanks

Hi,

Can’t login. Looks like the geo IP block with any security plugin. Please allow Bangladesh IP from the security list.

Thanks

Hi,

Please send your license in private reply to unlock it from the old domain.

Thanks

Hi,

You can use custom link template and set the download url to open in new tab. Just use target blank like following example,

<a target="_blank" href="[download_url]">Download</a>

Creating a new template ( https://www.wpdownloadmanager.com/doc/templates/creating-a-new-template/ )

Also, check the setting open in browser from Downloads Settings File Download

Thanks.

Hi,

Please check the package, if the file is available in the package for download. I got file not found error with your given link.
Or the upload folder download-manager-files has htaccess issue.

Please send a temporary wp-admin login info in private reply to check the issue.

Thanks

Hi,
You can use 3rd party plugin like wp approve user to manual user approval.

As you want custom page access to specific users role to let them download the package from that page, you can try the Wp pro membership addon. Which will help you to restrict the download page and package with Taxonomy and post Access Control.

Thanks

Seems like you are not using full page template. Can you send login in private to check.

Thanks

Hi,

There might be any js conflict with the theme. Try reactivating the theme and removing the cache from the browser. If the issue still exists please send login details in private reply to check.

Thanks

Hi,

Please send login in private reply to check the issue. I did not get the not found page with search.

Thanks

Hi,

Please update the plugin to the latest version 2.9.70.

And for archive page, first you have to install this addon (https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/). Then use the shortcode:

[wpdm-archive button_style=”default" items_per_page="50" category="category-slug" order_by="title" order="asc"] (change the category slug with your downloads category slug)

Frontend Signin page will work with the pro version.

Thanks

Hi,

It uploaded the files on download-manager-files folder. There no option to change it from settings.
But you can always bulk upload your package files in the upload default directory then select the files for the specific package.
Hope this will solve your problem.

Thanks

Hi,

Did you try putting your template in the parent theme? Let me know if that works. It should work if the child theme is the active theme directory. Do you check the folder properly {active-theme}/download-mamager .

Please send login details in private reply to check otherwise.

Thanks

Hi,

Is there any PHP error log available on the server?

Thanks

Hi,

Which version of the plugin are you using? Please try the latest version and see if the issue is being resolved or not.

Thanks

Can you try deactivating and then reactivating the plugin?

Thanks

Hi,

The page is giving 404 error. Can you recheck the url?

Thanks

Hi,

With the download manager plugin, a user can download the single file from a package. But there is no option to check a single file and zip them then send an email.
For customization request or extended feature support please mail your required details to customize@wpdownloadmanager.com

Thanks

Hi,

The automatic order complete email should work fine. But there is an issue with manual order completion. We will look into this.

Thanks

Hi,

Try deactivate and reactivating the plugin. Or Please send login in private reply to check. If the icon is within the package settings it should appear in the page.

Also, you can use (https://www.wpdownloadmanager.com/download/wpdm-default-values/) Default values addon to set the icon for all packages from one place.

Thanks