Humayon

Hi,
Hope you are well.
I have listened for almost 6 min and it’s not showing any audio bufferering. Please check this.
If, I am wrong then will you please record me reproducing your issue using a tool like this?
However, please, provide us with your temporary wp-admin login details in a private reply for checking the disable download button issue.
Thank you

Hi @david-partridge,
Hope you are doing great today.
Will you please share the related page/file/package URL with us?
If possible, please, provide us with your temporary wp-admin login details in a private reply for checking the issue.
However, it will be very cooperative if you record me reproducing your issue using a tool like this or you can provide us relevant screenshots as well?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Hello @ukfastcar,
Sorry for the inconvenience.
First of all, make sure that you are using the latest version of the WPDM Plugin and related add-ons.
If still, the problem exists, then please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you

Hello @nydunes,
Hope you are well.
According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
You can restrict download by editing a package and setting Allow Access located under Package Settings section like this.
I hope it will work fine then. If it doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank you

Hello @indigohosted,
Hope you are well.
Please use the updated shortcode wpdm_archive from the below link.

WPDM Directory Add-on

Hopefully, your problem will be solved.
Thank you

Hello @cbrumfie,
Sorry for the inconvenience.
In order to achieve the license key please follow the below documentation properly.

License

You can download the latest WPDM Pro version from Premium Download Area.
Let us know if you need further assistance regarding this matter and we will gladly help you.
Thank you

Hi @coalition4musiced,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.5 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
However, yes we are working on the updater and hopefully, it will be fixed in the future update.
With Regards

Hello @yrshaik,
No update doesn’t require additional cost. If you have active validity then you will get it free from the Premium Download area which is the latest one. Please download and install, it’s the correct file. Then let us know that it’s version 6.0.5 or not.
Also, please open a separate forum topic in the future by describing your issues propelrly. So, that we can debug and give you a better solution ASAP.
Thank you

Hi @hifispin,
You are welcome.
However, If you found our support helpful, could you leave your valuable review here?
Your rating keeps us inspired.
Cheers!

Hi,
The process will not harm your old data/settings.
Please follow the below docs for more details.
https://www.wpdownloadmanager.com/doc/updating-download-manager-to-the-latest-version/
Best Regards

Hi,
When I tried to visit the above-mentioned link it showed like this.
Please give access to this email address: humayon.w3eden@gmail.com
However, in my inspection, I found that you are using the WPDM Free version.
In order to enable the Email lock feature, you have to use the WPDM Pro.
If you have purchased the WPDM Pro already, then you can download the latest version from here.
Let us know if you need further assistance regarding this matter.
With Regards

Hello @zwanets,
Auto-update sometimes fails due to auth error or server file permission issue.
First of all login in using yrshaik@gmail.com email address.
After the login simply visit Premium Download Area and if you have validity then you will be able to download the latest version of the WPDM pro.
Let me know if you need further assistance.
Thank you

Hi @webdigit,
You are welcome.
However, If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Cheers!

Hi @elcon1966gmail-com-au,
In my test it’s working fine. Have a look at this screencast.
Make sure to clear your browser, website and caching plugins cache.
Thank you

Hi @elcon1966gmail-com-au,
Sorry for the inconvenience.
1. We will adjust it in the upcoming update.
2. You have inserted the wrong code that’s why. Please check this page now as I have used the correct tag/code and it worked well. Valid tag/code lists can be found in the below link.
https://www.wpdownloadmanager.com/doc/templates/template-tags/
3. Please change this setting and the download should work.
Thank you

Hi @godmarketing,
Glad to hear that the issue has been resolved.
Please stay up to date by following this changelog.
You can download the latest version from here.
FYI, if you share a link in a private reply then no one will be able to visit that link except our support staff.
However, If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Thank you

Hello @webdigit,
Sure. Let us know if you face any difficulty. We will gladly help you.
Cheers!

Hi,
Sorry for the delay.
In version 6.0.0 of the WPDM Pro, we have Rebuilt the codebase from the ground.
So, the template file override procedure has been changed as well.
Please follow the below link/procedure and then customize your email-lock-form.php file accordingly.

Changing Template Files in /plugins/download-manager/src/{ComponentDir}/views/ ( Download Manager Plugin ) dir:
Create a dir named download-manager inside  your active theme dir
Now copy the files you want to modify from /src/{ComponentDir}/views dir to /{active-theme}/download-manager/ dir.
Customize template file(s) in {active-theme}/download-manager dir as per your need

Template Files

Hopefully, your problem will be solved.
Thank you

Hello,
I just checked and everything is working fine without breaking. Maybe you should clear your browser and website/caching plugin cache.
Have a look at this screencast.
Also, you are still using the older version of the WPDM Pro. Please update it to the latest version which is right now 6.0.5 or you can download it from here as well.
Thank you

Hi @mikemuller,
We are happy to say that we will add the Order By option in the next plugin update.
However, in the meantime, you can use the Packages module by following this.
Also, about the Select Dir Area issue please update your WPDM Pro to the latest version which is right now 6.0.5.
You can download the latest version from here as well.
Regards!

Hi @pittaadmin,
For some reason JetPack is not letting me login. Have a look at this. Please, disable it for now so that I can login and take a close look at the issue.
Or you can use this humayon@w3eden.com email in the associated account instead.
Also, in the meantime please try after disabling the WPDM plugin if the page is still broken or not.
Thanks

Hello,
I hope everything is going well.
Please open a separate forum topic in the future by describing your issue properly there.
It will help us to resolve your issues ASAP.
However, based on the errors please follow the above-mentioned solution or update your WPDM Page Templates add-on to version 1.3.
Hopefully, your problem will be solved.
Thank you

Hi @aloette1978,
Yes, it depends on the computer, server speed/loading and network bandwidth as well. Since there are lots of file loading.
However, If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Cheers!

Hi @pierreg,
Hope you are well.
Please change the link label by editing a package.
You can follow this as well.
Thank you

Hi @hifispin,
I have replied to your other forum topic.
Please check it here.
Thank you.