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Hi Support Team,
after I installed the newest plugin on our site, some of the packages cannot be downloaded anymore. The message ‘file not found’ ist displayed. Can you please check this link: https://www.technical-fixprotocol.org/recommended-practicesguidelines/
Why is the file not found?
Regards, EvaHi there, hope you’re all well.
Some time ago you did some custom work for us on our site https://jacobi.net/
We currently have the following setup
1. Files stored on our server.
2. Our script can be run to populate the packages and package categories as well as setting template.
3. Site visitor browses categories to get to package and fills out the access request form.
4. Once access request is received we set a password and then send it out via the system.Step 2 isn’t working too well at the moment and we need to look at it to fix it.
However our clients requirement for the online downloads library has now changed.
They want to just get an email requesting a specific file and then they will send Box links manually in response to that email.
So my question is – Can we refine steps 1/2 so that we can populate our site based on the box.com stored contents? OR do you have an import script that sets package categories based on the directories that the files are stored in?
Any help would be much appreciated, it’s been a while since this was working correctly.
Thanks,
Ben
In reply to: link-expired.txt
In reply to: "Verifying" message never goes away
In reply to: link-expired.txt
In reply to: link-expired.txt
In reply to: Expired Link – Ongoing Issue
Thanks Victoria, I am also having this issue. I have reset the package # downloads/user, cleared computer and site cache, still get the expired-link.txt file. Any thoughts are appreciated, thanks for the help.
Scott
In reply to: WPDM All Downloads table, packages unclickable
Hi,
Please send login in private reply to check the title link issue.
And you can bulk change the icons of the package with default values addon.
Thanks
In reply to: 404 on file download
In reply to: Show TOP Downloads in List
Hi,
Please use the following shortcode on the page, And replace the link template id with your custom template id.
[wpdm_packages template="template-id-here" order_by="download_count" order="desc" paging="0" items_per_page="10" cols=1 colsphone=1 colspad=1 title="Most Downloaded Packages" desc=""]Thanks
In reply to: File_list shortcode duplicating
Thanks Hasibul for working on it. Not sure why you decided to change the settings to point to purchases after the order, would you explain? It produced the attached errors. I only allow for guest checkout, so I have changed that to orders. I have gone through a test transaction, which seems to pull up the download, but I get an expired link message. Please let me know your thoughts.
Scott
In reply to: Attach File URL
Topic: HTTP ERROR 500
Hi!
Download links are causing Internal Server Error 500:
Download page itself is working:
https://www.lemonbeat.com/download/iot-studie-2018/
I have changed nothing and it had been working before, it just happend.
Any ideas?
Best regards,
Manuel
In reply to: Template Name: Panel 1/3
Hi,
Sorry for late reply.
Use the following shortcode:[wpdm_category id="Category Slug(s)" toolbar="1" paging="1" order_by="title" order="desc" items_per_page="10" template="link-template-panel-1-3" cols=4 colspad=2 colsphone=1]change the category slug with your one. Details here.
Thanks
Hi,
I need to add a link to another download within various Package descriptions. The shortcode works on the Package preview page, but not on my web page, which uses a template to display the packages.
I’ve attached images for each step.
(Because the site is in development, I would have to send access privately if needed.)
Thanks,
C.In reply to: Moving from separate wordpress installation
I have managed to import the packages as per this link:
However I have a few questions…
1) The files don’t work. How do I set it up so that the MP3s from my old system still play?
2) The template setting hasn’t been applied in the import. Is there any way to quickly update the template for all packages?In reply to: 4.7.4 breaks layout
Hi,
Could you help me out with that? I’d like the page to display as it was before. Here’s my link template: –
<div class=’col-md-6′>
<div class=”panel panel-default”>
<div class=”panel-body”>
<div class=”media”>
[thumb_60x60]
<div class=”media-body”>
<h4 class=”media-heading” style=”font-size: 16px;color: #337ab7;padding-top: 0px;padding-bottom:40px;border:0px;margin: 0px;height: 20px;overflow: hidden”>[title]</h4>
<p style=”color: #666;”>[icon] Published [create_date]</p>
</div>
</div>
</div>
<div class=”panel-footer”><div class=”pull-left” style=”line-height: 50px;”><i style=”margin: 2px 0px 0 5px;opacity:0.5″ class=”fa fa-th-large”></i> [file_size]<i style=”margin: 2px 0 0px 45px;opacity:0.5″ class=”fa fa-download”></i> [download_count] downloads</div> <div class=”pull-right”>[download_link]</div><div style=”clear: both”></div></div>
</div>
</div>Ken
Hello,
I want users to be able to select single files from a package to download, and then they submit their email address, then they get emailed a link to download.
Single File Download is not working for me in this scenario. I have Single File Download enabled, I have Email Lock enabled. My link template is:
[file_list]
[download_link_extended]Should single file download work in this scenario?
In reply to: CSS Change Template
In reply to: Using onedrive
In reply to: CSS Change Template
In reply to: Can't Save Setting / Styling Issues
Hi,
Are you using WPDM – Archive Page (version 2.9.1)? please post the link in private reply to check the issue. You have to use link template with the archive shortcode. Page template will be visible only single download package page.
And if you have the latest version there might be any js conflict with any other plugin or theme. Then it will need to deactivate theme/plugin to check which one causing the issue.
Thanks
In reply to: Hide form lock after submit
I changed form plugin (gravity) and works. The problem now is after filling my form and press submit button, doesnt redirect to download link but remaining to the form with spinner icon. If i close the form and then press download button again appears the “download now button”
Check link with gravity form: http://www.urbietorbi.gr/portfolio/ultima/
