Search Results for 'download link'

Hi, I’m having an issue with my website, kdln.it. I use the WPDM plugin to manage file downloads on the “downloads” page (https://kdln.it/en/downloads/). Some files (e.g., 3D, BIM, etc.) require users to enter their name and email address, as the “email lock” option is enabled. The user then receives an email containing the download link.
The strange thing is that some users are receiving broken links. For instance, regarding two links for the same file received via email: the first one displays an “Invalid download link” error, while the second works perfectly. Could you explain why this is happening and tell me how to fix this error?

https://kdln.it/en/download/kate-43-suspension_3d/?wpdmdl=158972&_wpdmkey=6a4cb86eaa8d4&subscriber=OAMxTPPQ3Av_Vn1z0Qa-lOUd14Nq7WRP4cOOneYDMn5bMZgi2dypI0o86xerqlb8FzcqjNkcY71ugEDzGsB52_w

https://kdln.it/en/download/kate-43-suspension_3d/?wpdmdl=158972&_wpdmkey=6a4e59be5e1f6&subscriber=OCH7oLIBxxyDexKPfsgyex9o4W8X8w1u95X-00Sx56VDUTYVVgZcJVsxep6vAeCGcAMyELBxeQaPygi-Lz9-Tjw

Hello,

I tried [wpdm_changelog id="12345"] and also [changelog] but no one works (empty section with icon “changelog” and “[changelog]” displayed).
Here is the source code of the template used.

<!-- WPDM Template: Default Template -->
<div class="row">
    <div class="col-md-5">
        <div class="wpdm-button-area mb-3 p-3 card">
            [download_link]
            <div class="alert alert-warning mt-2 [hide_empty:expire_date]">
                Download is available until [expire_date]
            </div>
        </div>
        <ul class="list-group ml-0 mb-2">
            <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:version]">
                [txt=Version]
                <span class="badge">[version]</span>
            </li>
            <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:download_count]">
                [txt=Download]
                <span class="badge">[download_count]</span>
            </li>
            <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:file_size]">
                [txt=File Size]
                <span class="badge">[file_size]</span>
            </li>
            <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:file_count]">
                [txt=File Count]
                <span class="badge">[file_count]</span>
            </li>
            <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:create_date]">
                [txt=Create Date]
                <span class="badge">[create_date]</span>
            </li>
            <li class="list-group-item  d-flex justify-content-between align-items-center [hide_empty:update_date]">
                [txt=Last Updated]
                <span class="badge">[update_date]</span>
            </li>

        </ul>

        <div class="card mb-3 p-3 hide_empty [hide_empty:featured_image]">[featured_image]</div>

    </div>

    <div class="col-md-7">
        <h1 class="mt-0">[title]</h1>
        [description]
       <div class="wel">
            [tags]
         </div>
    </div>
    <div class="col-md-12">
		[changelog]
		[wpdm_changelog id="21331"]
    </div>
 
</div>

Precision: I activated all free Addons.

PS: in your documentation, you talk about [chanelog] instead of [changelog].

Thank you for your help.

Plugin version: Download Manager 3.3.62 (free version)
Also installed: WPDM – Elementor add-on
Site: staging environment (can provide live URL if needed)

Description:

We have several separate downloads set up (different files, different titles, different pages), but no matter which download page a visitor lands on, the page always shows the details and download button for just one specific file — our most-downloaded one. Clicking “download” on any of the other pages ends up delivering that same one file instead of the file that actually belongs to that page.

Here’s what we’ve already ruled out:

It’s not a caching issue — we cleared all caching layers and the problem persists.
It’s not a permalinks issue — we reset permalinks with no change.
It’s not a data problem — each download item has its own correct file, title, and settings in the admin editor. The mix-up only happens on the public-facing page.
It’s not tied to one specific page design — we tried switching the “Page Template” option for an affected download to a different built-in template, and the problem still happened.
We also temporarily deactivated the WPDM – Elementor add-on to test. That didn’t fix it — instead, it broke the download button entirely (it stopped working rather than pointing to the right file). Reactivating the add-on brought back the original issue.
Since it happens consistently across every download page and isn’t fixed by anything on our end, this looks like it’s happening in the plugin’s own code rather than something misconfigured on our site. If it helps narrow it down: it seems related to how the plugin figures out “which download is this page about” — possibly connected to a related/similar-downloads lookup feature, since the file that keeps showing up everywhere is our single most-downloaded item.

Happy to provide staging access or screen recordings if that would help you reproduce it.

Hello WP Download Manager Team,

I am currently using the File Cart “Side Panel” option with the “Email This Cart” function enabled. It works and looks great on desktop. However, on mobile, the email address field appears extremely compressed, almost like it is only a few pixels wide, which makes it difficult for users to enter their email address.

Here is a link to a screenshot for context.

Thank you for your help!

When using the Export Packages feature, is there any way to include the Master Download Link for each package in the csv file?

Hello WP Download Manager Team,

I love your plugin, especially the File-Cart add-on. Our company recently purchased the Business version of the “Full Access Pack” for WP Download Manager.

For the most part, everything is working great. However, we have a few questions that we have not been able to resolve through the available settings:

1.) Under Downloads > Templates > Email Templates > Email Settings, the main email wrapper includes social media icons. Some of our clients do not use one or more of these platforms, but we have not found a way to remove individual icons. When we leave a URL field empty, the icon still appears in the email template, but without a link. Is there a way to hide or remove specific social icons?

2.) Since we purchased the Full Access Pack, we wanted to ask whether full branding control is included. Specifically, is there a way to remove or disable the “Powered by Download Manager” text from the email templates?

3.) Lastly, when a File-Cart email is sent, there is a message that says, “This link will expire after first use.” However, we have been able to download files multiple times, which is fine for our use case. However, is there a way to remove that message from the email so it’s not misleading?

Thank you for your help. We appreciate the plugin and would be grateful for any guidance on these items.