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In reply to: Problems after plugin update-Version 7.2.3
In reply to: Problems after plugin update-Version 7.2.3
In reply to: Problems after plugin update-Version 7.2.3
Hi – we have been using links on a menu to display categories, but since the update to 7.0 (and after), these links are no longer working.
An example of the link is: https://wptest.wprnd.net/downloads-index/?wpdmc=awards
This link used to list just the downloads in the “awards” category – but not it just redirects to a page with all downloads listed.
Can you tell me how to alter these links so they continue to work w/ the upgrade? Or what we need to change them to?
Tks
In reply to: Problems after plugin update-Version 7.2.3
In reply to: Invalid Link
Hi again, let’s switch back to the invalid link issue. I’m still getting a lot of messages from users who cannot access it. They’re all getting an “invalid link” error.
I was able to replicate it when clicking a link from my email newsletter – here’s an example url https://literacylearn.com/download/open-closed-syllable-matching/?wpdmdl=5567&_wpdmkey=69b19252a9c38&__wpdm_els=1
> The links aren’t being cached at all, so it isn’t caching related, seems
> like a problem with their downloader manager to me.
>
> Broken access log:
>
> 2601:188:c185:f490:acba:5990:5f46:ccbf – – [11/Mar/2026:05:12:45 -0500]
> “GET
> /wp-content/plugins/download-manager/assets/fontawesome/css/fontawesome.min.css
> HTTP/2.0″ 404 146 ”
> literacylearn.com/download/dr-seuss-quote-bookmarks/?wpdmdl=1610&_wpdmkey=69aabfef0c7fb&__wpdm_els=1″
> “Mozilla/5.0 (iPhone; CPU iPhone OS 26_3_1 like Mac OS X)
> AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/145.0.7632.108 Mobile/15E148
> Safari/604.1”
>
> Broken URL:
> literacylearn.com/download/dr-seuss-quote-bookmarks/?wpdmdl=1610&_wpdmkey=69aabfef0c7fb&__wpdm_els=1
>
> Working URL:
> literacylearn.com/download/floss-rule-word-list/?wpdmdl=8152&_wpdmkey=69b19859ae71f&__wpdm_els=1
>
> Working access log:
>
> 204.38.48.64 – – [11/Mar/2026:11:29:17 -0500] “GET
> /download/floss-rule-word-list/?wpdmdl=8152&_wpdmkey=69b19859ae71f&__wpdm_els=1
> HTTP/2.0″ 200 197874 ”
> literacylearn.com/?__wpdmlo=8152&&REFERRER=https://literacylearn.com/teaching-the-floss-rule/?utm_source=convertkit&utm_medium=email&utm_campaign=%F0%9F%A6%B7+FLOSS+Words+List+&+Anchor+Chart+-+6946818=”
> “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML,
> like Gecko) Chrome/125.0.0.0 Safari/537.36”In reply to: Invalid Link
The toggle is off on this package (https://literacylearn.com/download/descriptive-writing-topic-prompts/), but I’m getting an email link anyway. Please see screenshot and advise — https://prnt.sc/x60ljp7g6-1W
In reply to: Download link stopped working in the Pro version
In reply to: Invalid Link
In reply to: Invalid Link
I have checked around 25 to 30 packages published between 2026 and 2026, and each package downloaded successfully without any issues.
Regarding the Mail Download Link issue, I have identified the problem.
I’m using the following code (in an array) to provide the download link of each file in a package:
<a href="<?php echo WPDMPP()->customerDownloadURL( $package_id, $index ); ?>"><?php echo esc_html( $file_name ); ?></a>It used to work on the free version but after installing the Pro version (7.3.1), it stopped working, what am I doing wrong?
I also would like to show the version of each file in the package.
In reply to: Invalid Link
In reply to: Invalid Link
In reply to: Problems after plugin update-Version 7.2.3
In reply to: Download limits not being enforced
You are using direct download link there,
<?php echo get_home_url() ?>/?wpdmdl=<?php echo get_the_ID(); ?>So though it is limit restriction, user can download the file after limit end too, please kindly use the below code for showing the expired message or similar
<?php echo WPDM()->package->downloadLink($ID); ?>Please kindly check and let me know
Thank you and regards
In reply to: Display on an iPad looks bad
Please kindly use this for site and let me know if it resolves your issue,
@media only screen and (min-width: 768px) and (max-width: 1024px) { .row .col-md-6 { width: 350px !important; } .media-body { font-size: 12px; } .ml-3 .wpdm-download-link { font-size: 10px !important; } .package-title a { font-size: 15px; word-break: normal; overflow-wrap: break-word; } }Please kindly check.
Thank you
In reply to: Linking uploaded videos to a gallery plugin
Is there a way, in the free or paid versions, to be able get the master download links without going through them all one at a time?
In reply to: Plugin not recognising renewed license key
Hi
Can you tell me where I edit the ‘linked domain’ in the Download Manager Pro dashboard please? I found it when I clicked the license key, and deleted the domain held as it was incorrect but now can’t find where to edit it and add the correct domain? Thanks
Dear Sir/Madam,
So far, I have not received the promised free one year extension.
Could you please finally implement this?Username: Jipsa
Please contact me in private if additional details are needed.Details (quoted from your previous reply, in 2024):
“Extremely sorry for your inconvenience. Looks like it happened do to your manual renewal last year. However, I’ve refunded the last duplicated renewal fee. But couldn’t handle the one happened in the last year. However, what I can do now, is the extend your subscription for free for another year or you can get access any other add-on for free. Please let me know.”These were the support links, but they have expired already:
https://www.wpdownloadmanager.com/upgrade/paid-double-two-years-in-a-row/#comments
Permalink: https://www.wpdownloadmanager.com/upgrade/paid-double-two-years-in-a-row/#comment-8944Best, Jipsa
In reply to: No downloads found!
In reply to: Pagination styles broken
This css, `.wpdm-downloads,
.wpdm-packages,
.w3eden .row {
display: flex;
flex-wrap: wrap;
align-items: stretch;
}`was in this template, https://staging.tuffindustrialproducts.com/wp-admin/edit.php?post_type=wpdmpro&page=templates&_type=link&task=EditTemplate&tplid=custom_link_video_template, which was making the conflict, I have removed that, now it is working properly as expected,
Please kindly check now.
Thank you and regards
In reply to: Linking uploaded videos to a gallery plugin
Hello,
Thanks for reaching out.
Could you please share a screenshot showing exactly where the
Coming soon…message appears? That will help us better understand what you’re seeing.Also, to clarify: yes, you can export all of your files in CSV format. However, the master download link is not included in the CSV file.
Demo export file
Import & Export documentationLooking forward to your response.
RegardsI am experimenting with adding a gallery plugin to my website to display videos that I have set up as downloads. When I go to add the files, I see “Download Manager” as an option, but when I click it says “Coming soon…” Is that a Pro feature, or is it just unavailable?
Alternatively, I have determined that I can get the videos to work using the master download link for a given package. Is there a way for me to bulk export my video packages and include the master download link in the resulting spreadsheet file? I’d be willing to purchase the Pro plan if I can, because then I could export all my video downloads and import them with the gallery plugin.
Thank you,
In reply to: Directory add on category visibility
Hello,
Thanks for reaching out.
To exclude theRepositorycategory from compact view please add this variable inside the shortcodexcats="repository"[wpdm_archive_compact template="link-template-default" xcats="repository" cols=2 colspad=1 colsphone=1 items_per_page="10" orderby="download_count" order="DESC" login=1]Let me know how it goes.
Regards
