- This topic has 9 replies, 2 voices, and was last updated 1 month, 1 week ago by
.
Hi,
I am getting this “Invalid download link” 500 error on downloads when i enable reCAPTCHA. The reCAPTCHA appears to be setup correctly, and the test button in download manager settings says pass. When i’m logged into the wordpress site, downloads work fine, so its like even though acccess control is set to “All visitors”, its not actually giving access to guests.
I’ve read through every other invalid download link post on this forum and nothing seems to have helped. I deactivated any plugins that looked like they could interfere with no improvement.
I enabled debug logs and ran them through copilot, this is its summary:
“This shows:
– The page loads correctly.
– CAPTCHA validation succeeds.
– A WPDM AJAX request returns 400.
– The generated download link then returns 500 Internal Server Error.
So the problem is not Google reCAPTCHA. The test result and logs both confirm CAPTCHA validation is successful.
The fault appears to be inside WordPress Download Manager (WPDM) after CAPTCHA has been accepted.”
Any ideas?
Hello Joe Rider,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
The feature is working properly on our testing site with the same version you are using. I have also checked different ways if any settings, cache issue from your site. I think it may have a conflict between your plugins or theme. Am I able to disable one by one other plugins for testing if there any conflicts. I can also switch theme to another for checking. Please kindly check.
Thank you and regards
I have checked your issue. The issue may be happening with your WP Engine settings. It also causes issue when changing the lock option for file/package until not clearing the cache from WP engine settings. Please kindly knock your server support for the issue. Please kindly check.
Thank you
Okay, thanks for looking into it. Ill contact wpengine support and see if they can help.
Please let me know then if your issue gets resolved.
Thank you
Hi, this issue is now resolved. I contacted WPEngine support and they had to disable caching on the download path and also disable caching on https://www.wpdownloadmanager.com/.
Awesome. Glad to hear that.
Thank you
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