Search Results for 'download link'

On this page, https://wellcare.barkingbird.us/well-owners-network-newsletters/, the top download link, Summer 2026, does not work. Refer to screenshot: https://www.awesomescreenshot.com/image/61785507?key=14f1cf91d0c3dffc2f564ab15086f11d. Clicking it results in a 404 error.

All of the rest of the download links on that page work fine

Note, the package in that particular link contains a pdf that was uploaded directly into WPDM. All of the rest of the packages were created via the Filebase Import Add-On.

I posted this question a couple days ago, but it has since disappeared.

Hi, I’m having an issue with my website, kdln.it. I use the WPDM plugin to manage file downloads on the “downloads” page (https://kdln.it/en/downloads/). Some files (e.g., 3D, BIM, etc.) require users to enter their name and email address, as the “email lock” option is enabled. The user then receives an email containing the download link.
The strange thing is that some users are receiving broken links. For instance, regarding two links for the same file received via email: the first one displays an “Invalid download link” error, while the second works perfectly. Could you explain why this is happening and tell me how to fix this error?

https://kdln.it/en/download/kate-43-suspension_3d/?wpdmdl=158972&_wpdmkey=6a4cb86eaa8d4&subscriber=OAMxTPPQ3Av_Vn1z0Qa-lOUd14Nq7WRP4cOOneYDMn5bMZgi2dypI0o86xerqlb8FzcqjNkcY71ugEDzGsB52_w

https://kdln.it/en/download/kate-43-suspension_3d/?wpdmdl=158972&_wpdmkey=6a4e59be5e1f6&subscriber=OCH7oLIBxxyDexKPfsgyex9o4W8X8w1u95X-00Sx56VDUTYVVgZcJVsxep6vAeCGcAMyELBxeQaPygi-Lz9-Tjw

Hello,

I tried [wpdm_changelog id="12345"] and also [changelog] but no one works (empty section with icon “changelog” and “[changelog]” displayed).
Here is the source code of the template used.

<!-- WPDM Template: Default Template -->
<div class="row">
    <div class="col-md-5">
        <div class="wpdm-button-area mb-3 p-3 card">
            [download_link]
            <div class="alert alert-warning mt-2 [hide_empty:expire_date]">
                Download is available until [expire_date]
            </div>
        </div>
        <ul class="list-group ml-0 mb-2">
            <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:version]">
                [txt=Version]
                <span class="badge">[version]</span>
            </li>
            <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:download_count]">
                [txt=Download]
                <span class="badge">[download_count]</span>
            </li>
            <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:file_size]">
                [txt=File Size]
                <span class="badge">[file_size]</span>
            </li>
            <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:file_count]">
                [txt=File Count]
                <span class="badge">[file_count]</span>
            </li>
            <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:create_date]">
                [txt=Create Date]
                <span class="badge">[create_date]</span>
            </li>
            <li class="list-group-item  d-flex justify-content-between align-items-center [hide_empty:update_date]">
                [txt=Last Updated]
                <span class="badge">[update_date]</span>
            </li>

        </ul>

        <div class="card mb-3 p-3 hide_empty [hide_empty:featured_image]">[featured_image]</div>

    </div>

    <div class="col-md-7">
        <h1 class="mt-0">[title]</h1>
        [description]
       <div class="wel">
            [tags]
         </div>
    </div>
    <div class="col-md-12">
		[changelog]
		[wpdm_changelog id="21331"]
    </div>
 
</div>

Precision: I activated all free Addons.

PS: in your documentation, you talk about [chanelog] instead of [changelog].

Thank you for your help.

The straightforward packages to download a software or manual when download link sent to email or has a ready download option giving an error ‘Invalid Download Link’. cleared server and download pro manager cache as well. Nothing works. Settings are same as all other packages. What’s causing the issue?

Plugin version: Download Manager 3.3.62 (free version)
Also installed: WPDM – Elementor add-on
Site: staging environment (can provide live URL if needed)

Description:

We have several separate downloads set up (different files, different titles, different pages), but no matter which download page a visitor lands on, the page always shows the details and download button for just one specific file — our most-downloaded one. Clicking “download” on any of the other pages ends up delivering that same one file instead of the file that actually belongs to that page.

Here’s what we’ve already ruled out:

It’s not a caching issue — we cleared all caching layers and the problem persists.
It’s not a permalinks issue — we reset permalinks with no change.
It’s not a data problem — each download item has its own correct file, title, and settings in the admin editor. The mix-up only happens on the public-facing page.
It’s not tied to one specific page design — we tried switching the “Page Template” option for an affected download to a different built-in template, and the problem still happened.
We also temporarily deactivated the WPDM – Elementor add-on to test. That didn’t fix it — instead, it broke the download button entirely (it stopped working rather than pointing to the right file). Reactivating the add-on brought back the original issue.
Since it happens consistently across every download page and isn’t fixed by anything on our end, this looks like it’s happening in the plugin’s own code rather than something misconfigured on our site. If it helps narrow it down: it seems related to how the plugin figures out “which download is this page about” — possibly connected to a related/similar-downloads lookup feature, since the file that keeps showing up everywhere is our single most-downloaded item.

Happy to provide staging access or screen recordings if that would help you reproduce it.

Hello WP Download Manager Team,

I am currently using the File Cart “Side Panel” option with the “Email This Cart” function enabled. It works and looks great on desktop. However, on mobile, the email address field appears extremely compressed, almost like it is only a few pixels wide, which makes it difficult for users to enter their email address.

Here is a link to a screenshot for context.

Thank you for your help!