Hi –
(This is a multi-site install) Since the update all password protected downloads no longer function on any of our sub-sites. Even when we create a new package with a password, nothing happens. I’ve cleared server cache and WPDM > Settings > Cache and it made no difference. I’ve also saved the License setting again, still no difference. People are unable to get downloads needed for our business.
Please help.
I would like to upload mp4 videos for download on my site. When I create a package and use the Video Player page template, I get an error on the front end: “No video with supported format and MIME type found” where the video preview should be. I cannot find any settings in the plugin that would allow me to specify/allow certain video formats.
If I use the download button from either the package post or the video category archive page, the video downloads just fine so it obviously exists but it’s just not previewing properly.
What could be the issue here?
I just bought this to update permissions on all existing downloads. When I add ‘All Visitors’ as an access level and click ‘update all’ it says that it has done it, but nothing changes on the existing posts.
I have disabled all plugins in case of a conflict, made no difference. Posts are not being updated.
Upgraded our plugin to the Pro version 6.0.8 and receiving critical errors. Our downloads are no longer working using Pro version 5.4.1 – just a spinning wheel when we click to download a file – so trying to update the plugin to see if that takes care of the issue.
ERROR MSG:
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.8.1
Current theme: Virco SFA Child (version 1.0.0)
Current plugin: WPDM – Archive Page (version 4.1.3)
PHP version 7.4.23
Error Details
=============
An error of type E_ERROR was caused in line 36 of the file /home/galleryvirco/public_html/wp-content/plugins/wpdm-archive-page/src/Templates/Filter/Filter.php. Error message: Uncaught Error: Class ‘WPDMTemplate’ not found in /home/galleryvirco/public_html/wp-content/plugins/wpdm-archive-page/src/Templates/Filter/Filter.php:36
Stack trace:
#0 /home/galleryvirco/public_html/wp-includes/shortcodes.php(356): WPDMAddOnArchivePageTemplatesFilterFilter->render(Array, ”, ‘wpdm_archive_fi…’)
#1 [internal function]: do_shortcode_tag(Array)
#2 /home/galleryvirco/public_html/wp-includes/shortcodes.php(228): preg_replace_callback(‘/\[(\[?)(wpdm_a…’, ‘do_shortcode_ta…’, ‘[wpdm_archive_f…’)
#3 /home/galleryvirco/public_html/wp-includes/class-wp-hook.php(303): do_shortcode(‘[wpdm_archive_f…’)
#4 /home/galleryvirco/public_html/wp-includes/plugin.php(189): WP_Hook->apply_filters(‘[wpdm_archive_f…’, Array)
#5 /home/galleryvirco/public_html/wp-includes/rest-api/endpoints/class-wp-rest-posts-controller.php(1792): apply_filters(‘the_content’, ‘[wpdm_archive_f…’)
#6 /home/galleryvirco/public_html/wp-includes/rest-api/endpoints/class-wp-rest-posts-controller.php(550): WP_REST_Posts
Hello,
After updating to the latest version of Download Manager, it seems the search parameter of our shortcode is no longer functioning (it gives a critical error when used). We use the [wpdm_all_packages] shortcode to display but would like to include the search function.
What’s not working: including this parameter in the shortcode:
jstable: Enable or disable datatable.js