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Hi WPDM Support,
We are experiencing two issues relating to download limits and membership subscriptions.
1. Download limits not being counted correctly
We have set a download limit of 50 per 365 days for the user role “Annual membership Subscription” under WPDM → Settings → General → Download Limit.
However, although downloads are clearly being recorded in Download History for the user, the user’s download limit counter remains at 50 / 0 and does not increment.
Key details:
Limit is applied by user role (Annual membership Subscription)
Reset period is set to 365 days for that role
Files are hosted externally via Dropbox URLs
“Allow repeated download of already downloaded file” is currently enabled
“Count unique downloads only” is currently disabled
Despite multiple downloads being logged, the usage counter does not increase.
Can you confirm:
Whether download limits are reliably enforced when using external file URLs (Dropbox)?
Whether the combination of settings above would prevent the counter from incrementing?
If there are known issues with role-based limits not updating correctly?
This is business critical as we rely on accurate yearly download tracking.
2. Subscription renewal issue
We also had a case where a member’s annual payment was successfully taken, but:
Their membership did not renew automatically
We had to manually reinstate their membership
We cannot see a corresponding renewal order or payment record on the website
We are now concerned that future yearly renewals may not process correctly
Could you please advise:
Where renewal payments should appear within WPDM?
What could cause a successful payment to not trigger membership renewal?
Whether there are known issues with subscription renewals not syncing correctly?
We would appreciate guidance on how to audit and ensure renewal reliability going forward.
I am also seeing a ‘critical error on this website’ when i click on invoices on teh subscriber, I have tried to debug this but no errors are showing.
Kind regards,
AnnaIn reply to: Colors changed since updating
I am also having problems that all my links and buttons are blue, since the update.
It doesn’t matter what colour I set as default in Downloads > Settings > User Interface > Colors | Download Button | Shortcode Page. It is always blue for the Primary, grey for the Secondary etc.
I have added additional CSS in the customiser to override the styles on one of my sites, but I don’t want to have to do the same on all the other sites on which I also use this plugin.
Is this a known bug and will it be fixed soon?
After the last update (7.2.3) the single column flat template does not display the file details anymore (such as file size, number of downloads, etc.) Other templates seem to work, but we do not want to change all our downloads. Please advise.
In reply to: Problems after plugin update-Version 7.2.3
Hello Milorad Ekmedzic,
Hope you are well.
For issue #1, we are checking issue. I have already forward it to our team.
For issue #2, This is WPDM new login interface, are you not able to login with this new interface? Please kindly let me know
For issue #3, Image gallery is working properly on our testing site here, https://pro.wpdm.online/wpdm-package/image-gallery-check/. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
For issue #4, The Mics settings not implemented yet.
For issue #5, Are you searching similar like this add-on, https://wordpress.org/plugins/wpdm-premium-packages/, also you can check the payment gateways here, https://www.wpdownloadmanager.com/downloads/payment-gateways/
For issue #6, We don’t have built-in addon right now for woocommerce import, but you can take our customization service from here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/
Please kindly check.
Thank you and regards
In reply to: Elementor Packages Table Not showing Packages.
This page says:
Method 2: Global Default Setting
Set a default template for all packages using the WPDM Default Values add-on:Go to Downloads > Settings > Default Values
Find the Page Template option
Select your preferred default template
Save changes
This default will apply to all packages that do not have a specific template set.There is no “Default Values” option.
In reply to: Elementor Packages Table Not showing Packages.
Sorry I’m confused. Are you saying I need to go into each of my 400+ downloads and change the page template individually?
I am now on 7.2.2 – i have noticied today when creating a new download that the download locks seem to be broken. Here are the issues i noticed, which i cannot fully solve unless i remove all locks
1. Normally I have some custom content for “must agree with terms”. This shows, but when accepted nothing happens, no download.
2. I have a number of passwords we issue, as we use the Password Lock on some downloads. The password field is not presenting itself like it used to do, so i have to turn this off for now (in fact all locks are turned off)
3. Sometimes I request a users email address to email them the download link. When this is activate the popup shows requesting email address, but i cannot enter or type into the field, it simply closes.I have a lot of downloads, so its hard to go through each on to turn off the locks. Also, i am not comfortable to do this.
The problem could be somewhere else, but do you see this on your systems? I am on WordPress 6.28 , maybe i need to update this?
Dave
In reply to: Multilingualism with WPML
Packages:
The easy way to do it is uploading separate PDFs for each language.Example:
English PDF → English package
German PDF → German package
French PDF → French package
This way WPML will know which Package belongs to which language.Categories and tag:
You can also organize your files by language using categories and tags. Simply add all English files to an English category, German files to a German category, Italian files to an Italian category, and so on. This way, all files are neatly grouped under their respective language specific categories and tags.If you want to display downloads per language using categories, you can use Download Manager category shortcode for individual categories. For example:
Display the German category to show all German packages
Display the Italian category to show all Italian packages
By placing the appropriate category shortcode on each language page, only the packages belonging to that language’s category will be displayed. This ensures that German pages show German files, Italian pages show Italian files, and so on.In reply to: Multilingualism with WPML
Could you please explain this part
we cannot limit PDF downloads by language. It will help us to assist you accordingly.Regarding translation, Download Manager and all of its add-ons are fully translation ready. Many of our users successfully use WPML, Loco Translate, and other popular translation plugins. Please let us know exactly what kind of difficulties you are facing with categories and tags translation.
Looking forward to your response.
In reply to: File Cart not showing properly
Please kindly navigate
Downloads > Settings > General > File Cart Settingssection. I hope it will fulfill your all requirements, there you will get visibility option and also the shortcode option. For more details, you can check plugin main page too, https://www.wpdownloadmanager.com/download/wpdm-file-cart/. Please kindly check.Thank you
Hello, Esteban
Kindly share the email address you are using to access the downloads. Additionally, if the private intranet is accessible(With VPN or secure setup) from outside the network, please provide the relevant credentials as well.
Looking forward to your response.
RegardsHi, I’m trying to create a page template that will allow us to show multiple videos. We have packages where we have more than one Vimeo or Wistia video that we are inserting via URL, but all of the page template tags I have tried are only displaying the last video in the package on the page. I’ve tried testing with YouTube too and that also doesn’t work. Is there a way for the [video_player_1200x600] tag to display multiple videos stacked on top of each other?
Additionally, we are running WPDM version 7.2.1 and I see instructions to set a default page template here: https://www.wpdownloadmanager.com/doc/core-features-templates-page-templates/ but when I go to
Downloads > Settings > User Interface, I don’t see an option forDefault Page Templateas specified. Can you assist?In reply to: Form Lock Now not working after update – AGAIN….
In reply to: Filter by Category
We’ve updated the category filter for wpdm_all_packages(Responsive Table) in
v7.2.0. Instead of clickable category links, categories are now displayed in a dropdown(top left corner of the table), allowing users to easily select and filter their desired categories without leaving the current page.Here is the the updated view of wpdm_all_packages with category filter
To enable this feature, simply add
category_filter="true"to the shortcode, like this
[wpdm_all_packages login=1 thumb=1 items_per_page="20" categories="x,y,z" category_filter="true" jstable=1 order_by="title" order="DESC" cols="title,file_count,download_count|categories|update_date|download_link" colheads="Title|Categories|Update Date|Download::155px"]Pay a visit here for the updated documentation of [wpdm_all_packages].
In reply to: Insurance website
Thanks for reaching out.
You can create a website like this using,
The WPDM Glamour Theme or Attire Theme
If you have further queries, feel free to ask.
RegardsIn reply to: Form Lock Now not working after update – AGAIN….
I always hesitate to update Download Manager. Over the many years, I would say 50% of updates result in total breaking issues! I really dont understand the QC work being done before releases??
Now again all of the Formed locked downloads are now not functional. I need this looked at right away.
-Jason
We are experiencing a recurring issue where the cloud storage API credentials are lost or invalidated.
At least once or twice per day, we must go to: Settings → Cloud Storage and reconnect the pCloud / Dropbox credentials.Steps to reproduce
1.Configure pCloud (or Dropbox) in Download Manager Pro → Settings → Cloud Storage
2.Save the settings and confirm that downloads work
3.After several hours, attempt to download a file stored in Dropbox
4.The download fails with a message indicating that the file does not exist
5.Go back to Settings → Cloud Storage
6.Re-save the settings and reconnect the cloud account
7.The same file downloads successfully immediately after reconnectionEnvironment
• Platform: WordPress
• Plugin: Download Manager Pro
• Extension: pCloud Connector (also affects Dropbox downloads)Actual behavior
• Credentials appear to expire or disconnect automatically
• Manual reconnection is required 1–2 times per day
• Downloads fail until credentials are reconnectedThis affects production usage and requires frequent manual intervention, which is not sustainable.
Any guidance or fix would be appreciated.
We can provide logs or debug information if needed.In reply to: Setting and shortcodes not working
You can try this shortcode: [wpdm_user_profile]
Documentation: https://www.wpdownloadmanager.com/doc/short-codes/wpdm_user_profile-public-profile-short-code/or
You can use the wpdm_all_packages shortcode on a separate page and redirect users to that page after they log in.
In reply to: Setting and shortcodes not working
For now, there is no alternative available for wpdm_my_downloads, but users can view their download history from the history tab.
However, you can display all packages or a specific category using other shortcodes on a different page. Kindly check all the shortcodes here.
In reply to: Setting and shortcodes not working
Topic: New Updates = HORRIBLE!
Has anyone else experienced a completely jumbled and broken layout/them color/fonts/font colors/ ZERO CONTROL over widgets now embedded in download pages etc, etc, etc? My use is intended for simple downloads of custom voice files. Has been working fine with a basic theme installed and since this past Monday Night…. WHAM, everything is now beyond repair. Any theme change on my site does not carry over to the download pages. I am at the end of my rope trying to figure this out. Am I crazy or has there been something changed in the updates recently that is causing this? How do I revert back to 6.9 as others have mentioned? I have a pro license but cannot locate my original download of 6.9
Any suggestions? TYIAIn reply to: Where can i download this template?
Hello,
If you are a pro user ,then you can import all the templates from
Downloads > Templates > Import Template (top right corner of the templates page with blue button)Kindly share the screenshot of that specific template you are looking for.
We have also introduced 2 new link templates for the free version, kindly check
Regards
