Search Results for 'all downloads'

Viewing 25 results - 1 through 25 (of 4,505 total)
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  • #215111

    In reply to: Invalid Download Link


    Brin
    Participant

    It’s been a week since we’ve been troubleshooting a site-wide “Invalid download link” error, every package fails identically for guests, including a brand new test package with zero settings applied. Here’s what we’ve ruled out so far, each tested directly with before/after verification:

    CleanTalk: confirmed not blocking, their own test request was approved and logged
    FlyingPress cache: purged fully, added wpdmdl to Cache Exclusions, Delay JS Exclusions, and Include CSS Selectors, no change
    Permalinks: flushed rewrite rules, no change
    Package settings: tested with lock options off, Download Limit cleared, Cache Zip File disabled, no change
    Memcached: confirmed unrelated, ruled out separately
    WPDM’s own cache: cleared via Privacy > Clear All Cache, no change

    Found this old thread on your own forum from 2019 describing the exact same error message, “— Invalid download link —”, appearing after a plugin update, that time tied to password-protected downloads (our packages are not password protected and free downloads). Wondering if this is a recurring bug in the codebase rather than a site-specific config issue.

    Could your team check if that older issue has resurfaced in 7.5.2? Your team has temp admin access. Please release the patch to fix this error.

    Thanks

    #215064

    In reply to: Invalid Download Link


    Brin
    Participant
    This reply has been marked as private.
    #215006

    In reply to: STRIP DISABLED WHY?


    PROMISE AVE
    Participant
    This reply has been marked as private.
    #215001

    Nayeem Riddhi
    Moderator

    Hello Kim Adamof,

    Hope you are well. Please kindly check all the shortcodes and demos here, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/, then choose one shortcode. After choosing, please check if the shortcode has a template parameter. You have to make the template; it is a link template. Please browse Downloads > Templates > Link Templates, create a link template with the template tags here https://www.wpdownloadmanager.com/doc/template-tags/ according to your requirements. And use that template ID on the shortcode. Please kindly check if it helps you.

    Thank you

    #214974

    Dave Filchak
    Participant

    Update — we found the actual trigger

    We’ve isolated this. The problem is tied specifically to one category: a category named “Downloads” that we created ourselves (not a category that ships by default with the plugin). Any package assigned to that specific category displays another package’s content instead of its own — consistently, reproducibly. When we remove a package from that category, or reassign it to a brand-new category we just created (called “Download”), it immediately displays correctly.

    We’ve ruled out our server/database as the cause — MariaDB shows no locks, no stuck transactions, and all tables are InnoDB and healthy (confirmed directly with our host). This is isolated to that one specific category term.

    We don’t know whether the “Downloads” term itself became corrupted when we originally created it, or through some other change since — we can’t tell from our side. But the behavior is 100% reproducible: any package in that category shows cross-contaminated content; any package not in that category (including in a freshly created, differently-named category) works correctly.

    Given this, we suspect it’s connected to your “Similar Downloads” / related-packages feature, since that’s the part of the plugin that looks up other packages sharing a category — if there’s something off with that specific category’s data (a duplicate term entry, a taxonomy mismatch, or similar), packages in that category could end up cross-referencing each other’s content instead of their own.

    Could you check, from your side, whether the “Downloads” category (as it currently exists on our site, if you still have access, or from the description above) shows anything unusual — duplicate term IDs, a taxonomy mismatch, or similar? In the meantime, we have a working workaround (moving everything to a newly created category), so this isn’t urgent for us, but we’d like to understand the actual cause if possible.

    #214946

    In reply to: Show inside the posts


    Tahasin
    Moderator

    You’d like to hide the main download button (which downloads the package as a ZIP file without stamp) to prevent ZIP downloads, while still allowing users to download the individual files within the package, am I correct?


    Dave Filchak
    Participant

    Plugin version: Download Manager 3.3.62 (free version)
    Also installed: WPDM – Elementor add-on
    Site: staging environment (can provide live URL if needed)

    Description:

    We have several separate downloads set up (different files, different titles, different pages), but no matter which download page a visitor lands on, the page always shows the details and download button for just one specific file — our most-downloaded one. Clicking “download” on any of the other pages ends up delivering that same one file instead of the file that actually belongs to that page.

    Here’s what we’ve already ruled out:

    It’s not a caching issue — we cleared all caching layers and the problem persists.
    It’s not a permalinks issue — we reset permalinks with no change.
    It’s not a data problem — each download item has its own correct file, title, and settings in the admin editor. The mix-up only happens on the public-facing page.
    It’s not tied to one specific page design — we tried switching the “Page Template” option for an affected download to a different built-in template, and the problem still happened.
    We also temporarily deactivated the WPDM – Elementor add-on to test. That didn’t fix it — instead, it broke the download button entirely (it stopped working rather than pointing to the right file). Reactivating the add-on brought back the original issue.
    Since it happens consistently across every download page and isn’t fixed by anything on our end, this looks like it’s happening in the plugin’s own code rather than something misconfigured on our site. If it helps narrow it down: it seems related to how the plugin figures out “which download is this page about” — possibly connected to a related/similar-downloads lookup feature, since the file that keeps showing up everywhere is our single most-downloaded item.

    Happy to provide staging access or screen recordings if that would help you reproduce it.

    #214872

    Nayeem Riddhi
    Moderator

    Hello Bart van den Dool,

    Hope you are well. And sorry for the inconvenience. Can you please make Allowed file types to upload to * or what type you want to allow that file extension, as I have attached an image here from Downloads > Settings.

    screenshot-94

    Please kindly check and let me know if it works for you.

    Thank you and kind regards


    Tahasin
    Moderator
    This reply has been marked as private.
    #214795

    In reply to: Direct Download issue


    Nayeem Riddhi
    Moderator

    Please kindly navigate Downloads > All Packages section, please kindly click on Generate Download URL icon as I image attached,

    Untitled-design

    Then you can copy the Master Download Link or generate Direct download URL and use that URL like <a href="THE_URL">YOUR TEXTS</a> in your pages or posts editor. Please also enable option Open in browser from Downloads > Settings > File Download section. Please kindly check and let me know if it works for you. Please kindly check.

    Thank you


    Nayeem Riddhi
    Moderator

    Hello Laura,

    Hope you are well. Thank you for your purchase of the Full Access Pack! We’re glad to hear you’re enjoying the plugin. Let me address each of your questions with verified solutions:

    1. Hiding Empty Social Media Icons

    The social icons (Facebook, Twitter, YouTube) in email templates will still display even when the URL fields are left empty in Downloads > Templates > Email Settings. This is because the templates contain the link HTML regardless of whether the URL is set.

    Solution – Override the Email Template:

    To make changes that survive plugin updates, use the template override system, following this documentation, https://www.wpdownloadmanager.com/doc/template-files/

    1. Create a folder named download-manager inside your active theme:
    – Path: /wp-content/themes/your-theme/download-manager/
    2. Create an email-templates folder inside it:
    – Path: /wp-content/themes/your-theme/download-manager/email-templates/
    3. Copy the email template you’re using from the plugin to your theme. For example, if using “Default” template:
    – From: /wp-content/plugins/download-manager/src/__/views/email-templates/default.html
    – To:/wp-content/themes/your-theme/download-manager/email-templates/default.html
    4. Edit the copied file and remove the social icon sections. For default.html, find and remove lines 202-214 (the social links section).
    5. Repeat for any other email templates you use (stripe.html, fabulous.html, etc.).

    Your custom template will now be used instead of the plugin’s default, and updates won’t overwrite your changes.

    2. Removing “Powered by Download Manager”

    Yes, with your Business/Full Access Pack license, you can remove this branding. The “Powered by Download Manager” link appears in all 14+ email template files.

    Solution – Override Each Template:

    Using the same override method above, edit each email template file in your theme and remove the line containing the “Powered by” link (usually near the end of each template file).

    For example, in default.html (line ~238), remove:
    <p style="margin: 16px 0 0 0;"><a href="https://www.wpdownloadmanager.com" style="...">Powered by Download Manager</a></p>

    Repeat this for all email templates you use.

    Note: For File-Cart emails, the email sent also uses this wrapper template, so removing the “Powered by” link from the template will apply to File-Cart emails as well.

    3. Removing “This link will expire after first use” from File-Cart Emails

    This message is hardcoded in the File-Cart plugin and cannot be removed via template override (it’s built in PHP, not HTML templates).

    Solution – Use a Translation Filter:

    Add this to your theme’s functions.php file (this survives plugin updates):

    add_filter('gettext', function($translation, $text, $domain) {
        if ($domain === 'wpdm-file-cart' && $text === 'This link will expire after first use.') {
            return ''; // Returns empty string, hiding the message
        }
        return $translation;
    }, 10, 3);

    Alternative – Edit Directly (Not Recommended):

    You can edit /wp-content/plugins/wpdm-file-cart/src/EmailService.php around line 158-160 and comment out those lines, but this change will be lost when the plugin is updated.

    Please kindly check and let me know, if it helps you

    Thank you and regards


    Laura Schulz
    Participant

    Hello WP Download Manager Team,

    I love your plugin, especially the File-Cart add-on. Our company recently purchased the Business version of the “Full Access Pack” for WP Download Manager.

    For the most part, everything is working great. However, we have a few questions that we have not been able to resolve through the available settings:

    1.) Under Downloads > Templates > Email Templates > Email Settings, the main email wrapper includes social media icons. Some of our clients do not use one or more of these platforms, but we have not found a way to remove individual icons. When we leave a URL field empty, the icon still appears in the email template, but without a link. Is there a way to hide or remove specific social icons?

    2.) Since we purchased the Full Access Pack, we wanted to ask whether full branding control is included. Specifically, is there a way to remove or disable the “Powered by Download Manager” text from the email templates?

    3.) Lastly, when a File-Cart email is sent, there is a message that says, “This link will expire after first use.” However, we have been able to download files multiple times, which is fine for our use case. However, is there a way to remove that message from the email so it’s not misleading?

    Thank you for your help. We appreciate the plugin and would be grateful for any guidance on these items.

    #214699

    William Gardner
    Participant

    Hi,

    Thanks for that.

    In the Stats section – is there a way we can remove all downloads that have been done by a Guest?

    Maybe we can run a database script?

    Thanks,

    Will

    #214645

    Gordana Kovacevic
    Participant
    This reply has been marked as private.
    #214435

    Arianna Bellizzi
    Participant

    The package display for [wpdm_packages categories="item" items_per_page="12"] does not have a working search function when I have other search plugins active on my website (right now I use Relevanssi). Right now, when Relevanssi is active, the wpdm_packages search only returns “No downloads”.
    However, when I use a searchable table [wpdm_all_packages categories="item" items_per_page="12"], the search function is compatiable even when my Relevanssi plugin is active and will return correct packages.

    1) Is there a way to fix wpdm_packages so the search function within them is compatible with other search plug ins.

    OR

    2) Is there an option for wpdm_packages to not include the search bar at the top of the display?

    I prefer the look of wpdm_packages to wpdm_all_packages, which is why I am looking for a solution.

    #214413

    Tahasin
    Moderator

    For better performance, we do not recommend using shortcodes inside page templates.

    Instead, you can use the template tag [similar_downloads], which will automatically display packages that share similar tags with the current package.


    fiddla
    Participant
    This reply has been marked as private.
    #214350

    Pierre Gergi
    Participant

    Hello,

    Thank you for your previous response.

    I spent some time investigating the issue in more detail and would like to share the results with you.

    Website:

    مكتبة قنشرين المسيحية

    The library contains approximately 6,000 packages.

    After running several tests using Firefox Developer Tools and Query Monitor, I found that the issue does not appear to be related to the server, WordPress core, or the database itself.

    My findings:

    • Page Generation Time: approximately 0.23 seconds
    • Database Queries Time: approximately 0.04 seconds
    • Total Queries: 95
    • No slow external HTTP API calls detected

    However, the AJAX request used by WPDM Archive Page is extremely slow.

    The slow request is:

    action = get_downloads

    Request parameters:

    cp = 1
    order_by = date
    order = DESC

    The browser timing shows:

    Waiting time: between 15 and 21 seconds
    Receiving time: only a few milliseconds

    This indicates that the delay occurs during the server-side processing of the get_downloads request.

    Additional tests performed:

    • Disabled Ajax Search Lite → no improvement
    • Query Monitor confirms that WordPress and database queries are very fast
    • The issue persists only when the Archive Page loads packages through the get_downloads AJAX request

    Could you please advise:

    Is there a known optimization for the get_downloads function when working with libraries containing several thousand packages?
    Is there any indexing, caching, or configuration setting specifically recommended for WPDM Archive Page?
    Is there a way to bypass AJAX loading and render the package list directly?
    Are there any debug logs or profiling methods available for the get_downloads request?

    I would greatly appreciate your guidance, as the library is one of the most important sections of our website and the current loading time significantly affects the user experience.

    Thank you for your support.

    Kind regards,

    #214266

    Nayeem Riddhi
    Moderator

    In the shortcode, you have a parameter called “template.” In the “template” parameter, you can use any link template. You can find pre-built link templates here: Downloads > Templates > Link Templates. To use the [doc_preview] template tag, you can clone any existing template and use this template tag in that template. Then, you can use that template ID in your shortcode. Please let me know if you have understood properly now.

    Thank you.


    JK
    Participant

    My client sent this over earlier today about a bug they are experiencing when uploading/updating files in a package:

    https://lahcfd-org.zoom.us/rec/share/vGbwuxOc-3CZqNKQKRf5VKDVYQRd56f_25ua9yKVE5m1sfDzhDY7DDLPYZ1OhktB.wHYWL3qErzPucye1?startTime=1779149871000
    Passcode: 9bP6hdu&

    I have no idea what is going on here, but really hope support does.

    Much appreciated,
    Justin

    #214150

    Joe Batty
    Participant

    Hello,

    We appear to have identified a possible regression/bug with the [wpdm_all_packages] shortcode following the recent update to Download Manager Pro 7.3.8.

    Environment

    WordPress 6.8.1
    Download Manager Pro 7.3.8
    WPDM Extended Shortcodes 4.0.1
    Beaver Builder environment
    WP Rocket installed (all optimisation/caching temporarily disabled for testing)
    Cloudflare enabled

    Issue
    The search/filter functionality previously displayed above the downloads table is no longer appearing.

    Pagination and table rendering are still working correctly, however the search box and “display x entries” controls are missing.

    Current shortcode in use:

    [wpdm_all_packages items_per_page="20" order="ASC" jstable="1" search="1"]

    Testing Performed

    Disabled all caching and optimisation
    Disabled WP Rocket JS/CSS optimisation
    Cleared all caches

    Tested with:

    [wpdm_all_packages]

    Tested with:

    [wpdm_all_packages jstable="1"]
    Deactivated “WPDM Extended Shortcodes”
    Re-tested with all plugins active
    Pagination still appears correctly
    Search/filter controls do not appear

    Additional Notes
    This functionality was previously working correctly before recent updates.

    It appears DataTables is partially initialising:

    pagination works
    table formatting works
    sorting appears functional

    However the filter/search UI elements are no longer rendered.

    We have also noticed a recent support topic titled:
    “[wpdm_all_packages] search and sorting is missing”

    Could you please confirm whether this is:

    a known issue/regression in 7.3.8
    a shortcode parameter change
    or a compatibility issue with current DataTables rendering?

    Many thanks.

    #214062

    HappyHelper
    Member
    This reply has been marked as private.
    #214030

    HappyHelper
    Member
    This reply has been marked as private.
    #213924

    Pascal Zajac
    Participant

    According to the documentation on Media Protection there are options for Advanced protection that ensure signed, single-use URLs etc.

    However, in the admin UI of my site, when I go to Downloads ► Settings ► Media Protection, the only panels I can see are Server Information, Protection Method and Private Storage Status. Nowhere mentions the Advanced mode referenced in the documentation. I’m also not sure why Private Storage Status is appearing when I am using the PHP Proxy protection method.

    Additionally, the docs talk about a Protect Media button appearing in the regular WordPress media library, but I do not see this button. I’m not sure if I’m looking in the right place, though, because the package I have created does not involve a file stored in the media library (I uploaded it to the WPDM Package directly and so it is stored in the download-manager-files folder).

    #213817

    In reply to: Invalid Link


    Tahasin
    Moderator
    This reply has been marked as private.
Viewing 25 results - 1 through 25 (of 4,505 total)