Search Results for 'all downloads'

Viewing 25 results - 1 through 25 (of 4,493 total)
  • Author
    Search Results
  • #214350

    Pierre Gergi
    Participant

    Hello,

    Thank you for your previous response.

    I spent some time investigating the issue in more detail and would like to share the results with you.

    Website:

    مكتبة قنشرين المسيحية

    The library contains approximately 6,000 packages.

    After running several tests using Firefox Developer Tools and Query Monitor, I found that the issue does not appear to be related to the server, WordPress core, or the database itself.

    My findings:

    • Page Generation Time: approximately 0.23 seconds
    • Database Queries Time: approximately 0.04 seconds
    • Total Queries: 95
    • No slow external HTTP API calls detected

    However, the AJAX request used by WPDM Archive Page is extremely slow.

    The slow request is:

    action = get_downloads

    Request parameters:

    cp = 1
    order_by = date
    order = DESC

    The browser timing shows:

    Waiting time: between 15 and 21 seconds
    Receiving time: only a few milliseconds

    This indicates that the delay occurs during the server-side processing of the get_downloads request.

    Additional tests performed:

    • Disabled Ajax Search Lite → no improvement
    • Query Monitor confirms that WordPress and database queries are very fast
    • The issue persists only when the Archive Page loads packages through the get_downloads AJAX request

    Could you please advise:

    Is there a known optimization for the get_downloads function when working with libraries containing several thousand packages?
    Is there any indexing, caching, or configuration setting specifically recommended for WPDM Archive Page?
    Is there a way to bypass AJAX loading and render the package list directly?
    Are there any debug logs or profiling methods available for the get_downloads request?

    I would greatly appreciate your guidance, as the library is one of the most important sections of our website and the current loading time significantly affects the user experience.

    Thank you for your support.

    Kind regards,

    #214266

    Nayeem Riddhi
    Moderator

    In the shortcode, you have a parameter called “template.” In the “template” parameter, you can use any link template. You can find pre-built link templates here: Downloads > Templates > Link Templates. To use the [doc_preview] template tag, you can clone any existing template and use this template tag in that template. Then, you can use that template ID in your shortcode. Please let me know if you have understood properly now.

    Thank you.


    JK
    Participant

    My client sent this over earlier today about a bug they are experiencing when uploading/updating files in a package:

    https://lahcfd-org.zoom.us/rec/share/vGbwuxOc-3CZqNKQKRf5VKDVYQRd56f_25ua9yKVE5m1sfDzhDY7DDLPYZ1OhktB.wHYWL3qErzPucye1?startTime=1779149871000
    Passcode: 9bP6hdu&

    I have no idea what is going on here, but really hope support does.

    Much appreciated,
    Justin

    #214150

    Joe Batty
    Participant

    Hello,

    We appear to have identified a possible regression/bug with the [wpdm_all_packages] shortcode following the recent update to Download Manager Pro 7.3.8.

    Environment

    WordPress 6.8.1
    Download Manager Pro 7.3.8
    WPDM Extended Shortcodes 4.0.1
    Beaver Builder environment
    WP Rocket installed (all optimisation/caching temporarily disabled for testing)
    Cloudflare enabled

    Issue
    The search/filter functionality previously displayed above the downloads table is no longer appearing.

    Pagination and table rendering are still working correctly, however the search box and “display x entries” controls are missing.

    Current shortcode in use:

    [wpdm_all_packages items_per_page="20" order="ASC" jstable="1" search="1"]

    Testing Performed

    Disabled all caching and optimisation
    Disabled WP Rocket JS/CSS optimisation
    Cleared all caches

    Tested with:

    [wpdm_all_packages]

    Tested with:

    [wpdm_all_packages jstable="1"]
    Deactivated “WPDM Extended Shortcodes”
    Re-tested with all plugins active
    Pagination still appears correctly
    Search/filter controls do not appear

    Additional Notes
    This functionality was previously working correctly before recent updates.

    It appears DataTables is partially initialising:

    pagination works
    table formatting works
    sorting appears functional

    However the filter/search UI elements are no longer rendered.

    We have also noticed a recent support topic titled:
    “[wpdm_all_packages] search and sorting is missing”

    Could you please confirm whether this is:

    a known issue/regression in 7.3.8
    a shortcode parameter change
    or a compatibility issue with current DataTables rendering?

    Many thanks.

    #214062

    HappyHelper
    Member
    This reply has been marked as private.
    #214030

    HappyHelper
    Member
    This reply has been marked as private.
    #213924

    Pascal Zajac
    Participant

    According to the documentation on Media Protection there are options for Advanced protection that ensure signed, single-use URLs etc.

    However, in the admin UI of my site, when I go to Downloads ► Settings ► Media Protection, the only panels I can see are Server Information, Protection Method and Private Storage Status. Nowhere mentions the Advanced mode referenced in the documentation. I’m also not sure why Private Storage Status is appearing when I am using the PHP Proxy protection method.

    Additionally, the docs talk about a Protect Media button appearing in the regular WordPress media library, but I do not see this button. I’m not sure if I’m looking in the right place, though, because the package I have created does not involve a file stored in the media library (I uploaded it to the WPDM Package directly and so it is stored in the download-manager-files folder).

    #213817

    In reply to: Invalid Link


    Tahasin
    Moderator
    This reply has been marked as private.
    #213702

    Pascal Zajac
    Participant

    We run an organisation where we sell digital content (via Event Espresso, because we also organise and sell events) and need to be able to generate secure links to downloads for those who have purchased. We were previously relying on LearnDash but have come to the conclusion it is unfit for purpose.

    I have purchased Download Manager Pro, have installed it on our staging website and added our license details.

    The frontend display of downloads seems broken: https://jtanstaging.wpengine.com/download/2026-fake-exam/

    I have enabled the Terms lock but nothing is appearing. Is there something I need to enable in my theme in order to make this page work correctly?

    In the backend, numerous functions are not working: the Generate Download URL and Email Download Link options on the All Packages screen do not work, when editing an individual Package the Access Control section does not list any Roles by which to limit access, etc.

    I am happy to grant access to our Staging site to someone from your support team to investigate these issues directly.

    #213656

    Nayeem Riddhi
    Moderator

    Hello Craig,

    Hope you are well. To display your category packages in 1 column on mobile devices while keeping 2 columns on larger screens, you
    need to add the colsphone="1" parameter to your shortcode.

    Updated shortcode:

    [wpdm_category id="2026" cols="2" colspad="2" colsphone="1" toolbar=0 desc=1 item_per_page=30 async=1 template="link-template-default.php"]

    Parameter breakdown:
    – cols=”2″ → 2 columns on desktop (screens ≥992px)
    – colspad=”2″ → 2 columns on tablets (screens ≥768px)
    – colsphone=”1″ → 1 column on mobile (screens <768px)

    The plugin uses Bootstrap-style responsive column classes, so this will automatically create a single-column
    layout on mobile devices while maintaining your 2-column layout on larger screens.

    ---
    If you'd like even more control, here are some other options:
    - colsphone="1" → 1 column on mobile
    - colsphone="2" → 2 columns on mobile (default)
    - colspad="1" → 1 column on tablets as well

    For more details, please kindly check this documenatation, https://www.wpdownloadmanager.com/doc/wpdm_category-query-all-downloads-from-one-or-more-categories/

    Please kindly check.

    Thank you

    #213423

    Nayeem Riddhi
    Moderator

    Hello Marco,

    Hope you are well.

    Question 1: How to print the membership name in the approval email

    The approval email sent when a user gets access to the reserved area (membership) is called “New Subscription”.

    To add the membership name to this email:

    1. Go to WordPress Admin > Downloads > Templates > Email Templates
    2. Find the email template labeled “New Subscription”
    3. Click Edit
    4. In the email subject or message, use this string:
    [#plan#]

    Example usage:

    Subject:
    Your membership to [#plan#] has been approved!

    Message:
    Hello [#display_name#],

    Your membership [#plan#] has been approved and you now have access to the reserved area.

    Thank you!


    Question 2: Bulk blocking access to a membership

    Currently, there is NO built-in bulk blocking feature in this plugin.

    What you can do now:
    – Cancel subscriptions individually (one by one) from Memberships → Subscriptions
    – Remove membership roles from users via WordPress Users admin panel

    To add bulk blocking capability, you would need a customization request. Please kindly knock here with your requirements, https://www.wpdownloadmanager.com/download/custom-upgrade-service/, please kindly check and let me know.

    Thank you and regards


    Mille Folia
    Participant

    Hello,
    the layout of the individual file-download page looks completely crazy. All kinds of unwanted stuff is being displayed really large: categories, tags, similar downloads (which are not similar at all except being PDFs as well!). See for yourself https://ibb.co/QFNvMX6V and https://ibb.co/q3FgZPtz. Even files of different languages are mixed together. AAAWFUL! Shortcodes are being corrupted which makes downloads fail. What is wrong with the plugin???


    Tahasin
    Moderator

    Hi,

    Thanks for reaching out and for the detailed explanation of the issue.

    Have you tried clearing the cache from Downloads > Settings > Privacy > Clear All Cache ?

    To help diagnose and resolve this properly, we’d like to take a closer look from your end.

    Could you please share the following access details with us in a private reply?

    WordPress admin login URL
    Username and password

    Looking forward to your response.
    Regards

    #213246

    Tahasin
    Moderator
    This reply has been marked as private.

    Cornelius
    Participant

    Hi community,

    please see my empty download table:
    https://compenser.de/en/downloads-industrial-shock-absorbers/

    With recent Update from V3 to V7, this download list is empty.
    Theme: DIVI Version: 4.24; DiviAiO Version 6.9.4

    Catgories and Slug remain unchanged, ONLY difference, Version of WPDM.

    Categories linked to pages:
    category/slug: down, site:
    https://compenser.de/en/downloads-industrial-shock-absorbers/download-certificates/

    category/slug: date, site:
    https://compenser.de/en/downloads-industrial-shock-absorbers/download-data-sheets/

    category/slug: manu, site:
    https://compenser.de/en/downloads-industrial-shock-absorbers/download-assembly-instruction-and-operating-manual/

    category/slug: docs, site:
    https://compenser.de/en/downloads-industrial-shock-absorbers/download-documents/

    category/slug: manu, site:
    https://compenser.de/en/downloads-industrial-shock-absorbers/download-assembly-instruction-and-operating-manual/

    Shortcode example in use: [wpdm_all_packages items_per_page="50" categories="date" jstable="1" order_by="field_name" order="ASC/DESC" cols="title,file_count|update_date|download_link" colheads="Title|Update Date|Download"]

    Addons: WPDM – Advanced Custom Fields

    What can be the issue here? Thanks.

    #213206

    Khalid Hamadeh
    Participant
    This reply has been marked as private.

    Jonathan Dwinell
    Participant

    Your plugin injects the provided <script> code in the footer on all pages of the website even if Downloads exist on that page or not. Why output this code at all?

    But, the primary issue is it throws a Console error “Uncaught ReferenceError: jQuery is not defined” which breaks other elements on the page. This happens if jQuery is loaded after your script injection instead of within the head.

    #213020

    In reply to: Dashbord Display Error


    Tahasin
    Moderator

    Yes, key is invalid because it is still linked to your old site. To resolve this, please remove the linked domain from your dashboard. You can find more details here.

    Regarding migration:

    Moving all packages/files:
    You have two options:
    1. Use the default WordPress import/export feature from Dashboard > Tools > Import/Export to transfer all download files, or
    2. Go to Downloads → Import & Export → Create Export File (CSV recommended) and download the export file. Then, on the new site, navigate to Downloads → Import & Export → Import from CSVfile and upload the file. This will transfer all your packages.

    #213019

    In reply to: Stats, weird numbers?


    Tahasin
    Moderator

    Hello,

    Thanks for reaching out.

    Currently, the package engagement metric reflects the total number of downloads for a package. This count includes downloads made by both registered users and guest visitors.

    Could you please confirm whether downloads on your platform are accessible to all visitors or restricted to logged-in users? This will help us better understand the numbers you’re seeing.

    Looking forward to your response.
    Regards

    #213012

    Carlos Ribeiro
    Participant

    Hello,

    How does the stats of downloads actually work? I’m seeing weird numbers like 226 downloads per user.


    tamerax
    Participant

    I have 2 issues and both are for this page which is using the Archive plugin.

    Resources

    Some of the packages are showing up multiple times with different numbers of downloads showing but there is only one copy of the package in the backend. Example in this case is the BPR Etude Hydraulique du ruisseau Bouchard 2010 package. The one with 164 downloads is what is in the backend and clicking on View for any of the 3 copies takes you to the details page for version saying 164 downloads so it goes to the correct file. It does this for a few of the packages, not all of them.

    I use WPML and when I switch the French version of the details page for this, it shows me a version the file that has 111 downloads.

    Also, when I click on the view details button (Afficher) on the French side, it takes me back to the English page.

    #212764

    This is the shortcode we are using: [wpdm_all_packages jstable=1 cols="page_link,file_count|categories|download_link" colheads="Title|Categories|Download"]

    It’s been 6 years since I sent up this page, but the links have worked with the above shortcode and when passed a category slug it would show just the downloads in that category.

    It has worked up through 6.9, but has not worked since then.

    #212749

    Nayeem Riddhi
    Moderator

    For #1, I have added some CSS in the customizer section Additional CSS section, please kindly check now, https://mini-market.uk/downloads/free-stock-photos/

    And for #3, I have checked video that, the media library option bringing image on gallery view, can you please elaborate more on this requirement? Please kindly check.

    Thank you

    #212748

    Milorad Ekmedzic
    Participant
    This reply has been marked as private.

    Hi – we have been using links on a menu to display categories, but since the update to 7.0 (and after), these links are no longer working.

    An example of the link is: https://wptest.wprnd.net/downloads-index/?wpdmc=awards

    This link used to list just the downloads in the “awards” category – but not it just redirects to a page with all downloads listed.

    Can you tell me how to alter these links so they continue to work w/ the upgrade? Or what we need to change them to?

    Tks

Viewing 25 results - 1 through 25 (of 4,493 total)