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Search Results
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Plugin version: Download Manager 3.3.62 (free version)
Also installed: WPDM – Elementor add-on
Site: staging environment (can provide live URL if needed)Description:
We have several separate downloads set up (different files, different titles, different pages), but no matter which download page a visitor lands on, the page always shows the details and download button for just one specific file — our most-downloaded one. Clicking “download” on any of the other pages ends up delivering that same one file instead of the file that actually belongs to that page.
Here’s what we’ve already ruled out:
It’s not a caching issue — we cleared all caching layers and the problem persists.
It’s not a permalinks issue — we reset permalinks with no change.
It’s not a data problem — each download item has its own correct file, title, and settings in the admin editor. The mix-up only happens on the public-facing page.
It’s not tied to one specific page design — we tried switching the “Page Template” option for an affected download to a different built-in template, and the problem still happened.
We also temporarily deactivated the WPDM – Elementor add-on to test. That didn’t fix it — instead, it broke the download button entirely (it stopped working rather than pointing to the right file). Reactivating the add-on brought back the original issue.
Since it happens consistently across every download page and isn’t fixed by anything on our end, this looks like it’s happening in the plugin’s own code rather than something misconfigured on our site. If it helps narrow it down: it seems related to how the plugin figures out “which download is this page about” — possibly connected to a related/similar-downloads lookup feature, since the file that keeps showing up everywhere is our single most-downloaded item.Happy to provide staging access or screen recordings if that would help you reproduce it.
Hello WP Download Manager Team,
I love your plugin, especially the File-Cart add-on. Our company recently purchased the Business version of the “Full Access Pack” for WP Download Manager.
For the most part, everything is working great. However, we have a few questions that we have not been able to resolve through the available settings:
1.) Under Downloads > Templates > Email Templates > Email Settings, the main email wrapper includes social media icons. Some of our clients do not use one or more of these platforms, but we have not found a way to remove individual icons. When we leave a URL field empty, the icon still appears in the email template, but without a link. Is there a way to hide or remove specific social icons?
2.) Since we purchased the Full Access Pack, we wanted to ask whether full branding control is included. Specifically, is there a way to remove or disable the “Powered by Download Manager” text from the email templates?
3.) Lastly, when a File-Cart email is sent, there is a message that says, “This link will expire after first use.” However, we have been able to download files multiple times, which is fine for our use case. However, is there a way to remove that message from the email so it’s not misleading?
Thank you for your help. We appreciate the plugin and would be grateful for any guidance on these items.
Topic: Search Function on Display
The package display for [wpdm_packages categories="item" items_per_page="12"] does not have a working search function when I have other search plugins active on my website (right now I use Relevanssi). Right now, when Relevanssi is active, the wpdm_packages search only returns “No downloads”.
However, when I use a searchable table [wpdm_all_packages categories="item" items_per_page="12"], the search function is compatiable even when my Relevanssi plugin is active and will return correct packages.1) Is there a way to fix wpdm_packages so the search function within them is compatible with other search plug ins.
OR
2) Is there an option for wpdm_packages to not include the search bar at the top of the display?
I prefer the look of wpdm_packages to wpdm_all_packages, which is why I am looking for a solution.
My client sent this over earlier today about a bug they are experiencing when uploading/updating files in a package:
https://lahcfd-org.zoom.us/rec/share/vGbwuxOc-3CZqNKQKRf5VKDVYQRd56f_25ua9yKVE5m1sfDzhDY7DDLPYZ1OhktB.wHYWL3qErzPucye1?startTime=1779149871000
Passcode: 9bP6hdu&I have no idea what is going on here, but really hope support does.
Much appreciated,
JustinTopic: Search Feature Missing 7.3.8
Hello,
We appear to have identified a possible regression/bug with the [wpdm_all_packages] shortcode following the recent update to Download Manager Pro 7.3.8.
Environment
WordPress 6.8.1
Download Manager Pro 7.3.8
WPDM Extended Shortcodes 4.0.1
Beaver Builder environment
WP Rocket installed (all optimisation/caching temporarily disabled for testing)
Cloudflare enabledIssue
The search/filter functionality previously displayed above the downloads table is no longer appearing.Pagination and table rendering are still working correctly, however the search box and “display x entries” controls are missing.
Current shortcode in use:
[wpdm_all_packages items_per_page="20" order="ASC" jstable="1" search="1"]
Testing Performed
Disabled all caching and optimisation
Disabled WP Rocket JS/CSS optimisation
Cleared all cachesTested with:
[wpdm_all_packages]
Tested with:
[wpdm_all_packages jstable="1"]
Deactivated “WPDM Extended Shortcodes”
Re-tested with all plugins active
Pagination still appears correctly
Search/filter controls do not appearAdditional Notes
This functionality was previously working correctly before recent updates.It appears DataTables is partially initialising:
pagination works
table formatting works
sorting appears functionalHowever the filter/search UI elements are no longer rendered.
We have also noticed a recent support topic titled:
“[wpdm_all_packages] search and sorting is missing”Could you please confirm whether this is:
a known issue/regression in 7.3.8
a shortcode parameter change
or a compatibility issue with current DataTables rendering?Many thanks.
According to the documentation on Media Protection there are options for Advanced protection that ensure signed, single-use URLs etc.
However, in the admin UI of my site, when I go to Downloads ► Settings ► Media Protection, the only panels I can see are Server Information, Protection Method and Private Storage Status. Nowhere mentions the Advanced mode referenced in the documentation. I’m also not sure why Private Storage Status is appearing when I am using the PHP Proxy protection method.
Additionally, the docs talk about a Protect Media button appearing in the regular WordPress media library, but I do not see this button. I’m not sure if I’m looking in the right place, though, because the package I have created does not involve a file stored in the media library (I uploaded it to the WPDM Package directly and so it is stored in the
download-manager-filesfolder).

