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Search Results
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My client sent this over earlier today about a bug they are experiencing when uploading/updating files in a package:
https://lahcfd-org.zoom.us/rec/share/vGbwuxOc-3CZqNKQKRf5VKDVYQRd56f_25ua9yKVE5m1sfDzhDY7DDLPYZ1OhktB.wHYWL3qErzPucye1?startTime=1779149871000
Passcode: 9bP6hdu&I have no idea what is going on here, but really hope support does.
Much appreciated,
JustinTopic: Search Feature Missing 7.3.8
Hello,
We appear to have identified a possible regression/bug with the [wpdm_all_packages] shortcode following the recent update to Download Manager Pro 7.3.8.
Environment
WordPress 6.8.1
Download Manager Pro 7.3.8
WPDM Extended Shortcodes 4.0.1
Beaver Builder environment
WP Rocket installed (all optimisation/caching temporarily disabled for testing)
Cloudflare enabledIssue
The search/filter functionality previously displayed above the downloads table is no longer appearing.Pagination and table rendering are still working correctly, however the search box and “display x entries” controls are missing.
Current shortcode in use:
[wpdm_all_packages items_per_page="20" order="ASC" jstable="1" search="1"]
Testing Performed
Disabled all caching and optimisation
Disabled WP Rocket JS/CSS optimisation
Cleared all cachesTested with:
[wpdm_all_packages]
Tested with:
[wpdm_all_packages jstable="1"]
Deactivated “WPDM Extended Shortcodes”
Re-tested with all plugins active
Pagination still appears correctly
Search/filter controls do not appearAdditional Notes
This functionality was previously working correctly before recent updates.It appears DataTables is partially initialising:
pagination works
table formatting works
sorting appears functionalHowever the filter/search UI elements are no longer rendered.
We have also noticed a recent support topic titled:
“[wpdm_all_packages] search and sorting is missing”Could you please confirm whether this is:
a known issue/regression in 7.3.8
a shortcode parameter change
or a compatibility issue with current DataTables rendering?Many thanks.
According to the documentation on Media Protection there are options for Advanced protection that ensure signed, single-use URLs etc.
However, in the admin UI of my site, when I go to Downloads ► Settings ► Media Protection, the only panels I can see are Server Information, Protection Method and Private Storage Status. Nowhere mentions the Advanced mode referenced in the documentation. I’m also not sure why Private Storage Status is appearing when I am using the PHP Proxy protection method.
Additionally, the docs talk about a Protect Media button appearing in the regular WordPress media library, but I do not see this button. I’m not sure if I’m looking in the right place, though, because the package I have created does not involve a file stored in the media library (I uploaded it to the WPDM Package directly and so it is stored in the
download-manager-filesfolder).Topic: New User Experiencing Issues
We run an organisation where we sell digital content (via Event Espresso, because we also organise and sell events) and need to be able to generate secure links to downloads for those who have purchased. We were previously relying on LearnDash but have come to the conclusion it is unfit for purpose.
I have purchased Download Manager Pro, have installed it on our staging website and added our license details.
The frontend display of downloads seems broken: https://jtanstaging.wpengine.com/download/2026-fake-exam/
I have enabled the Terms lock but nothing is appearing. Is there something I need to enable in my theme in order to make this page work correctly?
In the backend, numerous functions are not working: the Generate Download URL and Email Download Link options on the All Packages screen do not work, when editing an individual Package the Access Control section does not list any Roles by which to limit access, etc.
I am happy to grant access to our Staging site to someone from your support team to investigate these issues directly.
Hello,
the layout of the individual file-download page looks completely crazy. All kinds of unwanted stuff is being displayed really large: categories, tags, similar downloads (which are not similar at all except being PDFs as well!). See for yourself https://ibb.co/QFNvMX6V and https://ibb.co/q3FgZPtz. Even files of different languages are mixed together. AAAWFUL! Shortcodes are being corrupted which makes downloads fail. What is wrong with the plugin???Hi community,
please see my empty download table:
https://compenser.de/en/downloads-industrial-shock-absorbers/With recent Update from V3 to V7, this download list is empty.
Theme: DIVI Version: 4.24; DiviAiO Version 6.9.4Catgories and Slug remain unchanged, ONLY difference, Version of WPDM.
Categories linked to pages:
category/slug: down, site:
https://compenser.de/en/downloads-industrial-shock-absorbers/download-certificates/category/slug: date, site:
https://compenser.de/en/downloads-industrial-shock-absorbers/download-data-sheets/category/slug: manu, site:
https://compenser.de/en/downloads-industrial-shock-absorbers/download-assembly-instruction-and-operating-manual/category/slug: docs, site:
https://compenser.de/en/downloads-industrial-shock-absorbers/download-documents/category/slug: manu, site:
https://compenser.de/en/downloads-industrial-shock-absorbers/download-assembly-instruction-and-operating-manual/Shortcode example in use: [wpdm_all_packages items_per_page="50" categories="date" jstable="1" order_by="field_name" order="ASC/DESC" cols="title,file_count|update_date|download_link" colheads="Title|Update Date|Download"]
Addons: WPDM – Advanced Custom Fields
What can be the issue here? Thanks.
Topic: Stats, weird numbers?
Hello,
How does the stats of downloads actually work? I’m seeing weird numbers like 226 downloads per user.

I have 2 issues and both are for this page which is using the Archive plugin.
Some of the packages are showing up multiple times with different numbers of downloads showing but there is only one copy of the package in the backend. Example in this case is the BPR Etude Hydraulique du ruisseau Bouchard 2010 package. The one with 164 downloads is what is in the backend and clicking on View for any of the 3 copies takes you to the details page for version saying 164 downloads so it goes to the correct file. It does this for a few of the packages, not all of them.
I use WPML and when I switch the French version of the details page for this, it shows me a version the file that has 111 downloads.
Also, when I click on the view details button (Afficher) on the French side, it takes me back to the English page.
Hi – we have been using links on a menu to display categories, but since the update to 7.0 (and after), these links are no longer working.
An example of the link is: https://wptest.wprnd.net/downloads-index/?wpdmc=awards
This link used to list just the downloads in the “awards” category – but not it just redirects to a page with all downloads listed.
Can you tell me how to alter these links so they continue to work w/ the upgrade? Or what we need to change them to?
Tks