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Hello Laura,

Hope you are well. Thank you for your purchase of the Full Access Pack! We’re glad to hear you’re enjoying the plugin. Let me address each of your questions with verified solutions:

1. Hiding Empty Social Media Icons

The social icons (Facebook, Twitter, YouTube) in email templates will still display even when the URL fields are left empty in Downloads > Templates > Email Settings. This is because the templates contain the link HTML regardless of whether the URL is set.

Solution – Override the Email Template:

To make changes that survive plugin updates, use the template override system, following this documentation, https://www.wpdownloadmanager.com/doc/template-files/

1. Create a folder named download-manager inside your active theme:
– Path: /wp-content/themes/your-theme/download-manager/
2. Create an email-templates folder inside it:
– Path: /wp-content/themes/your-theme/download-manager/email-templates/
3. Copy the email template you’re using from the plugin to your theme. For example, if using “Default” template:
– From: /wp-content/plugins/download-manager/src/__/views/email-templates/default.html
– To:/wp-content/themes/your-theme/download-manager/email-templates/default.html
4. Edit the copied file and remove the social icon sections. For default.html, find and remove lines 202-214 (the social links section).
5. Repeat for any other email templates you use (stripe.html, fabulous.html, etc.).

Your custom template will now be used instead of the plugin’s default, and updates won’t overwrite your changes.

2. Removing “Powered by Download Manager”

Yes, with your Business/Full Access Pack license, you can remove this branding. The “Powered by Download Manager” link appears in all 14+ email template files.

Solution – Override Each Template:

Using the same override method above, edit each email template file in your theme and remove the line containing the “Powered by” link (usually near the end of each template file).

For example, in default.html (line ~238), remove:
<p style="margin: 16px 0 0 0;"><a href="https://www.wpdownloadmanager.com" style="...">Powered by Download Manager</a></p>

Repeat this for all email templates you use.

Note: For File-Cart emails, the email sent also uses this wrapper template, so removing the “Powered by” link from the template will apply to File-Cart emails as well.

3. Removing “This link will expire after first use” from File-Cart Emails

This message is hardcoded in the File-Cart plugin and cannot be removed via template override (it’s built in PHP, not HTML templates).

Solution – Use a Translation Filter:

Add this to your theme’s functions.php file (this survives plugin updates):

add_filter('gettext', function($translation, $text, $domain) {
    if ($domain === 'wpdm-file-cart' && $text === 'This link will expire after first use.') {
        return ''; // Returns empty string, hiding the message
    }
    return $translation;
}, 10, 3);

Alternative – Edit Directly (Not Recommended):

You can edit /wp-content/plugins/wpdm-file-cart/src/EmailService.php around line 158-160 and comment out those lines, but this change will be lost when the plugin is updated.

Please kindly check and let me know, if it helps you

Thank you and regards

For better performance, we do not recommend using shortcodes inside page templates.

Instead, you can use the template tag [similar_downloads], which will automatically display packages that share similar tags with the current package.

In the shortcode, you have a parameter called “template.” In the “template” parameter, you can use any link template. You can find pre-built link templates here: Downloads > Templates > Link Templates. To use the [doc_preview] template tag, you can clone any existing template and use this template tag in that template. Then, you can use that template ID in your shortcode. Please let me know if you have understood properly now.

Thank you.

Hello Craig,

Hope you are well. To display your category packages in 1 column on mobile devices while keeping 2 columns on larger screens, you
need to add the colsphone="1" parameter to your shortcode.

Updated shortcode:

[wpdm_category id="2026" cols="2" colspad="2" colsphone="1" toolbar=0 desc=1 item_per_page=30 async=1 template="link-template-default.php"]

Parameter breakdown:
– cols=”2″ → 2 columns on desktop (screens ≥992px)
– colspad=”2″ → 2 columns on tablets (screens ≥768px)
– colsphone=”1″ → 1 column on mobile (screens <768px)

The plugin uses Bootstrap-style responsive column classes, so this will automatically create a single-column
layout on mobile devices while maintaining your 2-column layout on larger screens.

---
If you'd like even more control, here are some other options:
- colsphone="1" → 1 column on mobile
- colsphone="2" → 2 columns on mobile (default)
- colspad="1" → 1 column on tablets as well

For more details, please kindly check this documenatation, https://www.wpdownloadmanager.com/doc/wpdm_category-query-all-downloads-from-one-or-more-categories/

Please kindly check.

Thank you

Hello Marco,

Hope you are well.

Question 1: How to print the membership name in the approval email

The approval email sent when a user gets access to the reserved area (membership) is called “New Subscription”.

To add the membership name to this email:

1. Go to WordPress Admin > Downloads > Templates > Email Templates
2. Find the email template labeled “New Subscription”
3. Click Edit
4. In the email subject or message, use this string:
[#plan#]

Example usage:

Subject:
Your membership to [#plan#] has been approved!

Message:
Hello [#display_name#],

Your membership [#plan#] has been approved and you now have access to the reserved area.

Thank you!

—
Question 2: Bulk blocking access to a membership

Currently, there is NO built-in bulk blocking feature in this plugin.

What you can do now:
– Cancel subscriptions individually (one by one) from Memberships → Subscriptions
– Remove membership roles from users via WordPress Users admin panel

To add bulk blocking capability, you would need a customization request. Please kindly knock here with your requirements, https://www.wpdownloadmanager.com/download/custom-upgrade-service/, please kindly check and let me know.

Thank you and regards

Hi,

Thanks for reaching out and for the detailed explanation of the issue.

Have you tried clearing the cache from Downloads > Settings > Privacy > Clear All Cache ?

To help diagnose and resolve this properly, we’d like to take a closer look from your end.

Could you please share the following access details with us in a private reply?

WordPress admin login URL
Username and password

Looking forward to your response.
Regards

Yes, key is invalid because it is still linked to your old site. To resolve this, please remove the linked domain from your dashboard. You can find more details here.

Regarding migration:

Moving all packages/files:
You have two options:
1. Use the default WordPress import/export feature from Dashboard > Tools > Import/Export to transfer all download files, or
2. Go to Downloads → Import & Export → Create Export File (CSV recommended) and download the export file. Then, on the new site, navigate to Downloads → Import & Export → Import from CSVfile and upload the file. This will transfer all your packages.