All download pages show the same (wrong) file

in Download Manager Free

Viewing 5 posts - 1 through 5 (of 5 total)
Jul 4, 2026 at 2:54 pm
#214921
Participant
Dave Filchak
OP

Plugin version: Download Manager 3.3.62 (free version)
Also installed: WPDM – Elementor add-on
Site: staging environment (can provide live URL if needed)

Description:

We have several separate downloads set up (different files, different titles, different pages), but no matter which download page a visitor lands on, the page always shows the details and download button for just one specific file — our most-downloaded one. Clicking “download” on any of the other pages ends up delivering that same one file instead of the file that actually belongs to that page.

Here’s what we’ve already ruled out:

It’s not a caching issue — we cleared all caching layers and the problem persists.
It’s not a permalinks issue — we reset permalinks with no change.
It’s not a data problem — each download item has its own correct file, title, and settings in the admin editor. The mix-up only happens on the public-facing page.
It’s not tied to one specific page design — we tried switching the “Page Template” option for an affected download to a different built-in template, and the problem still happened.
We also temporarily deactivated the WPDM – Elementor add-on to test. That didn’t fix it — instead, it broke the download button entirely (it stopped working rather than pointing to the right file). Reactivating the add-on brought back the original issue.
Since it happens consistently across every download page and isn’t fixed by anything on our end, this looks like it’s happening in the plugin’s own code rather than something misconfigured on our site. If it helps narrow it down: it seems related to how the plugin figures out “which download is this page about” — possibly connected to a related/similar-downloads lookup feature, since the file that keeps showing up everywhere is our single most-downloaded item.

Happy to provide staging access or screen recordings if that would help you reproduce it.

Jul 4, 2026 at 4:19 pm
#214922
Moderator
Nayeem Riddhi
Staff

Hello Dave Filchak,

Hope you are well. And sorry for the inconvenience. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Jul 4, 2026 at 5:32 pm
#214923
Participant
Dave Filchak
OP
This reply has been marked as private.
Jul 4, 2026 at 11:41 pm
#214924
Participant
Dave Filchak
OP

Any kind of update at all?

Jul 5, 2026 at 5:29 am
#214925
Moderator
Nayeem Riddhi
Staff

Assigning different template is working properly here, https://staging.thepossiblecanine.com/download/wpdm-test/

You have to change page template by editing any file and from metabox, Package Settings > Templates > Page Template, please kindly check.

Thank you

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