- This topic has 34 replies, 2 voices, and was last updated 2 weeks, 1 day ago by
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Seven days ago I activated the store plugin on the free version. After that, the site slowed down a lot, and the page with the shortcode for DM wouldn’t open. JSON was blocked. I had to deactivate the plugin and now the site is working normally. I can’t figure out what the problem is, and I want to activate sales, test how it works, and then buy the paid version if it works. Can you help me with that, because I really can’t figure out what the problem is.
Thank you
P.S.
Is it posssible to use card or carousel view in free version?
Hello,
Thanks for opening the support ticket.
Kindly share the wp-admin credentials in a private reply, along with the related URL, so that we can take a closer look at the issue.
If you are referring to this carousel view, then yes, it is possible to achieve this using either the free version of Download Manager or the Extended Shortcodes add-on.
Regards
Of course
I have checked activating the premium package plugin. Can I check deactivating the plugins for a potential conflict between the plugins/theme?
Regarding the card view, they are coming from link template named Call to Action 4 and Metro style, which are available in the pro version.
OK, I will buy if all be right.
Do whatever is necessary to make it work or write me what the problem is. I have many files, it is difficult for me to switch to another plugin.
Please make sure you have a proper backup of you site, before I deactivate the plugins.
potential conflict between the plugins/theme … Is it possible to solve this?
I always have a backup on my hosting.
Okay, I am checking and will provide you with an update shortly.
Appreciate your patience.
I forgot to save the credentials, and I can’t find them in this chat. Could you please share the credentials again?
I’m currently unable to log in.
We have resolved the page speed issue and update the premium packages plugin on your site.
Kindly check now.
It works perfectly… You guys are amazing. Thank you very much. Now I’ll set up payments and protection, and then I’ll pay for the PRO version. When I manage to solve it, because I seem to have deleted some pages by mistake, and my protection is complicated (the site is complicated).
When I buy it I will have one more question for you later. Thank you very much again, you have saved me a lot of time.
Thank you for your kind words!
If you ever need any assistance, please don’t hesitate to reach out. We are always here and happy to help!
Have a nice day.
– There is no known conflict between download manager and Jetpack plugins.
– Sure, I can configure the payment related pages for you.
– For the grid view you’re looking for, the msThumbnail link template (available in the Pro version) is required.
Here’s how the grid view will appear: screenshot
Yes, you can proceed with the pro version. I have tested download manager, premium packages plugin with Jetpack, everything appears to be fine.
– Payment related pages(Cart, purchases) are working fine, no need to setup again.
– Regarding the card view, I will setup it for you with proper pagination and items per page.
– To protect downloads from bots reCAPTCHA v3 would be enough(if the reCAPTCHA v3 works with download manager)
You have the best customer support I have ever encountered on the internet. Kind, dedicated and patient people… qualities I greatly appreciate.
Warm greetings to Bangladesh from Serbia
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