- This topic has 19 replies, 2 voices, and was last updated 11 hours, 51 minutes ago by
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Seven days ago I activated the store plugin on the free version. After that, the site slowed down a lot, and the page with the shortcode for DM wouldn’t open. JSON was blocked. I had to deactivate the plugin and now the site is working normally. I can’t figure out what the problem is, and I want to activate sales, test how it works, and then buy the paid version if it works. Can you help me with that, because I really can’t figure out what the problem is.
Thank you
P.S.
Is it posssible to use card or carousel view in free version?
Hello,
Thanks for opening the support ticket.
Kindly share the wp-admin credentials in a private reply, along with the related URL, so that we can take a closer look at the issue.
If you are referring to this carousel view, then yes, it is possible to achieve this using either the free version of Download Manager or the Extended Shortcodes add-on.
Regards
Of course
I have checked activating the premium package plugin. Can I check deactivating the plugins for a potential conflict between the plugins/theme?
Regarding the card view, they are coming from link template named Call to Action 4 and Metro style, which are available in the pro version.
OK, I will buy if all be right.
Do whatever is necessary to make it work or write me what the problem is. I have many files, it is difficult for me to switch to another plugin.
Please make sure you have a proper backup of you site, before I deactivate the plugins.
potential conflict between the plugins/theme … Is it possible to solve this?
I always have a backup on my hosting.
Okay, I am checking and will provide you with an update shortly.
Appreciate your patience.
I forgot to save the credentials, and I can’t find them in this chat. Could you please share the credentials again?
I’m currently unable to log in.
We have resolved the page speed issue and update the premium packages plugin on your site.
Kindly check now.
It works perfectly… You guys are amazing. Thank you very much. Now I’ll set up payments and protection, and then I’ll pay for the PRO version. When I manage to solve it, because I seem to have deleted some pages by mistake, and my protection is complicated (the site is complicated).
When I buy it I will have one more question for you later. Thank you very much again, you have saved me a lot of time.
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