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Site is breaking on activating the plugin

Viewing 16 posts - 1 through 16 (of 16 total)
Jan 12, 2022 at 3:28 am #166521

EGCOA
Member

PHP Fatal error: Uncaught Error: Call to undefined function ot_get_media_post_ID() in /nas/content/live/nvg/wp-content/themes/circles/option-tree/ot-loader.php:686\nStack trace:\n#0 /nas/content/live/nvg/wp-includes/class-wp-hook.php(303): OT_Loader->shortcode(Array, NULL)\n#1 /nas/content/live/nvg/wp-includes/plugin.php(189): WP_Hook->apply_filters(Array, Array)\n#2 /nas/content/live/nvg/wp-includes/media.php(4564): apply_filters(‘media_view_sett…’, Array, NULL)\n#3 /nas/content/live/nvg/wp-content/plugins/download-manager/functions.php(2810): wp_enqueue_media()\n#4 /nas/content/live/nvg/wp-includes/class-wp-hook.php(303): wpdm_enqueue_scripts(”)\n#5 /nas/content/live/nvg/wp-includes/class-wp-hook.

php(327): WP_Hook->apply_filters(NULL, Array)\n#6 /nas/content/live/nvg/wp-includes/plugin.php(470): WP_Hook->do_action(Array)\n#7 /nas/content/live/nvg/wp-includes/script-loader.php(2083): do_action(‘wp_enqueue_scri…’)\n#8 /nas/content/live/nvg/wp-includes/class-wp-hook.php(303): wp_enqueue_scripts(”)\n#9 /nas/content/live/nvg/wp-inclu in /nas/content/live/nvg/wp-content/themes/circles/option-tree/ot-loader.php on line 686

Got these errors

Jan 12, 2022 at 3:28 am #166522

EGCOA
Member
This reply has been marked as private.
Jan 12, 2022 at 5:07 am #166525

Humayon
Moderator

Hello,

Greetings and Welcome.

Please make sure that you are using the latest version of WPDM.

Let us know then.

Regards

Jan 12, 2022 at 6:10 am #166529

EGCOA
Member

I downloaded a version from your website, when I replaced it with the current one, all the downloads were gone, like none was visible. I had restored the site for the same reason. What do I do?

Jan 12, 2022 at 7:26 am #166531

Humayon
Moderator

Hi there,

First of all, deactivate and then delete the older version.

After that reinstall and activate the newser version which should resolve the errors.

Thanks.

Jan 12, 2022 at 8:59 am #166536

EGCOA
Member

I did the way you said, site is not breaking now. But all the downloads/packages are gone.

Jan 12, 2022 at 11:33 am #166541

Humayon
Moderator

Hi,

It shouldn’t happen as other users did the same.

However, it might happen due to other issues.

Please, share your admin login and related page.

Thanks.

Jan 12, 2022 at 4:36 pm #166552

EGCOA
Member
This reply has been marked as private.
Jan 13, 2022 at 5:35 am #166561

Humayon
Moderator

Hello,

I have checked and it seems only one download file is present.

Have you used the PRO version before or was a completely free user?

Also, other users updated haven’t faced the issue.

Have you tried with the older version in case the downloads are getting back or not?

Thanks.

Jan 13, 2022 at 9:50 pm #166586

EGCOA
Member

Hi, I think I have used the Pro version before.

Yes with the older version, I could see all the downloads there.

Let me know the next steps please.

Jan 14, 2022 at 9:12 am #166605

Humayon
Moderator

Hello,

We require some additional info like

Which PRO version you were using before?

Which older free version is showing all downloads?

Thanks.

Jan 15, 2022 at 4:47 am #166623

EGCOA
Member
This reply has been marked as private.
Jan 18, 2022 at 8:28 am #166731

EGCOA
Member

Hi? just following up once.

Jan 18, 2022 at 8:49 am #166736

Humayon
Moderator

Hello,

Can you please confirm with the latest Pro version that downloads are showing or not?

You can download it from here.

Regards

Jan 19, 2022 at 6:58 am #166779

EGCOA
Member

I dont have the Pro version. I bought it some years back. On the reference link you have shared, I can’t see any download plugin button also.

Jan 19, 2022 at 2:22 pm #166802

Humayon
Moderator

Hi there,

I have updated the plugin to the latest free version(kept the old version as backup zip file in the plugin directory) and it seems all downloads are present. Here’s the reference screenshot.

However, your subscription is over that’s why the download plugin button is not present in the dashboard link I have shared before.

Regards

Viewing 16 posts - 1 through 16 (of 16 total)

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