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Search Results
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In reply to: Login not needed when WPML is used
Hello Peter,
Thanks to hear that you have found a solution. I am sorry for not being able to get back to you sooner.
For disallowing crawling by the Search Engine. You can
Mask Download Link, If you mask the download link, bots will not be able the find any public download link easily. You are able to find this setting fromDownloads > Settings> Basic Settings. please check.
And another way for making disallow Crawling Download Manager Pages on Google, Bing + search engines is, Add the following code at the end of your active theme’sfunctions.php:function noindex_for_wpdm() { if ( is_singular( 'wpdmpro' ) ) { echo '<meta name="robots" content="noindex, nofollow">'; } }I hope it may help you. Please check and let me know for further assistance.
Thank you and regards
In reply to: TypeError thrown
Topic: Trying to get started here
Hello, I’m a new user and for some reason this is seeming way more complicated than it should. All i’m trying to do is add downloads to my membership site. When I go to create a new package, and upload a file from my computer it’s not uploading. When I go to change the icon associated with the package nothing shows up. When I go to preview a template nothing shows up and the page won’t scroll… I dunno everything just seems super glitchy.
Basically I just want to be able to have a simple shortcode to add to LearnDash lesson pages that displays either a PDF or MP3 icon, display the name of the file, and a little download button. Seems simple enough but for some reason the plugin doesn’t seem to be working. Am I missing something here?
Hi, I’ve been using this product for over a year, and I can’t get Google Analytics 4 to trigger a file_download event when a file is actually downloaded using your plugin.
I have Google Analytics set up correctly. I tried manually creating a link to a zip file on a page and downloading it and it triggered the file_download event immediately.
I would like to be able to track my file downloads from Google Analytics thank you very much for any help you could provide.
In reply to: automatic updates do not work
Hello frank,
Hope you are well. For updating the WPDM plugin, Please simply click the Save Settings again for the license key option from
Downloads > Settings > License, and then please update the plugin from thewp-admin > plugins panel.For saving settings again for the license key option from
Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated, hope that, it will solve your issue.If still, the problem exists then you can also manually update the plugin
Thank you and regards
Topic: Counting of downloads
Dear Support-Team,
We have been using the free version on our websites for several years, and we would like to know which of our documents are the most important for our users. Therefore, I checked the number of downloads behind each document and the statistics in “History and Stats”.
But it seems to be wrong values:
In the following some examples:
1st example:
2023 = 335,162 downloads in total till now -> that seems more than unrealistic because we have never had so many events with our users in our website stats.2nd example:
2023, July 21st.: 470 downloads in total with very active users till midnight (nearly each minute something is downloaded from our pages)Also, countings are behind all documents we uploaded to the download manager.
In the following an example:
1) manual published on 29/08/2019 (nearly 3 years ago): was downloaded 45,045 times -> that would mean, on average, 41 downloads of this manual per day -> also a very unrealistic value and not comprehensible with our website statistics.As I understand from an earlier message in your support forum, the free version doesn’t support download counting. Is that right?
But in this case, why does the plugin show me wrong values instead of no values?
Nevertheless, anything is counting from your plugin because I can see the following downloads in the download manager stats:
Download Datum User IP Browser OS
Package 1 1 24. July 2023 12:59 Guest Unknown Google Chrome Unknown
Package 2 1 24. July 2023 12:55 Guest Unknown Google Chrome Unknown
Package 3 — 1 24. July 2023 12:52 Guest Unknown Google Chrome Unknown
Package 4 — 1 24. July 2023 12:51 Guest Unknown Google Chrome Unknown
Package 5 — 1 24. July 2023 12:51 Guest Unknown Google Chrome Unknown
Package 6 — 1 24. July 2023 12:47 Guest Unknown Google Chrome Unknown
Package 7 — 1 24. July 2023 12:46 Guest Unknown Google Chrome Unknown
Package 8 — 1 24. July 2023 12:46 Guest Unknown Google Chrome WindowsCan I trust any of these values?
Best regards,
KathleenIn reply to: Shortcode items per category
Hello,
Thank you for writing to us.
If you’re using the
[wpdm_category]shortcode then you can change the items display by using this parameter:items_per_page="10Regards
In reply to: Password Protect Documents for Download
Hello Bill,
Sorry for the confusion.
You can use wpdm_all_packages shortcode ( doc: https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/ ) to show the list of policies you have and to make the page protected, uselogin=1as shortcode parameter.For the categories and packages, you can select roles for
Allow Accessoption to control to can access the specific category or package.Please send me temporary wp-admin login info, I shall set this up there for you.
In reply to: Download Link Alert Message without Timestamp
Hi Nayeen,
and thx for your response. with the following Link you can see a screenshot.
In English the message would be “Download will be available from 31. December 2099 02:00 AM. The page where we use your plugin is a closed page so I am not able to give you access to it. Because of the Server Time the shown time is wrong and we want do delete the time information in the alert-message.
Is there a way to do this?
I found a way to change the alert-message string when the page is loaded first time. Here I use the following code in a html-modul on the page.
<script>
// Wählen Sie alle Elemente mit der Klasse “alert” aus
const alertElements = document.querySelectorAll(‘.alert’);// Schleife durch alle Elemente und aktualisiere den Textinhalt
alertElements.forEach(alertElement ► {
let alertText = alertElement.textContent;
alertText = alertText.slice(0, -9);
alertElement.textContent = alertText;
});
</script>But if you have more downloads then to be shown on the page, you have to change pages inside the download modul and then it is not working any more because the main page is not loading again.
And that is my big problem.Best thing would be to get a configuration point where you can select if you want to have the time shown or not.
Greetings
MatthiasCurrently running:
Download Manager Pro v6.3.5
WPDM – Amazon s3 v3.1.3Issue
Front End – When download links are clicked they just open a blank new window
Back End – Downloads > Amazon S3, Settings > Cloud Storage, and Download Package > Select from Amazon S3 all hang on the Loading screen without returning the list of buckets and filesTesting
Reverted WPDM – Amazon s3 to v3.0.3 which resolves the issue on Front End, HOWEVER issue on Back End remains.In reply to: Show a message if there aren’t any files to download
Hello Alchemy Lab,
Hope you are well. We do not have any parameter called
empty_messagefor the shortcode. You can check details here for other parameters,However, for custom features or requirements, you can ask here with your details requirements,
please check and let me know
Thank you and regards
In reply to: subcategories dynamically on Elementor pages.
I ask, because I have the Elementor addon that you developed installed.
I tried to create an Elementor theme for download manager categories and it’s not working.
I don’t know if I’m missing the conditions:
download manager categories are coming out looking like this:
https://pmo.administracaodotempo.com.br/download-category/aquario/
I am afraid to make this investment and not solve my problem.
I have installed your addon to integrate WPDM into Elementor. (https://www.wpdownloadmanager.com/download/download-manager-addons-for-elementor/)
I managed to create an Elementor theme for the individual downloads pages: https://pmo.administracaodotempo.com.br/download/swot/
But I’m not able to create element themes for download categories, all category pages are coming out with this unattractive layout: https://pmo.administracaodotempo.com.br/download-category/aquario/
And the subcategories of the categories do not appear.
I would like to know how I use your plugin addon to pull Download Manager categories and subcategories dynamically on Elementor pages.
can you help me?
In reply to: Search Result doesn’t work.
Hello
There is another type of search function like the first one using the shortcode below
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/In reply to: Issue no all product listing in tabular format
In reply to: Category shortcode
Hello Marina Toselli,
You should use
Category Slug or Slugsin the id parameter in your shortcode. However for showing categorized packages, you can also use,these shortcodes. please explore the shortcodes parameter and the docs too. please check and let me know
Thank you again and regards
Hi Download Manager Pro
We have a problem with our PDF preview function. Often the PDF is just loaded as code, and other times it just doesn’t load the window. We’ve been through the different support tickets regarding this problem, but haven’t been able to find a solution. An example of a page where this problem occurs is this: https://lyngdorf.steinwaylyngdorf.com/downloads/lyngdorf-tdai-2170-fact-sheet/ – it works from time to time, but it often fails.
WordPress, plugins, themes and addons to WPDM are all updated. We have already troubleshooter if the problem is caused by other plugins, but that doesn’t seem to be the case (it still occurs even though we disable everything else than WPDM).
Do you have any solution to this problem?
We have a system built where at the very least, we need Expired downloads to not show up in the packages list on the front end – as they are files that are no longer active or needed. Ideally the package itself would be moved to draft or trash, but even a query under the Elementor > Packages widget that says ‘remove expired packages’ would be okay.
Is this possible? Expired packages don’t have any sort of unique ID that I can use to hide with CSS.
Even if there was an Active / Expired category or tag – some way for an expired download to be hidden from the front end is needed!Thanks
In reply to: Set user download limit
I can work around that issue if needed. The bigger problem right now seems to be that the plugin isn’t quite doing what it is supposed to. I’ve got internal employees accessing downloads on our site who should have 30, 50 or 80 available downloads depending on how many user roles are assigned to them, but they are running out of downloads each day even though they haven’t downloaded 30, 50 or 80 things. Reseting the limit allows them to start back at 0, but we are having to manually reset them daily because it is showing they are reaching limits, but when we run a report of that users downloads, they aren’t showing that they have downloaded anything. Is this a known issue?
In reply to: Expired Downloads
Agreed.
Expired downloads should be moved to Draft or Trash in the backend, allowing us to decide what to do with the package after.
From that point, we can either renew it ourselves with a new expiry, or delete the package.
This is much better for automation – very few people want an expired file to just say ‘expired’ but still be searchable and visible, right?
Thank you for trying to help.
This is great for an end user who wants to see all downloads that are available.
As the owner of the business I want to see a list of my packages and how many people downloaded them
Package 1 6 downloads
Package 2 15 downloadsMy original question right at the top said when i looked at my packages I got different answers as to how many people had downloaded it.
Here is the link to how the report shows:
https://duediligencesa.co.za/?template_preview=03wxU1dw4pbeFo6U7VWK8lfLuJuwzyw-riEXFadfToynFyYq5AoyIQYikARalPhhOd2Ucj9nYerPvnAd6ym5FMPnFYm_HZ0u0GNaWxiiMJ4&_type=link&_tplnonce=42fd9dac93
Now I need all the other packages below.I feel this should be in the reports, but as I mentioned I am trying to understand why I am seeing two different figures for one package.
Appreciate your time.
Hello KA PETERSSEN,
You can use this shortcode,
This shortcode will display all file’s download counts by the
download_countcolumn. please check and let me knowThank you again and regards
as I’m using the sendiblue extension, all my transaction email are passing through sendinblue smtp.
I never receive any alert for downloadings I’m just using the email-lock system (and download notification).Thank you
In reply to: License for dev and production site
Thank you for the reply, but as a nonprofit entity, I can’t really justify spending another $200 just to use the software in a dev environment. Most of our plugin vendors recognize the non production needs for a dev space and license to the domain, allowing dev. or test. to fall within that single license pricing.
I’ll look for some alternate options to allow us to offer downloadable files to our users. We don’t actually rely on any permissions or selling of the downloads, it’s just a document sharing function in our case.
Be well!
-ScottIn reply to: Bulk-Update Access
