Ok, currently the download speed is set to 409600, but the problem still persists. The downloads seem to interrupt when about 1 GB is downloaded.
I found another discussion about similar problem and tried modifying also all the other download settings as suggested in the thread (https://www.wpdownloadmanager.com/support/topic/downloads-stalling-and-failing-to-complete/). Unfortunately this didn’t help.
Hello,
I hope you are doing well and thanks for reaching out.
The Download Manager add-on is 100% secure — there’s absolutely no compromise when it comes to protecting your files. We offer an extensive range of lock features for downloadable content, more than any other plugin on the market. Additionally, we provide a dedicated add-on for advanced access control, giving you complete flexibility over who can download your files.
Kindly pay a visit here for more information: https://www.wpdownloadmanager.com/protect-your-digital-downloads/
Lock options: https://prnt.sc/dyOp3tPjfvl2
If you have further queries, feel free to ask.
Regards
Yes, that page loads fine but when you go back to the main page where it has to list all of the downloads is where the problem is:
https://www.elkcity.com/city-hall/documents/
File downloads are interrupted for large files (e.g. 1.7 GB) if the network connection is below 10 MB/s. Files download normally at 20 MB/s (download lasts about a minute).
Is there a setting in Download Manager Pro to work around this problem?
I am using the plugin on a simple site with only 5 documents. 3 of the 5 links work correctly where they preview the document in the browser window. The other two prompt for the document to be downloaded before viewing. I want all the links to work the exact same way, preview in the browser. How can this be adjusted?
https://bomepharma.com/ is the website. Resources is where the downloads are.
Hey,
I have a question regarding the shortcodes used to display files from a package directly in the “Downloads” tab of a product.
How does the following scenario work:
We’re exporting products from Shop A and importing them into Shop B.
However, Download Manager is only installed in Shop A – it’s not installed in Shop B.
Since the shortcodes are transferred during export, I’m wondering:
Will the linked files still load and display correctly in the new shop (Shop B)?
Or will the shortcodes be ineffective because the files are no longer available or properly linked in the new environment?
Thanks in advance for your feedback!
good morning, I am a novice, I have installed the free version on a site created in elementor. I should create access to file downloads divided into categories for users. How can I choose and assign only certain categories visible to users? (e.g. I would like to upload a piece of sheet music with the category ‘guitar’ and make it visible to registered users to whom I assign the category “guitar” while if I upload a piece of piano sheet music I would like to make it visible and downloadable only to users to whom I assign the category ‘piano’)
Hello,
You can try using WordPress’s default import/export tool. It will export all the downloads in XML format, and you can easily import them without any reformatting.
Export screenshot
Import screenshot
Somehow, the ticket was marked as spam, which caused a delay in our response. Thank you for your understanding.
Regards
Hi,
We just recently noticed that our uploads were not available to download.
We then checked our licence and noticed it had expired yesterday. We renewed this morning but still not able to allow downloads on our pages.
Attached a screenshot of our one of our downloads page – there are no active links on this page.
This reply has been marked as private.
I have a question, why isn’t the number of downloads showing up?, https://repairalltv.com/number-download/ thank you
It’s a bit strange that 2FA is working fine on my end. Let’s resolve the update issue first, and then I’ll check again
Please follow these steps below for updating the Plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
Thank you for your quick reply!
Yes, we are precisely reviewing this issue to be GDPR compliant. And I don’t know how to allow for the user to accept or deny that specific cookie before it is installed.
¿Is there a way? (I am using Moove’s GDPR cookie plugin).
The downloads are available to logged in users.
[wpdm_user_dashboard] shows other tabs than just download history though.
[wpdm_package_list] isn’t showing accurate information. The favorites lists that show aren’t mine…I don’t know where this info is coming from. What I see in my Package Lists with [wpdm_user_dashboard] is completely different than [wpdm_package_list].
[wpdm_user_profile] shows a list of downloads for me that doesn’t at all reflect my download history via the WPDM Stats page. And if I switch to the Favorites tab it says I don’t have any.
I’m getting 3 different favorite list experiences with the different shortcodes and 2 different download history experiences.
Hello everyone,
We have purchased the plugin WordPress Newsletters and AutoResponder Plugin to inform our customers about new downloads. We have installed everything according to the specifications.
Unfortunately, the e-mail does not go out to the customers or the subscriber lists.
What can we do to fix the problems.
Best regards
Bernd
This reply has been marked as private.
– If you want to update/change the categories and tags, you can do so by creating a new CSV file and importing it.
– I apologize, but I didn’t understand the second question.
– You can query all downloads from specified tags. Please visit here for the documentation.
Can we change the default archive page view with code to show all downloads?
The both of the other views loose the buttons it seems and require a lot more changes to make them as visually appealing as the first view. The flat view is missing way too many things I can’t even consider this one.
Thank you.
I have checked and identified the issue with the clear search button option. We will fix this in the next update.
Since you are using the Archive Page Default View, it is designed to display downloads only after selecting a specific category. By default, no downloads will be shown until a category is selected.
For displaying all downloads more easily, you can try the Archive Page Filter or Archive Page Flat View. These options display all downloads by default without using breadcrumbs.
Please check and let me know.
Regards
Okay I have manually changed the publish date so that I can manipulate the order. But when I change one of my downloads to have a publish date of 2024 (so that it forces it to the end of the list) it does not update and when I click into the download it still says the original date.
Is there a way to make your plugin realise the updated publish date for any downloads?
Thanks,
Austin
This reply has been marked as private.
I use the wpdm_archive button_style code to show the buttons and the search bar without going to any specific catagory so it shows ”
Home All Downloads” but it doesn’t show anything. Just the text “Select category or search… “. If I click Home in the breacrumbs, then it shows me all the available downloads.
This leads me to the next issue where the Search function only searches everything AFTER I click the Home button to load everything. It also doesn’t search outside of its category if I have a category selected with a button.
How can we get it to show all downloads first and how to have the search bar work so it searches all the downloads regardless of the category that might be selected? Several of my users and testers found this very confusing.
Thanks!
I have created a package for each user of the website. When I create a package in the “Access” option I remove “All visitors” and I select only the specific user I need. This way noone else can download the files uploaded for that user.
The issue is that his download page URL is still visible and public and you can see the list of all his files names.
Example: https://gbfersrl.it/download/slug-of-package/
Even if a visitor can’t download any file, it is a privacy issue to show the names of the downloads.
So far I have solved the issue by creating this snippet that hides the subpages of the download page from logged out users,
add_action('init', 'restrict_download_subpages_to_logged_in_users');
function restrict_download_subpages_to_logged_in_users() {
// Get the current path
$request_uri = $_SERVER['REQUEST_URI'];
// Check if the URL starts with /download/ and is not exactly /download/
if (preg_match('#^/download/.+#', $request_uri)) {
// If user is not logged in, redirect to login
if (!is_user_logged_in()) {
wp_redirect(home_url());
exit;
}
}
}
HOWEVER I need a solution in order to show the entirety of the package url only to the user I have attributed the Access to.
Hello,
Thanks for reaching out.
Please follow these steps below for updating the Plugin for now,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
Please check and let me know.
Regards
– For your first requirement, you can use our Advanced Custom Fields, by using this you can add custom fields in the registration form. When a users submits a register form you can check all details from Users > All Users > view users details section.
– You can find the stats here Downloads > Stats section and also download/export the data as a CSV file.
– For user data extraction, you can easily export them from users section or any third party plugin like Import and Export user data
