Hi WP Download Manager Team,
I’m a pro version user and love the product!
However, we’ve encountered an issue with the Download Limit feature: all downloads in our logs appear to come from the same IP (169.254.129.1), despite being accessed from different networks and browsers. This makes it impossible to enforce per-user limits correctly.
We suspect this may be because our site is behind Cloudflare, which forwards download requests through its edge IPs—so our plugin sees only Cloudflare’s IPs instead of the actual client addresses. Is there a recommended method to configure WP Download Manager (or the server) to capture the real visitor IP when using Cloudflare?
Thank you!
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Thank you.
It appears that you are able to control the number of downloads.
By the way, could you tell me what settings you used?
I would like to use this information in future developments.
Regarding the reset date and time of the download count,
① It seems that the reset date is different for each user even with the same User Role, so how is the reset date determined?
I would like to use the beginning of the month (the 1st of the calendar) as the starting point. (Same for all users)
② If the original Limit Reset Period is the 10th and the reset date arrives, what will be the period until the reset date if the Limit Reset Period: is set to 30th?
③ Can the reset time be set to match the WP time zone? (I’m trying to set it to Japan time)
I’m listing all downloads in tabular format on a page – see https://www.sacb.co.za/industry-statistics-legislation/#legislation. How can I edit the titles using CSS to align them all to the left and not centre them?
Thanks for the reply, individual packages seem to be working fine, but when we list them all on this page https://alula.com/installation-guides-main I get the 502 error or sometimes load times exceeding 30 sec. I have a query monitor and it will list over 70 queries taking too long to load. I’m not clear if there are certain downloads slowing down the overall page shared or if it is all of them combined grinding the site to a halt. But it only seems to effect the directory page I shared above which is where we send our customers too.
thanks again
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I noticed that the downloads are appearing correctly in the free version.
Could you please activate the Pro version so I can investigate further and identify what might be causing the issue there? All the shortcodes seem to be working fine on our end.
Please check and let me know.
Regards
Hi,
I have the issue that all shortcodes ar not working after upgrading to Download Manager Pro.
The following error gets displayed: https://postimg.cc/bdRphC2H
If I’m downgrading the plugin to the free version it works again so I’m wondering, what’s the issue. Also all other shortcodes are not working.
Hello, Currently i am using following shortcode to display Table view of all Packages.
[wpdm_all_packages thumb=1 items_per_page="50" jstable=1 order_by="publish_date" order="DESC" cols="title,file_count,download_count|publish_date|download_link" colheads="Title|Date|Download::155px"]
Now i want to modify this shortcode to make following changes.
1) How to show each package descriptions below its Title in Table view as currently only the Title is visible with its Meta info like number of files, count of downloads, etc. I want to display description of the package below every title of the package. How to do that ?
2) I have two categories of the Packages as “Publications” and “Case Studies”. In Table view I want to only show “Publications” category packages and hide the others related to “Case Studies”. How to filter this using shortcode ?
I am having trouble allowing my users to download files that I have posted on my Download Manager. Unfortunately, I don’t know when the downloads stopped working, but the site has been up and running since 2017. I am running WordPress 6.8.1 on a Linux host (self-hosted) and using Download Manager Pro 6.7.7. The problem I am now seeing is that when a user clicks on the download button for an ISO file, there is a long 30 or 40 second delay, then a file save dialog window appears. When the user clicks the save button, it appears that the download worked except the downloaded file has a size of 0 bytes. I have re-uploaded the files, but they still fail to download. I have debug enabled, but nothing is showing up in the debug.log
Hi,
It’s crazy that a so-called “download manager” doesn’t manage downloads…
I looked at the add-ons, and can’t the one called “WordPress PDF Viewer” do this?
Also, I’ve seen on some of your videos that there’s the option “Individual file: Don’t allow individual file download”. What is this option?
And why don’t I have it?
Thanks
Please follow these steps below for updating the Plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab.
Let me know if this solves the problem.
Hello everyone,
We use the addon “WPDM – Archive Page” to display the downloads in the frontend.
As you can see in the screenshot, all categories are displayed in the “Category – Select Category” and not only those that the customer is allowed to download (by his authorizations).
Many thanks for your efforts.
I tested with four simultaneous file downloads.
The first two downloaded normally in two minutes and fifteen seconds.
The other two files stopped downloading at three minutes and twenty seconds.
The download still stops after about 1 GB for some customers. For example one reported download time before interruption was 7 mins and 16 secs with 1 GB downloaded. It seems that most of the downloads are interrupted when about 1 GB is downloaded.
Did you change any other settings than the download speed?
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Ok, currently the download speed is set to 409600, but the problem still persists. The downloads seem to interrupt when about 1 GB is downloaded.
I found another discussion about similar problem and tried modifying also all the other download settings as suggested in the thread (https://www.wpdownloadmanager.com/support/topic/downloads-stalling-and-failing-to-complete/). Unfortunately this didn’t help.
Hello,
I hope you are doing well and thanks for reaching out.
The Download Manager add-on is 100% secure — there’s absolutely no compromise when it comes to protecting your files. We offer an extensive range of lock features for downloadable content, more than any other plugin on the market. Additionally, we provide a dedicated add-on for advanced access control, giving you complete flexibility over who can download your files.
Kindly pay a visit here for more information: https://www.wpdownloadmanager.com/protect-your-digital-downloads/
Lock options: https://prnt.sc/dyOp3tPjfvl2
If you have further queries, feel free to ask.
Regards
Yes, that page loads fine but when you go back to the main page where it has to list all of the downloads is where the problem is:
https://www.elkcity.com/city-hall/documents/
File downloads are interrupted for large files (e.g. 1.7 GB) if the network connection is below 10 MB/s. Files download normally at 20 MB/s (download lasts about a minute).
Is there a setting in Download Manager Pro to work around this problem?
