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Hello Stefan,

Hope you are well. Sorry for the inconvenience. Thank you for reaching out and providing details about the issues you’re experiencing with WordPress Download Manager on your SiteGround hosting. I understand your concern regarding the unrealistic download numbers and the significant impact on your CPU seconds, especially with the long connection times for large ZIP files.

The massive download counts and high server load are indeed problematic and can stem from a few common causes:

1.Bot Activity or Scrapers: Automated scripts and bots often crawl websites, hitting download links repeatedly. Each request, even partial ones, can increment the download counter and contribute to server load.

2.Hotlinking: If other websites are directly linking to your wpdmdl URLs or your actual file paths, these downloads will use your server’s resources without visitors ever reaching your site.

Here’s how you can approach diagnosing and mitigating these issues:

Immediate Troubleshooting and Mitigation:

Review Server Access Logs: Beyond just the wpdmdl requests, thoroughly examine your SiteGround Apache access logs for patterns. Look for specific IP addresses or user agents that are making an unusually high number of requests to your download URLs. This can help identify bots.

Implement Hotlinking Protection: SiteGround typically offers options to enable hotlinking protection via cPanel or their Site Tools interface. This can prevent external sites from directly linking to your files.

Check WPDM Settings: While the free version has limited advanced options, review all available settings in WordPress Download Manager related to download limits, security, and IP blocking to ensure they are configured optimally.

Temporary Download Limit Testing: For a specific problematic package, you could temporarily set a very low “Downloads per IP” limit (e.g., 1 per 24 hours) under the package settings to see if it reduces the spikes from single sources, it is available in the Pro version.

Bot Protection and Download Security: You can use reCAPTCHA integration for downloads, add other lock options for bot protection, or switch to the Pro version for more lock options

Please check and let me know if these help you.

Thank you and regards.

I have tested here with a package, https://novamustrica.rs/download/package-test-email-lock/. It is working properly as expected.

The invalid download link generally happens for locked packages due to this settings limitation: Downloads > Settings > General > Private Download Link Usage Limit and Private Download Link Expiration Period. Please increase or extend the expiration period so that it works properly after some time passes.

And for bots and automated downloads, you may keep lock options for packages such as password and CAPTCHA locks. Please check.

Thank you.

Hi Gordana,

Hope you are well and thank you for your question! Yes, it’s definitely possible to exclude specific categories from your main “All Packages” listing while displaying them separately on another page. We have three powerful shortcodes that can help you achieve this.

OPTION 1: [wpdm_packages] – RECOMMENDED FOR YOUR USE CASE

This is the most flexible shortcode for displaying packages with full filtering options, including category exclusion.

MAIN LISTING (Exclude Collections Categories):
[wpdm_packages xcats="123,456"]

COLLECTIONS PAGE (Show Only Collections):
[wpdm_packages categories="123,456"]

KEY PARAMETERS:

Category Filtering:
– xcats=”IDs” – Exclude specific categories (comma-separated IDs) – PERFECT for your main listing
– categories=”slugs” – Include only specific categories (comma-separated category slugs)
– include_children=”1″ – Include packages from child categories (default: 1)
– operator=”IN” – Category logic: IN (any category) or AND (all categories)
– cat_field=”slug” – Field type: slug, term_id, or name

Display Options:
– items_per_page=”10″ – Number of packages per page (default: 10)
– cols=”3″ – Desktop columns (default: 3)
– colspad=”2″ – Tablet columns (default: 2)
– colsphone=”1″ – Mobile columns (default: 1)
– paging=”1″ – Enable/disable pagination (default: 1)
– toolbar=”1″ – Show/hide toolbar (default: 1)
– async=”0″ – Load pagination via AJAX (default: 0)

Sorting:
– orderby=”date” – Sort by: date, title, modified, download_count, view_count, rand
– order=”DESC” – Sort direction: ASC or DESC

Additional Filtering:
– tags=”slug1,slug2″ – Filter by tags
– author=”5″ – Filter by author user ID
– login=”0″ – Require login to view (0 or 1)

EXAMPLE:
[wpdm_packages xcats="123,456" items_per_page="10" cols="3" orderby="date" order="DESC"]

DOCUMENTATION & DEMO:

[wpdm_packages] – Display Multiple Download Packages

OPTION 2: [wpdm_all_packages] – FOR TABULAR FORMAT

This shortcode displays packages in a professional data table format. NOTE: This shortcode does NOT support category exclusion – only inclusion.

COLLECTIONS PAGE (Show Only Collections):
[wpdm_all_packages categories="slug1,slug2"]

MAIN LISTING:
For excluding categories, use [wpdm_packages] instead (Option 1 above).

KEY PARAMETERS:

Filtering:
– categories=”slugs” – Include ONLY these categories (comma-separated category slugs)
NOTE: No exclude option available – use [wpdm_packages xcats] for exclusion
– category_filter=”true” – Show category dropdown filter
– tag_filter=”true” – Show tags dropdown filter

Display Options:
– items_per_page=”20″ – Rows per page (default: 20)
– thumb=”0″ – Show featured image instead of icon (0 or 1)
– jstable=”1″ – Enable DataTables.js functionality (0 or 1, default: 1)
– login=”0″ – Require login to view (0 or 1)

Column Configuration:
– cols=”title|download_count|publish_date” – Specific columns to display (separated by |)
– colheads=”Package|Downloads|Date” – Custom column headers (separated by |)

Sorting:
– order_by=”publish_date” – Sort by: title, publish_date, download_count, update_date
– order=”DESC” – Sort direction: ASC or DESC

EXAMPLE:
[wpdm_all_packages categories="collections" items_per_page="20" order_by="publish_date" order="DESC"]

DOCUMENTATION & DEMO:

[wpdm_all_packages] – Display Packages in a Searchable Table

OPTION 3: [wpdm_categories] – FOR DISPLAYING CATEGORY LISTINGS

Use this shortcode if you want to display the category listings themselves, not the packages within them.

MAIN CATEGORIES (Exclude Collections):
[wpdm_categories exclude="123,456"]

COLLECTIONS CATEGORIES (Show Only Collections):
[wpdm_categories include="123,456"]

KEY PARAMETERS:

Selection:
– exclude=”IDs” – Exclude specific categories (comma-separated category IDs)
– include=”IDs” – Include only specific categories (comma-separated category IDs)
– parent=”0″ – Show only top-level categories (0 = top-level only, all = all)
– hide_empty=”0″ – Hide empty categories (0 or 1)

Display:
– show_count=”1″ – Display package count next to category name (0 or 1)
– show_image=”1″ – Display category image/thumbnail (0 or 1)
– show_description=”1″ – Display category description (0 or 1)
– hierarchical=”1″ – Show category hierarchy/tree (0 or 1, default: 1)
– depth=”0″ – Max nesting depth (0 = all levels)

Layout:
– style=”grid” – Display style: list, grid, or card (default: list)
– cols=”3″ – Number of columns for grid layout (default: 1)
– orderby=”name” – Sort by: name, count, id, slug, term_order
– order=”ASC” – Sort direction: ASC or DESC

EXAMPLE:
[wpdm_categories exclude="123,456" style="grid" cols="3" show_count="1" show_image="1"]

DOCUMENTATION:

[wpdm_categories] Shortcode

RECOMMENDED SOLUTION FOR YOUR NEEDS

Since you want to exclude Collections from the main “All Packages” listing and display them separately, here’s the recommended approach:

Main Page (Homepage or All Packages listing):
[wpdm_packages xcats="123,456"]

Collections Page (Show only Collections):
[wpdm_packages categories="collections-slug"]

Alternative with more display options:
Main Page:
[wpdm_packages xcats="123,456" items_per_page="10" cols="3" orderby="date" order="DESC"]

Collections Page:
[wpdm_packages categories="collections-slug" items_per_page="10" cols="3"]

IMPORTANT NOTES:
– Replace “123,456” with your actual Collections category IDs
– Replace “collections-slug” with your actual Collections category slug
– You can find category IDs and slugs in your WordPress admin: Download Manager > Categories
– The xcats parameter is the key to excluding categories from your main listing

If you need help identifying your category IDs or have any other questions, please let me know! Please kindly check.

Thank you

We have noticed that the download is stopping at exactly 500 MB on your site. Since the cutoff occurs consistently at 500 MB for all large files. There may be a restriction limiting the download size on your LiteSpeed web server or the Max Request Body/Max Dynamic Response Body Size limits hitting their default 500 MB threshold.

Download Manager does not have any limitation on large file downloads. We tested downloading a 1 GB file in our test environment, and the download completed successfully, as shown in the attached screenshot.

Allow me a moment. I am checking the downloads.