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Search Results
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In reply to: Private message plugin issues
Hello @bbp1963,
Hope you are well.
Make sure that you are using the latest version of the WPDM Pro and Private Message add-on.
If still, the problem exists then will you please share the related page/file/package URL with us?
If possible, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank Youhi there
We are seeing the following issues with the message body:
1. An image which has broken URL but called “Card Image Cap” appears inside a div called “card” – not sure what its purpose is, but sometimes this is repeated 6 or more times below the message body. Can this be hidden/removed?
2. The system is adding random links to random words in the message that the user did not add. How can this be suppressed?thanks
Hi,
It looks likeparse_urlfunction is not working properly in your server, please give me temporary wp-admin login info to check your issue in detail. However, we also added an exception handler there for that next update. So, nothing to worry about :).In reply to: Download error url option for subscribers
Hi @justonecookbook,
Hope you are well.
Will you please share the related page/file/package URL with us where the issue exists?
If possible, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, make sure that you are using the latest update of WPDM PRO and its related add-ons as well.
Thank YouHello @mperia,
Sorry for the inconvenience.
On which email address you have sent the email?
Please, provide us with your temporary wp-admin login details and site URLherein a private reply for checking the issue.
With RegardsIn reply to: Problem with Search Terms
In reply to: Category management form frontend crashes the page
Hello @tectic,
Hope you are well. And sorry for the inconvenience. We have released the latest version6.0.6of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Thank youIn reply to: Email Lock Submit Button Not Working
Hi Humayon,
All of my add-ons were updated before I opened this ticket.
I am having this problem on all of my packages but here is a URL for reference: https://www.thatswhatchesaid.net/free-rainbow-svg-files/
Also, my categories are not pulling up either as this page is supposed to pull a category and display and you can see it is blank: https://www.thatswhatchesaid.net/printable-downloads/
I will send login information as well as password for the password-protected page so you can see what I am talking about in the next comment.
Thanks
In reply to: Email Lock Submit Button Not Working
Hello @chesayscheryl,
Hope you are well. And sorry for the inconvenience. We have released the latest version6.0.6of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank youIn reply to: Still Can’t Access Download Packages
Hi,
Hope you are well. And sorry for the inconvenience. We have released the latest version6.0.6of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, there is noHTTP ERROR 500 errorshowing on the above-mentioned page.
If I am wrong then will please you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank youIn reply to: Unable to upgrade from 5.3.2 to 6.0.6
Hi @yumaworks,
Sorry for the inconvenience.
According to the latest update of WPDM PRO, you also need to update the other WPDM related add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank YouIn reply to: Open files in a new tab
Hello @hudi-webcart,
You just need to follow this:1. Copy page-templates directory from
/plugins/download-manager/src/package/viewsdirectory to your active theme directory.
2. Make a new directory asdownload-manageron your active theme directory.
3. Now remove all files from{active-theme}/download-mamager/page-templatesexcept the template files you need to update.
4. Update template file(s) in{active-theme}/download-manager/page-templatesdirectory as per your need. As you need to add open in a new tab you have to add this<a href="[download_url]" target="_blank">[link_label]</a>Let me know please if you still find any issues.
Thanks
In reply to: Problem after installing update
Hello @fscedfu,
Hope you are well.
In our inspection, we found that you are using an older version of the WPDM Pro.
We have released the latest version6.0.6of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download the WPDM Pro from here.
I hope it will work fine then. If it doesn’t work, please share the related page/file/package URL with us where the issue exists.
Thank youIn reply to: Asks users to fill out a form is no longer working.
Hello @leadoptimize,
Hope you are well. And sorry for the inconvenience.
The update section sometimes fails due to auth error or server file permission issue
However, We have released the latest version6.0.6of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank youIn reply to: PDF View does not open PDF
Hello @markstr8,
Hope you are doing great.
Please try after disabling this option first. Also, make sure that you are using the latest version of WPDM and WordPress PDF Viewer add-on2.1.0.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank youIn reply to: The last version doesn’t work
Hello
Hope you are well.
Since your using the latest version of the add-on. So, please use the updated shortcode from the add-on page.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank youIn reply to: How to change “download” words?
Thank you for your explain.
When I tested it . It does not work.
Please see my video.
https://www.youtube.com/watch?v=huCO7RfTfTIThe code that I added is:
a href=”[download_url]”> Download nnn</aWhat do you advise?
Thank you.
RegardsIn reply to: Update Download manager and wpdm_archive issue
Hi @indigohosted,
Make sure you are using the valid/updated shortcode from the below link.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank youIn reply to: WPDM Archive add-on not working with Elementor
Hello @rafaelviana,
Hope you are well. And sorry for the inconvenience. We have released the latest version6.0.6of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists because in our test Elementor is working fine.
It helps me to quickly figure out the issue and squash it immediately.
Thank youIn reply to: Download doesn’t work anymore
Hello @patrickvreeswijk,
Sorry for the inconvenience.
I don’t found any email yet. Have you emailed into thishumayon@w3eden.comemail?
Still the images are not visible like this. Please use this tool and then share the image link here?
Or even you can record me reproducing your issue using a tool like this?
Also, don’t forget to share the related page/file/package URL with us where the issue exists?
And make sure that your all other WPDM related add-ons are up to date as well which can be downloaded from here.
It helps me to quickly figure out the issue and squash it immediately.In reply to: WPDM did it again… -> not showing files anymore
Hello,
Sorry for the inconvenience.
Please make sure that you are using the latest version of the WPDM Directory Add-on which is right now4.2.1.
If still, the problem exists, then provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank youIn reply to: Package size stays empty…
Hi @noomia,
When you add files by following this and visit the package for the first time then it should calculate the size automatically.
If it doesn’t work, please, give your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, make sure that you are using the latest version of the WPDM Pro which is6.0.6now.
Thank youIn reply to: subcategory list or tree on category page
Hello @xavierl,
Hope you are well. Can you please share the related URL? are you trying to list the child categories on the download categories page? and if you are talking about the tree feature, can you please check this add-on, https://www.wpdownloadmanager.com/download/wpdm-extended-short-codes/, please let me know then
Thank you and regards
In reply to: Undefined Error
Hello @wjboyz,
Hope you are well. And sorry for the inconvenience. We have released the latest version6.0.6of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, give your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank youIn reply to: help
Hi,
Thank you for the credentials. Also, you forgot to share yoursite/adminlogin URL too.
Allow Access works based on user role not on an email.
However, We have released the latest version6.0.6of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
Thank you
