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AuthorSearch Results
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Aug 29, 2021 at 5:28 am #160654
HumayonSpectatorHi @strigga,
Sorry for the inconvenience.
Make sure that you are using the latest version of the plugin and its related add-on. However, if any caching plugin is there then deactivate or reconfigure it properly.
If, still the problem exists then please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Please open a separate forum topic in the future by describing your issue there properly. So, that we can better track and give you a solution ASAP.
Thank YouAug 27, 2021 at 2:59 pm #160597
TanvirSpectatorHello,
Have you checked the shortcodes of WPdm?
If you check the shortcode pages, you will also able to see the demo there. Maybe you can get that you are looking for.
Also you can check this addon of wpdm:If the issue still persists, please also share more details about your requirements and also provide me related urls of your website.
Thanks
Aug 27, 2021 at 5:09 am #160583In reply to: Link to archive not work
HumayonSpectatorHello @martaop,
Hope you are well. And sorry for the inconvenience. We have released the latest version6.0.6of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. The latest version comes with lots of cool features and stability as well.
If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank youAug 27, 2021 at 5:04 am #160582
HumayonSpectatorHello @chanieuniversalnyc-com,
Hope you are well. And sorry for the inconvenience. According to the latest update of WPDM, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank youAug 27, 2021 at 4:58 am #160581In reply to: Archive download not working
HumayonSpectatorHi @welswebmaster,
Hope you are well.
Can you please let us know which shortcode you are using?
Also, please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
However, please share the related page/file/package URL with us where the issue exists.
Meantime make sure that you are using the valid shortcode with its parameter from the below link.
Thank YouAug 26, 2021 at 9:11 am #160516In reply to: WPDM – Extended Short-codes not working
HumayonSpectatorHello @tsungyu,
Sorry for the inconvenience.
According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update theWPDM Extended Short-codesto the latest version which is right now3.0.1. Hopefully, your problem will be solved.
If, still the problem exists then please share the related page/file/package URL where the problem exists?
Thank YouAug 25, 2021 at 7:57 am #160447In reply to: block users to Copying My Direct Downloads Links
TanvirSpectatorHello @mfirwana,
Hope you are well. Have you tried these options? please let me know

In additton it may need to add some changes for the task. Please also share related url of the packages/pages that you want to hide.
Thank you and regardsAug 24, 2021 at 12:06 pm #160409
HumayonSpectatorHi @nidorn65,
Hope you are well. And sorry for the inconvenience. We have released the latest version6.0.6of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share front-end user login credentials as well.
It helps me to quickly figure out the issue and squash it immediately.
Thank youAug 24, 2021 at 11:13 am #160408In reply to: Private message plugin issues
HumayonSpectatorHello @bbp1963,
Hope you are well.
Make sure that you are using the latest version of the WPDM Pro and Private Message add-on.
If still, the problem exists then will you please share the related page/file/package URL with us?
If possible, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank YouAug 24, 2021 at 10:30 am #160403Topic: Private message plugin issues
in forum Download Manager Pro
Tim GillParticipanthi there
We are seeing the following issues with the message body:
1. An image which has broken URL but called “Card Image Cap” appears inside a div called “card” – not sure what its purpose is, but sometimes this is repeated 6 or more times below the message body. Can this be hidden/removed?
2. The system is adding random links to random words in the message that the user did not add. How can this be suppressed?thanks
Aug 23, 2021 at 7:30 am #160299
ShahjadaKeymasterHi,
It looks likeparse_urlfunction is not working properly in your server, please give me temporary wp-admin login info to check your issue in detail. However, we also added an exception handler there for that next update. So, nothing to worry about :).Aug 23, 2021 at 4:30 am #160282In reply to: Download error url option for subscribers
HumayonSpectatorHi @justonecookbook,
Hope you are well.
Will you please share the related page/file/package URL with us where the issue exists?
If possible, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, make sure that you are using the latest update of WPDM PRO and its related add-ons as well.
Thank YouAug 20, 2021 at 5:24 am #160168
HumayonSpectatorHello @mperia,
Sorry for the inconvenience.
On which email address you have sent the email?
Please, provide us with your temporary wp-admin login details and site URLherein a private reply for checking the issue.
With RegardsAug 19, 2021 at 9:40 pm #160163In reply to: Problem with Search Terms
Alliance for HOPEParticipantThis reply has been marked as private.Aug 18, 2021 at 6:14 am #160003In reply to: Category management form frontend crashes the page
HumayonSpectatorHello @tectic,
Hope you are well. And sorry for the inconvenience. We have released the latest version6.0.6of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Thank youAug 17, 2021 at 3:27 pm #159970In reply to: Email Lock Submit Button Not Working
Cheryl SpangenbergParticipantHi Humayon,
All of my add-ons were updated before I opened this ticket.
I am having this problem on all of my packages but here is a URL for reference: https://www.thatswhatchesaid.net/free-rainbow-svg-files/
Also, my categories are not pulling up either as this page is supposed to pull a category and display and you can see it is blank: https://www.thatswhatchesaid.net/printable-downloads/
I will send login information as well as password for the password-protected page so you can see what I am talking about in the next comment.
Thanks
Aug 17, 2021 at 4:31 am #159918In reply to: Email Lock Submit Button Not Working
HumayonSpectatorHello @chesayscheryl,
Hope you are well. And sorry for the inconvenience. We have released the latest version6.0.6of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank youAug 15, 2021 at 4:04 am #159797In reply to: Still Can’t Access Download Packages
HumayonSpectatorHi,
Hope you are well. And sorry for the inconvenience. We have released the latest version6.0.6of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, there is noHTTP ERROR 500 errorshowing on the above-mentioned page.
If I am wrong then will please you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank youAug 15, 2021 at 3:55 am #159796In reply to: Unable to upgrade from 5.3.2 to 6.0.6
HumayonSpectatorHi @yumaworks,
Sorry for the inconvenience.
According to the latest update of WPDM PRO, you also need to update the other WPDM related add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank YouAug 14, 2021 at 7:14 am #159783In reply to: Open files in a new tab
TanvirSpectatorHello @hudi-webcart,
You just need to follow this:1. Copy page-templates directory from
/plugins/download-manager/src/package/viewsdirectory to your active theme directory.
2. Make a new directory asdownload-manageron your active theme directory.
3. Now remove all files from{active-theme}/download-mamager/page-templatesexcept the template files you need to update.
4. Update template file(s) in{active-theme}/download-manager/page-templatesdirectory as per your need. As you need to add open in a new tab you have to add this<a href="[download_url]" target="_blank">[link_label]</a>Let me know please if you still find any issues.
Thanks
Aug 12, 2021 at 5:26 am #159664In reply to: Problem after installing update
HumayonSpectatorHello @fscedfu,
Hope you are well.
In our inspection, we found that you are using an older version of the WPDM Pro.
We have released the latest version6.0.6of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download the WPDM Pro from here.
I hope it will work fine then. If it doesn’t work, please share the related page/file/package URL with us where the issue exists.
Thank youAug 11, 2021 at 4:15 am #159547In reply to: Asks users to fill out a form is no longer working.
HumayonSpectatorHello @leadoptimize,
Hope you are well. And sorry for the inconvenience.
The update section sometimes fails due to auth error or server file permission issue
However, We have released the latest version6.0.6of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank youAug 10, 2021 at 3:11 am #159435In reply to: PDF View does not open PDF
HumayonSpectatorHello @markstr8,
Hope you are doing great.
Please try after disabling this option first. Also, make sure that you are using the latest version of WPDM and WordPress PDF Viewer add-on2.1.0.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank youAug 9, 2021 at 11:25 am #159389In reply to: The last version doesn’t work
HumayonSpectatorHello
Hope you are well.
Since your using the latest version of the add-on. So, please use the updated shortcode from the add-on page.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank youAug 8, 2021 at 6:28 pm #159338In reply to: How to change “download” words?
Pierre GergiParticipantThank you for your explain.
When I tested it . It does not work.
Please see my video.
https://www.youtube.com/watch?v=huCO7RfTfTIThe code that I added is:
a href=”[download_url]”> Download nnn</aWhat do you advise?
Thank you.
Regards-
This reply was modified 4 years, 11 months ago by
Pierre Gergi.
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This reply was modified 4 years, 11 months ago by
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AuthorSearch Results
Search Results for 'Add Url'
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Search Results
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hi there
We are seeing the following issues with the message body:
1. An image which has broken URL but called “Card Image Cap” appears inside a div called “card” – not sure what its purpose is, but sometimes this is repeated 6 or more times below the message body. Can this be hidden/removed?
2. The system is adding random links to random words in the message that the user did not add. How can this be suppressed?thanks