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Hi,

We are experiencing an issue where the download limit is not being enforced correctly.

We have a membership site using WP Download Manager where members should be limited to 50 downloads per 365 days.

Current configuration

WPDM → Settings → General → Download Limit

Annual membership Subscription: 50

Reset days: 365

Subscriber: 0

Guests: 0

Other roles are also set to 0.

Downloads are restricted to the role:

Annual membership Subscription

Subscribers cannot access the download pages.

Issue

A member account downloaded 200+ models within two days, despite the 50 download limit being set.

The downloads are visible in:

WPDM → Downloads → History

However, the download counter for the user did not increment correctly, and the system did not stop the downloads once the 50 limit should have been reached.

Additional context

Files are delivered via external Dropbox URLs

“Allow repeated download of already downloaded file” is currently enabled

“Count unique downloads only” is currently disabled

The user originally had the Annual membership Subscription role

Once the downloads were noticed, the account was manually changed to Subscriber, which correctly removed access to download pages

Expected behaviour

Once a user reaches 50 downloads, WPDM should prevent further downloads until the reset period.

Actual behaviour

The user was able to download over 200 files without being blocked.

Questions

Are download limits reliably enforced when using external file URLs (Dropbox)?

Are there any known issues where the download counter does not increment correctly?

Are there recommended settings for enforcing download limits in this scenario?

This limit is important for our membership model, so we need to ensure it is enforced consistently.

Any guidance would be appreciated.

Kind regards,
Anna

Hi, I’m trying to create a page template that will allow us to show multiple videos. We have packages where we have more than one Vimeo or Wistia video that we are inserting via URL, but all of the page template tags I have tried are only displaying the last video in the package on the page. I’ve tried testing with YouTube too and that also doesn’t work. Is there a way for the [video_player_1200x600] tag to display multiple videos stacked on top of each other?

Additionally, we are running WPDM version 7.2.1 and I see instructions to set a default page template here: https://www.wpdownloadmanager.com/doc/core-features-templates-page-templates/ but when I go to Downloads > Settings > User Interface, I don’t see an option for Default Page Template as specified. Can you assist?

Hello,

When using the file cart add-on, I can add a file to my cart from an externally linked URL, but when I download the ZIP file, the externally linked URLS do not download. Is there a fix to this, or do the files need to be hosted on the same server? Thank you

Hello,
I’m getting a critical error on Download Manager Pro on the Front End when using the add new url, /front-end-editor/?adb_page=add-new.

Everything is updated. Using WPDM – Elementor and WPDM – Extended Short-codes for add-ons.

Please let me know what it might be.

Thanks.

Hello,

We are using WP Download Manager Pro + the Newsletter Addon to send document update notifications. The system works, but we are experiencing a major issue with the email batch size and cron frequency.

Symptoms
• The addon only sends 8 emails per execution, regardless of how many recipients are pending in the queue.
• In Campaign → General Settings → Advanced Settings we have:
• Max Emails Per Hour = 250
• PHP Max Execution Time = 120
• Our VPS server has:
• max_execution_time = 120
• memory_limit = 128M
• The server cron runs every 5 minutes:

*/5 * * * * /usr/bin/curl -s https://qhseonline2.otimexico.com/?cron_handle=1 >/dev/null 2>&1

We confirmed it works (we log each run to a file every 5 minutes).

• We also manually triggered:
• https://qhseonline2.otimexico.com/wp-cron.php?doing_wp_cron
• https://qhseonline2.otimexico.com/?cron_handle=1
• In both cases, no emails are sent unless a full hour has passed since the last batch.
• Exactly when the hour is completed, running the cron again sends another 8 emails.
• Using WP Mail Logging, we always see blocks of 8 emails per hour — never more.

Additional Tests We Have Performed

We also added a custom 5-minute cron schedule in our child theme:

add_filter(‘cron_schedules’, function($s){
$s[‘every_5_minutes’] = [‘interval’►300, ‘display’►’Every 5 Minutes’];
return $s;
});

add_action(‘init’, function(){
if ( wp_next_scheduled(‘wpdm_email_queue_event’) )
wp_clear_scheduled_hook(‘wpdm_email_queue_event’);

if ( ! wp_next_scheduled(‘wpdm_email_queue_event’) )
wp_schedule_event(time()+60, ‘every_5_minutes’, ‘wpdm_email_queue_event’);
});

We also recreated campaigns, increased limits, and checked PHP settings, but the behavior never changes:
• Only 8 emails per run
• Only one run per hour actually sends emails

Questions
1. Does the Newsletter Addon have any internal hard-coded limit of
• 8 emails per batch, OR
• one batch per hour,
regardless of “Max Emails Per Hour”?
2. Is there any other setting (global or campaign-level) that controls:
• the batch size,
• email queue processing frequency, or
• the behavior of wpdm_email_queue_event / ?cron_handle=1?
3. What is the correct and supported method to make the addon process the queue every 5 minutes, while respecting a limit such as 250 emails per hour?
4. Are there any known bugs or compatibility issues with