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Hello Richard Cutts,

Hope you are well. And thank you for such detailed investigation. You’re absolutely correct – the __wpdm_client cookie set by WP Download Manager Pro is indeed preventing Cloudflare APO from setting the f-edge-cache response header, which affects your entire site’s caching performance.

Now I am going to provide you with verified solutions.

WHAT THE COOKIE DOES:

The __wpdm_client cookie is a session cookie that stores a unique 32-character device ID. It’s set on EVERY page load when the plugin initializes. This device ID is used for:

1. Download Limit Tracking – Prevents users from exceeding download limits per package
2. Password Protection – Remembers when users have unlocked password-protected packages
3. Email Lock Verification – Tracks verified email access for up to 7 days
4. Package Unlock State – Remembers when users have unlocked locked packages
5. Expiring Download Keys – Stores temporary download access keys
6. Social Authentication – Manages Google/Twitter OAuth flows temporarily
7. License Validation Caching – Stores license key validation status

The device ID and session data are stored in the wp_ahm_sessions database table with columns: deviceID, name, value, lastAccess, and expire.

WHY IT CONFLICTS WITH CLOUDFLARE APO:

Cloudflare APO’s edge cache bypasses any page that sets cookies because cookies indicate personalized content. The __wpdm_client cookie is set with path=”/”, httponly=true, and secure=true, which affects your entire domain even on pages without downloads.

Here are the verified solutions to make both work together:

SOLUTION 1: Use the Built-in Filter (Recommended)

The plugin has a built-in filter wpdm_user_accept_cookies (Session.php line 92) that allows you to control when cookies are set. Add this code to your theme’s functions.php or a custom plugin:

/
 * Disable WPDM client cookie on pages that don't need download functionality
 * This allows Cloudflare APO to cache those pages at the edge
 */
add_filter('wpdm_user_accept_cookies', function($accept) {
    // Allow cookies on pages with actual download functionality
    if (is_singular('wpdmpro') ||              // Single download pages
        is_post_type_archive('wpdmpro') ||     // Download archive pages
        is_page() && has_shortcode(get_post()->post_content, 'wpdm_pkg') ||  // Pages with [wpdm_pkg]
        is_page() && has_shortcode(get_post()->post_content, 'wpdm_login') || // Login forms
        is_page() && has_shortcode(get_post()->post_content, 'wpdm_register') || // Registration forms
        is_admin() ||                          // Admin area
        (defined('DOING_AJAX') && DOING_AJAX)  // AJAX requests
    ) {
        return true;
    }

    // Deny cookies on all other pages for Cloudflare APO compatibility
    return false;
});

SOLUTION 2: Disable Cookies Globally

If you don’t need session tracking features, you can disable cookies globally by adding this to your wp-config.php:

define('WPDM_ACCEPT_COOKIE', false);

Note: This will completely disable the following features:
– Download limit tracking per visitor
– Password protection persistence
– Email lock verification sessions
– Social authentication flows
– Package unlock state memory

SOLUTION 3: Early Hook Method with Must-Use Plugin

Create a file at wp-content/plugins/wpdm-cloudflare-compat/wpdm-cloudflare-compat.php (create the wpdm-cloudflare-compat folder if it doesn’t exist):

<?php
/
 * Plugin Name: WPDM Cloudflare APO Compatibility
 * Description: Prevents WPDM session cookie on pages without downloads
 * Version: 1.0
 */

// Run before plugins_loaded to catch Session initialization early
add_action('plugins_loaded', function() {
    // Only disable if we're certain this page doesn't need WPDM sessions
    if (!is_singular('wpdmpro') &&
        !is_post_type_archive('wpdmpro') &&
        !is_admin() &&
        !(defined('DOING_AJAX') && DOING_AJAX)) {

        // Check current post for shortcodes (lightweight check)
        if (is_page()) {
            global $post;
            if ($post && !has_shortcode($post->post_content, 'wpdm')) {
                define('WPDM_ACCEPT_COOKIE', false);
            }
        }
    }
}, 0); // Priority 0 runs before WPDM initializes

SOLUTION 4: Cloudflare APO Bypass Rules

Configure Cloudflare APO bypass rules to exclude download-related pages from edge caching:

In the Cloudflare WordPress plugin settings, add these URLs to the “Default Page Cache” bypass list:

*yourdomain.com/*?wpdm*=*
*yourdomain.com/downloads/*
*yourdomain.com/wp-admin/*

Or create Cloudflare Page Rules:

Rule 1 – Bypass cache on download pages:

*yourdomain.com/downloads/*
*yourdomain.com/*?wpdm*=*
*yourdomain.com/wp-admin/*
Setting: Cache Level: Bypass

Rule 2 – Cache everything else:

*yourdomain.com/*
Settings: Cache Level: Cache Everything, Edge Cache TTL: 2 hours

RECOMMENDED APPROACH:

I recommend Solution 1 combined with Solution 4. This approach will give you:

✅ Full Cloudflare APO edge caching for the majority of your site
✅ Full WPDM functionality on download-related pages
✅ The f-edge-cache header on cacheable content
✅ No loss of download tracking or session features
✅ No impact on password protection, email locks, or download limits

The plugin has built-in support for this through the wpdm_user_accept_cookies filter and WPDM_ACCEPT_COOKIE constant, so you can maintain full functionality while still benefiting from Cloudflare APO.

Please let me know if you need further assistance implementing any of these solutions or if you have any other questions.

Thank you and regards

Hello Laura,

Hope you are well. Thank you for your purchase of the Full Access Pack! We’re glad to hear you’re enjoying the plugin. Let me address each of your questions with verified solutions:

1. Hiding Empty Social Media Icons

The social icons (Facebook, Twitter, YouTube) in email templates will still display even when the URL fields are left empty in Downloads > Templates > Email Settings. This is because the templates contain the link HTML regardless of whether the URL is set.

Solution – Override the Email Template:

To make changes that survive plugin updates, use the template override system, following this documentation, https://www.wpdownloadmanager.com/doc/template-files/

1. Create a folder named download-manager inside your active theme:
– Path: /wp-content/themes/your-theme/download-manager/
2. Create an email-templates folder inside it:
– Path: /wp-content/themes/your-theme/download-manager/email-templates/
3. Copy the email template you’re using from the plugin to your theme. For example, if using “Default” template:
– From: /wp-content/plugins/download-manager/src/__/views/email-templates/default.html
– To:/wp-content/themes/your-theme/download-manager/email-templates/default.html
4. Edit the copied file and remove the social icon sections. For default.html, find and remove lines 202-214 (the social links section).
5. Repeat for any other email templates you use (stripe.html, fabulous.html, etc.).

Your custom template will now be used instead of the plugin’s default, and updates won’t overwrite your changes.

2. Removing “Powered by Download Manager”

Yes, with your Business/Full Access Pack license, you can remove this branding. The “Powered by Download Manager” link appears in all 14+ email template files.

Solution – Override Each Template:

Using the same override method above, edit each email template file in your theme and remove the line containing the “Powered by” link (usually near the end of each template file).

For example, in default.html (line ~238), remove:
<p style="margin: 16px 0 0 0;"><a href="https://www.wpdownloadmanager.com" style="...">Powered by Download Manager</a></p>

Repeat this for all email templates you use.

Note: For File-Cart emails, the email sent also uses this wrapper template, so removing the “Powered by” link from the template will apply to File-Cart emails as well.

3. Removing “This link will expire after first use” from File-Cart Emails

This message is hardcoded in the File-Cart plugin and cannot be removed via template override (it’s built in PHP, not HTML templates).

Solution – Use a Translation Filter:

Add this to your theme’s functions.php file (this survives plugin updates):

add_filter('gettext', function($translation, $text, $domain) {
    if ($domain === 'wpdm-file-cart' && $text === 'This link will expire after first use.') {
        return ''; // Returns empty string, hiding the message
    }
    return $translation;
}, 10, 3);

Alternative – Edit Directly (Not Recommended):

You can edit /wp-content/plugins/wpdm-file-cart/src/EmailService.php around line 158-160 and comment out those lines, but this change will be lost when the plugin is updated.

Please kindly check and let me know, if it helps you

Thank you and regards

I have checked the product link. Could you share the temporary login credentials in a private reply to check the issue from your end?

Guest checkout is working correctly in our test environment.

After completing the payment, guest users are redirected to a page where they will see the Go To Guest Download Page button. When they click that button, they are taken to the Guest Download Page
From there, they can access and download their purchased files.

In addition, guest users receive an order confirmation email. You can include the Guest Download Page URL in that email so customers can easily access their downloads later.

Hello,

Thanks for opening the support ticket.

Kindly share the wp-admin credentials in a private reply, along with the related URL, so that we can take a closer look at the issue.

If you are referring to this carousel view, then yes, it is possible to achieve this using either the free version of Download Manager or the Extended Shortcodes add-on.

Regards

For that, you don’t need to do anything extra. Just create a package and add the YouTube video URL.

When users click the download button for that package(which has the youtube video URL), they will be automatically redirected to the specified YouTube video.

Hello,

You can add a YouTube video URL using the Insert URL field and display it with the Cinema (YouTube) page template. PDF thumbnail will be displayed as preview.

When users click the Download button, they will be redirected to the corresponding YouTube video.

Regards

Can you allow the specific your website URL following this documentation, https://developers.cloudflare.com/r2/buckets/cors/#add-cors-policies-from-the-dashboard? Please kindly check.

Thank you

Thanks for sharing the URL. If you receive any additional reports, please share those package URLs as well.

We sincerely apologize for the misunderstanding caused by our support staff.

Kindly paste this line in the choices field, add your terms page URL in href=””
Field type: radiobutton
I accept the <a href="your terms page url here" target="_blank">Terms & Conditions</a> of this site.
Here is the full screenshot

Let me know, how it goes.

Hello Willy Lin,

Hope you are well. The One drive add on working properly in your testing site. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards