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Hello Laura,

Hope you are well. Thank you for your purchase of the Full Access Pack! We’re glad to hear you’re enjoying the plugin. Let me address each of your questions with verified solutions:

1. Hiding Empty Social Media Icons

The social icons (Facebook, Twitter, YouTube) in email templates will still display even when the URL fields are left empty in Downloads > Templates > Email Settings. This is because the templates contain the link HTML regardless of whether the URL is set.

Solution – Override the Email Template:

To make changes that survive plugin updates, use the template override system, following this documentation, https://www.wpdownloadmanager.com/doc/template-files/

1. Create a folder named download-manager inside your active theme:
– Path: /wp-content/themes/your-theme/download-manager/
2. Create an email-templates folder inside it:
– Path: /wp-content/themes/your-theme/download-manager/email-templates/
3. Copy the email template you’re using from the plugin to your theme. For example, if using “Default” template:
– From: /wp-content/plugins/download-manager/src/__/views/email-templates/default.html
– To:/wp-content/themes/your-theme/download-manager/email-templates/default.html
4. Edit the copied file and remove the social icon sections. For default.html, find and remove lines 202-214 (the social links section).
5. Repeat for any other email templates you use (stripe.html, fabulous.html, etc.).

Your custom template will now be used instead of the plugin’s default, and updates won’t overwrite your changes.

2. Removing “Powered by Download Manager”

Yes, with your Business/Full Access Pack license, you can remove this branding. The “Powered by Download Manager” link appears in all 14+ email template files.

Solution – Override Each Template:

Using the same override method above, edit each email template file in your theme and remove the line containing the “Powered by” link (usually near the end of each template file).

For example, in default.html (line ~238), remove:
<p style="margin: 16px 0 0 0;"><a href="https://www.wpdownloadmanager.com" style="...">Powered by Download Manager</a></p>

Repeat this for all email templates you use.

Note: For File-Cart emails, the email sent also uses this wrapper template, so removing the “Powered by” link from the template will apply to File-Cart emails as well.

3. Removing “This link will expire after first use” from File-Cart Emails

This message is hardcoded in the File-Cart plugin and cannot be removed via template override (it’s built in PHP, not HTML templates).

Solution – Use a Translation Filter:

Add this to your theme’s functions.php file (this survives plugin updates):

add_filter('gettext', function($translation, $text, $domain) {
    if ($domain === 'wpdm-file-cart' && $text === 'This link will expire after first use.') {
        return ''; // Returns empty string, hiding the message
    }
    return $translation;
}, 10, 3);

Alternative – Edit Directly (Not Recommended):

You can edit /wp-content/plugins/wpdm-file-cart/src/EmailService.php around line 158-160 and comment out those lines, but this change will be lost when the plugin is updated.

Please kindly check and let me know, if it helps you

Thank you and regards

I have checked the product link. Could you share the temporary login credentials in a private reply to check the issue from your end?

Guest checkout is working correctly in our test environment.

After completing the payment, guest users are redirected to a page where they will see the Go To Guest Download Page button. When they click that button, they are taken to the Guest Download Page
From there, they can access and download their purchased files.

In addition, guest users receive an order confirmation email. You can include the Guest Download Page URL in that email so customers can easily access their downloads later.

Hello,

Thanks for opening the support ticket.

Kindly share the wp-admin credentials in a private reply, along with the related URL, so that we can take a closer look at the issue.

If you are referring to this carousel view, then yes, it is possible to achieve this using either the free version of Download Manager or the Extended Shortcodes add-on.

Regards

For that, you don’t need to do anything extra. Just create a package and add the YouTube video URL.

When users click the download button for that package(which has the youtube video URL), they will be automatically redirected to the specified YouTube video.

Hello,

You can add a YouTube video URL using the Insert URL field and display it with the Cinema (YouTube) page template. PDF thumbnail will be displayed as preview.

When users click the Download button, they will be redirected to the corresponding YouTube video.

Regards

Can you allow the specific your website URL following this documentation, https://developers.cloudflare.com/r2/buckets/cors/#add-cors-policies-from-the-dashboard? Please kindly check.

Thank you

Thanks for sharing the URL. If you receive any additional reports, please share those package URLs as well.

We sincerely apologize for the misunderstanding caused by our support staff.

Kindly paste this line in the choices field, add your terms page URL in href=””
Field type: radiobutton
I accept the <a href="your terms page url here" target="_blank">Terms & Conditions</a> of this site.
Here is the full screenshot

Let me know, how it goes.

Hello Willy Lin,

Hope you are well. The One drive add on working properly in your testing site. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Hello Christopher Roth,

Hope you are well. The refresh parameter is a cache-busting mechanism. It generates a unique value each time a download URL is created to prevent:

– Browser caching – Ensures users get a fresh download link each time
– CDN/proxy caching – Prevents intermediate servers from serving cached links
– Link caching – Forces each URL to be treated as unique

The value is generated using uniqid() . time() which creates a timestamp-based unique identifier like 69c2eab48d0841774381748.

Solution to Remove the “refresh” Parameter

Add this to your active theme’s functions.php:

// Remove refresh parameter from download URLs

  add_filter('wpdm_download_link', function($html, $params) {
      $html = preg_replace('/&refresh=[^&"\']*/i', '', $html);
      $html = preg_replace('/\?refresh=[^&"\']*&/', '?', $html);                                                                                        
      $html = preg_replace('/\?refresh=[^&"\']*/i', '?', $html);
      $html = str_replace(['?&', '&?'], '?', $html);                                                                                                    
      return $html;
  }, 10, 2);

Please kindly check and let me know if it works for you.

Thank you and regards