- This topic has 37 replies, 3 voices, and was last updated 1 week, 4 days ago by
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Hi there!
One of our customers wanted to integrate OneDrive with their current Download Manager plugin installation. They have been using Download Manager for a couple of years, and we followed the guide step by step. However, we are reaching out for your help because we are getting stuck.
It seems everything is working fine, but only when the user who uploaded the file is connected. If a non-logged-in user tries to download a file, we get this message: “OneDrive is not connected.”
We have not been able to figure out a solution yet.
This is frustrating because we connected the OneDrive account and we are able to select the file to be downloaded. But if a different user tries to download it, they cannot.
Thanks in advance. Let us know if we need to send anything else.
Hello Willy Lin,
Hope you are well. The One drive add on working properly in your testing site. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
It has been in private reply, but accessing the URL shows a critical error. Please kindly check.
Thank you
I have logged in but can’t able to access admin, please kindly check which role you have added for this credentials, please kindly check.
Thank you
Now visting wp admin page, giving Sorry, you are not allowed to access this page. message, please kindly check.
Thank you
Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and regards
The issue appearing when you are disconnecting OneDrive Account from here, https://wordpress-320890-6304593.cloudwaysapps.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-settings&tab=wpdm-onedrive, please kindly connect here always the account to Onedrive. Please kindly check.
Thank you
Please kindly connect and check from incognito mode again. I hope it should work for you.
Thank you
We see the exact same error.
We are testing with this one: https://wordpress-320890-6304593.cloudwaysapps.com/wp-admin/post.php?post=1271&action=edit
It is not connected yet, https://wordpress-320890-6304593.cloudwaysapps.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-settings&tab=wpdm-onedrive, please kindly check.
Thank you
When I visit that URL. It says it is connected. I guess, that is the cause of the issue.
The reason why we contacted you. Somehow it is not saving the onedrive connection to the folder for everyone.
Please check your credentials and connect again. I hope thus this works properly for you. Please kindly check.
Thank you
Exact same error again: “OneDrive is not connected”, when it is, indeed.
Have you applied any modifications?
Please help!
It is still not connected here, https://wordpress-320890-6304593.cloudwaysapps.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-settings&tab=wpdm-onedrive, please kindly check.
Thank you
Hi there!
Again, it appears as connected for us. See the screenshot attached:
What else can we do?
Thanks.
If it is connected, the file download should work without login if you do not restrict downloading another way. You can try attaching a OneDrive file, then try to download it from browser incognito mode. Please kindly check.
Thank you
We did. It does not work. Even connected, when we try to download we get “OneDrive is not connected” error.
This is what we are trying to explain since the very beginning.
We would need your assistance to review why this happens and solve it.
If connection is available and showing Connected message, it should work, it is working on our testing site. Please kindly share your file/package URL where you have attached the file for downloading. Please kindly check.
Thank you
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