- This topic has 37 replies, 3 voices, and was last updated 1 week, 4 days ago by
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The feature is working both on our Free and Pro version of our WPDM plugin. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. If you permit me also I can check that.
Thank you
While checking issue showing File Not found message for your attached one drive files, can you please again connect from here, https://wordpress-320890-6304593.cloudwaysapps.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-settings&tab=wpdm-onedrive, also check if the files are available in your one drive storage or not. Please kindly check.
Thank you and regards
Hi there!
Yes, they are! Indeed, I reconnected everything. Please check again.
https://wordpress-320890-6304593.cloudwaysapps.com/wp-admin/post.php?post=1271&action=edit
Or connect another OneDrive account and try yourself with a dummy file.
Regards,
Does this file/Package downloading from your side where logged in, it is showing, Unable to get download URL , does it working while you are logged-in? Please kindly check and let me know.
Thank you and regards
Hi there!
Download works only if you are logged with the same user that uploads the file.
If you log with a different one (what’s intended) it does not work. It always shows the “OneDrive not connected” error.
We still need assistance. We do not understand the reason of the issue. Everything follows the official integration guide.
It is working properly on our testing site. I think it can be issue with your server settings too, can you please let me know if it is your subdomain or you are using any speacial hosting provider. Please kindly check and let me know
Thank you and regards
Hi there!
May you please provide a link in order to check it?
What should be the issue? after disabling all the plugins, it should work but it does not. Please, help! We need to make it work.
We are not using any special hosting provider. This host in a VPS like any other site we operate.
We are checking the issue. I have already again forwarded it to our related team authority regarding the issue.
Thank you and kind regards
I have information from our team that, please kindly setup the Error log monitor plugin, so that we could check the logs from the dashboard If possible also the please give access of plugin code editor. Please kindly check.
Thank you
Hi there!
We granted you with admin privileges. Please, go ahead and try whatever necessary to find the bug. It will be quicker and reduce the back and forth I think.
Please, help us here. This is urgent.
I have already forwarded your concern to our related team regarding the issue.
Thank you and kind regards
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