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In reply to: help
Hi,
Thank you for the credentials. Also, you forgot to share yoursite/adminlogin URL too.
Allow Access works based on user role not on an email.
However, We have released the latest version6.0.6of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
Thank youIn reply to: Uncaught ReferenceError: wpdm_asset is not defined
Hello,
I can not update Download Manager and its Add-ons on the live site because something always brakes. So I only have this problem on the local installation.
I can send you the live URL to page where the JS-error occurs for me locally if that is any help?
In reply to: Uncaught ReferenceError: wpdm_asset is not defined
Hello,
Sorry for the inconvenience.
We are going to release the Directory Add-On update ASAP. Please update it sometime later which will fix the above-mentioned issue.
If still, the problem exists then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
With RegardsIn reply to: Category Short-code
Hello @sclarkefleetmaxx,
Hope you are well. And sorry for the inconvenience. We have released the latest version6.0.6of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, give your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank youIn reply to: A few questions for the pro package
Hello @thehawkman,
Hope you are well.
For #1, please check option from Insert URL option as I attached image,
For #2, For creating an account and setting pages, can you please check these options as I image attached,
and you can also check,
Admin Menu Downloads Settings Frontendfor restricting role-based upload, please also check the doc here,https://www.wpdownloadmanager.com/doc/short-codes/wpdm_frontend-front-end-uploader-ui/
For #3, if you are trying to give role-based commission to the site users of their sales amount, From premium package add-on, and you can check the payout settings here,
For #4, And for
You are not allowedissue, can you please check theAllow Accessoption from the frontend uploaderI hope these may help you, please let me know if you have other queries
Thank you and regards
In reply to: help
Hello @nydunes,
Hope you are well.
According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
You can restrict download by editing a package and setting Allow Access located under Package Settings section like this.
I hope it will work fine then. If it doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank youIn reply to: Download Category Pages not displaying after update
Hello @tgerardot,
Sorry for the missing. For tags related issues, can you please use this add-on, and please let me know after check
https://www.dropbox.com/s/olxlius9wpy0rh4/wpdm-tag-importer.zip?dl=1
and if the problem persists, please also share your related URL
thank you
In reply to: Download Manager Rest Api – tags is empty
In reply to: WPDM Archive Page not working after upgrade to 6.05
Hello,
Hope you are well.
Since you are using the latest version of the WPDM Directory Add-on. So, please use the updated shortcode from the below link. Hopefully, your problem will be solved.
https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/
Also, your admin URL is not working. Please check this.
Thank youIn reply to: Zero file size shown in 6.0.3
So it works with one way of adding files, but not the other. That’s still 50% not working. I created a patch that seems to work for me with http attachments. Could you check it out and consider adding to the plugin?
Index: src/Package/FileList.php IDEA additional info: Subsystem: com.intellij.openapi.diff.impl.patch.CharsetEP <+>UTF-8 =================================================================== diff --git a/src/Package/FileList.php b/src/Package/FileList.php --- a/src/Package/FileList.php +++ b/src/Package/FileList.php (date 1627659974653) @@ -222,7 +222,8 @@ $classes = array('1' ► 'col-md-12', '2' ► 'col-md-6', '3' ► 'col-md-4', '4' ► 'col-md-3', '6' ► 'col-md-2'); $class = isset($classes[$cols]) ? $classes[$cols] : 'col-md-4'; - foreach ($allfiles as $fileID ► $sfile) { + foreach ($allfiles as $fileID ► $sfile1) { + $sfile = wpdm_is_url($sfile1) ? get_attached_file($fileID) : $sfile1; // for files added as https get file from the FID $fhtml .= "<div class='{$class} col-sm-6 col-xs-6'><div class='panel panel-default card mb-4'>"; $ind = $fileID; //\WPDM_Crypt::Encrypt($sfile);In reply to: Datatable shows no items
In reply to: Package size stays empty…
Hello @noomia,
Sorry for the inconvenience.
FYI, if you add a file through the WordPress media library or even if a file is added from any remote location as a URL then the file size will not be calculated automatically.
If, still the problem exists then please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Thank youIn reply to: Help needed WPDM upgrade download errors
Hello @b-maria,
In order to use the latest version, you have to renew/purchase theWPDM – Archive Page Version 4.1.6add-on. The rest of the plugins are free.
You, don’t have to copy the files into the server. Just install the plugins throw the WordPress plugin installation area by following this and then replace old versions with the new/downloaded versions.
Also, since it’s a live website so are you giving me permission to install these plugins?
However, please share the related page/file/package URL with us where the issue exists.
Thank youHello again!
About Problem #2, It is working file.. Thank you.But about Problem #4 : Would you please explain how do you added the icon to the page? I note that you have created a new template.
We add the icon by a link “icon tab” that contains many icons.
What do you mean “icon is not rendering properly because you have attached a link URL”?!!Note: We use a new template. It’s name “pierre1”.
The file that you create working file
https://www.qenshrin.com/ebooks/wpdm-test
But not the others
Exemple:
https://www.qenshrin.com/ebooks/test2Thank you
In reply to: Help needed WPDM upgrade download errors
Hi @b-maria,
You can use your own email address or minehumayon@w3eden.comtoo. Also, just WordPress admin access and URL is enough.
However, I am giving you below the add-on links. Please download and install them.WPDM – Archive Page Version
4.1.6
https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchasesWPDM – Dropbox Explorer Version
1.5.0
https://www.wpdownloadmanager.com/download/dropbox-explorer/WPDM – Extended Short-codes Version
2.9.0
https://www.wpdownloadmanager.com/download/wpdm-extended-short-codes/WPDM – Google Drive Version
1.5.1
https://www.wpdownloadmanager.com/download/google-drive-explorer/WPDM – TinyMce Button Version
2.9.0
https://www.wpdownloadmanager.com/download/advanced-tinymce-button/Thanks
In reply to: Help needed WPDM upgrade download errors
Hello,
Hope you are well. And sorry for the inconvenience. We have released the latest version3.2.12of the WPDM plugin and add-ons. According to the latest update of WPDM, you also need to update the other add-ons as well. Please update them, or you can download the latest version add-ons from here.
I hope it will work fine then. If it doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank youIn reply to: Zero file size shown in 6.0.3
Hi @hughworm,
I have made your last post private based on your request.
As I have said before you have added file as URL/from media library that’s why file size is not getting calculated. Have a look at this.
I have created a new package here and added file by usingDrop Files Heresection and it’s working fine like this.
Hope you understand now.
With RegardsIn reply to: critical error after updating to the latest version
Hello @pnovsyd,
Hope you are well. And sorry for the inconvenience. We have released the latest version6.0.5of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank youIn reply to: Script for view category, subcategory and files
Hi, i’ve set like your example but i don’t view subcategories
I think i’ve got to add something here where i get the title?
$html .= '<li><a href="' . wp_get_attachment_url( get_post_meta( get_the_ID(), 'documento_allegato', true ) ) . '" target="_blank">' . get_the_title() . '</a></li>';In reply to: WPDB Mirror Links Error
Hi @dl4smm,
Hope you are well. And sorry for the inconvenience. We have released the latest version6.0.4of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. please update them, or you can download them from here.
I hope it will work fine then. if it doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank youIn reply to: Problem with Inaccurate Download Stats
Hello @acn,
Hope you are well. And sorry for the inconvenience. We have released the latest version6.0.4of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. please update them, or you can download them from here.
I hope it will work fine then. if it doesn’t work, please, give your mem account/login details in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank youIn reply to: download counter vs internet download manager
Hope you are well. And sorry for the inconvenience.
In our test environment files are getting downloaded and count functionality is counting properly while using IDM.
We have released the latest version6.0.4of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons especiallyDownload Limitas well which is right now version2.6.1. please update them, or you can download them from here.
I hope it will work fine then. if it doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank youIn reply to: Elementor Full Width Post Template Error
Hi @apollosat,
Hope you are well. And sorry for the inconvenience. We have released the latest version6.0.4of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update theWPDM Page Templatesadd-ons as well which is right now version1.1.0. Please update them, or you can download the latest WPDM Pro version from here.
I hope it will work fine then. if it doesn’t work, please, give your temporary wp-admin login details and site URL in a private reply for checking the issue.
Thank youIn reply to: Plugin Updating Issues
Hi @aloette1978,
Hope you are well. We have released the latest version6.0.4of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. please update them, or you can download them from here.
I hope it will work fine then.
If not, then please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank youIn reply to: Download Limit bug?
Hello @stock-jan-photo,
Sorry for the misunderstanding since you have posted your topic in the Pro support forum. You don’t need the Pro version.
Also, According to the latest update of WPDM, you also need to update the other add-ons as well. So, please update your Download Limit add-on to version2.6.1or you can download the latest version from here.
If still the problem exists then provide us with your admin login credentials and site URL with us in a private reply.
Thank you
