Tahasin

Advanced custom field update is available now.

Hello,

Please provide the URL of the page where the packages are placed; normally, each package should execute only one query to check the download count.

Hello,

I hope you are doing well and thanks for reaching out.

In the latest update, there’s no dedicated register button; instead, after completing the registration form and payment details, a ‘subscribe for free or something similar’ button will appear, redirecting the user to the dashboard. I’ve tested this on your site, and it works well.

As for user roles, the previous free role will automatically be removed once it expires.

Regards

Thanks for sharing the credentials, we are checking the issue. I appreciate your patience.

Hello,

I hope this message finds you well and thanks for reaching out.

Could you please share wp-login credentials in private reply to check the issue thoroughly?

Regards

Hello, Paul

I hope you are doing well, and thanks for reaching out.

Could you let me know whether you’re using reCAPTCHA V2 or V3, and ensure that the reCAPTCHA settings are reviewed?

Please check and let me know.

Regards

A new update is now available, introducing a message check interval, and we are exploring the addition of a feature to select multiple roles, which will be included in a future update if feasible.

Regards

Update: PDF file must be stored locally to generate its preview; PDF preview will not work with a remote URL.

Thanks for your understanding.

Regards

The issue has already been resolved.

Hello, Leonhard

I hope this message finds you well and thanks for reaching out.

I will forward your message to our development team and update you if any new information emerges.

Regards

Glad to hear that, the problem has been resolved.

Hello, Michael

I hope this message finds you well, and thanks for reaching out.

To disable auto-renewal, please send an order note to the site admin from this https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases.

Regards

I have added the shortcode [wpdm_login_form] to your Login page. Please disable the maintenance mode and check if it’s working as expected.

Feel free to let me know how it goes!

Hello, Max

I hope this message finds you well, and thanks for reaching out.

To check the issue, could you please share wp-login credentials and related URL of the package in a private message?

Regards

Glad to hear that it’s working. If you need any further assistance, please feel free to open a new topic.

And if you have a moment and found my help valuable, I’d greatly appreciate a 5-star review: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot.

Thank you/

Since you’re using the free version of Download Manager, please note that the option to create or edit templates is only available in the pro version.

Hello, Rika

I hope you are doing well, and thanks for reaching out.

Kindly share the login credentials in a private reply to check the issue.

Regards

Yes, the note at the bottom.

I will pass this information to our dev team and inform you if any update becomes available.

Thank you.

Hello, Nathan

I hope you are doing well and thanks for reaching out.

To disable auto-renewal, please send an order note from this page.

Regards

Currently, PDF previews are not available for remote URLs. To preview a PDF, please upload the file directly from your server or your device.

I will forward your request to our development team to see if it’s possible to include a customizable date format in the upcoming update.

Regards