Tahasin

Hello, @carlos

Please open a new ticket describing the issue, we will assist you there.

Thanks for your understanding.

Regards

You will receive an update here

The license is active now, please check.

Hello,

I hope this message finds you well and sorry for the inconvenience.

kindly use this hook add_filter("wpdm_is_valid_mime_type", '__return_true'); in your theme’s function.php file. This should fix the issue.
Please check and let me know.

Regards

If it is really related to the new update issue then it will be fixed using this code add_filter("wpdm_is_valid_mime_type", '__return_true'); in function.php file.

If the code is not working for you then we have to check it from your end.

Thanks for your understanding.

Kindly give it another try—renewal should be working now.

Currently, this feature is not available. However, you can easily export user data using any user export plugin.

Are you referring to export the users information(registered information)? Like username, email,phone , zip code etc…

Hello,

Yes, you can download the data of Download History as a csv. You can also filter it for individual users and download the filtered data as well.

Please check the screenshot.

Regards

I’ve already forwarded the issue to the appropriate team. I’ll keep you informed here as soon as there are any updates.

Thanks for staying tuned.

When you upload a file using ‘Drop Files Here / Insert URL‘ and then click the Update button, the files disappear — is that correct?

Kindly share the wp-login credentials in a private reply to check the issue thoroughly.

Regards

Hello,

I hope this message finds you well. I’m truly sorry for the inconvenience this may have caused.

Please rest assured that we’re actively looking into the issue and working to resolve it as quickly as possible. I’ll keep you updated here.
Thank you so much for your patience and understanding.

Regards

Hello @Rudi,

We are truly sorry for the inconvenience and frustration this issue has caused you. Please accept our sincerest apologies.

I’ve already forwarded the matter to the appropriate team, and they are working on resolving it as quickly as possible.

Thank you so much for your patience and understanding.

Regards

Hello,

Thanks for reaching out.

Kindly share wp-login credentials in a private reply to check the issue thoroughly.

Regards

For now, the shortcode is the best option available.

You want to display that featured image in the dashboard or somewhere else?

Hello, @Ben

Please open a new support ticket describing the issue, there we will assist you to solve the issue.

Thanks for your understanding.

Regards

You’re looking to display an image based on the user’s membership role—so that different membership roles would see different images. Is that correct?

Hello, Gabriele

I hope this message finds you well and thanks for reaching out.

You can set access level for specific category from Downloads > Categories > Access. Here is a screenshot of category access for different user roles.
If you want to set access for specific roles or custom roles you can do it using our Pro Membership add-on

Please check and let me know.

Regards