Tahasin

We have checked it from our end and we didn’t encounter such issue in our testing environment. However, we are continuing to investigate the root cause. I’ll be sure to keep you updated here as soon as we have any new information.

I appreciate your patience.

Regards

At this moment what you can do is using this shortcode you can display your desired image according to the membership level.

[wpmembership plans=”A”]your image link here[/wpmembership] -> only the image will visible to membership role A
[wpmembership plans=”B”]your image link here[/wpmembership] -> only the image will visible to membership role B.

Kindly check and let me know.

Regards

Are you using the latest version of Download Manager? If yes, kindly use this hook add_filter("wpdm_is_valid_mime_type", '__return_true'); in your theme’s function.php file and let me know if the problem persists.

Regards

Hello, Marco

Thanks for reaching out.

It may require some customization to fully meet your requirements. You are welcome to request our customization service by submitting a request through this page.

Regards

Hello,

I hope this message finds you well. I’m glad to hear that you have successfully identified the issue.
If you have any further questions or require additional assistance, please do not hesitate to reach out.

Regards

Hello, Mike

Thank you for bringing this issue to our attention.

We are currently investigating the syntax error in PackageController.php on line 1098 and will provide you with an update as soon as possible. We appreciate your patience and understanding.

Regards

You will receive a prompt response there.

Hello, Bianca

Thanks for reaching out.

Kindly send an order note from this page:https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Regards

Hello, @Graham

Please open a new ticket and we will assist you there.

Thanks for your understanding.

Thanks for sharing the information, we’re investigating to identify the cause.

Could you kindly confirm whether you’ve received a double payment for both invoices, or just a single payment?

Kindly try uploading the files and let me know if the problem persists.

You can use our advanced Custom Fields Add-on to add the old package link as a custom field in the new package settings. This custom field tag can then be easily inserted into your download page template.

If you’d like, I’d be happy to create a quick demo video to show you how it works!

Hello,

I hope this message finds you well and thanks for reaching out.

If you’d like to link two packages together, you can do so using a page template. Simply create a template for the new package’s download page and include a link to the previous package within it. This way, when users visit the download page for the new package, they’ll also have the opportunity to discover and explore the older one.

Please check and let me know.

Regards

Hello, @Simon

I hope this message finds you well and thanks for reaching out.

We’re currently looking into the issue and will provide you with an update shortly.
Thank you for your patience!

Regards

Hello, @Graham

Please open a new ticket describing the issue, and we will do our best to resolve the problem if it’s related to Download Manager.

Regards

Hello, @Anthony

Kindly try updating the plugin to the latest version and let me know if the problem still persists.

Please check and let me know.

Regards

Hello,

I hope you are doing well and thanks for reaching out.

Kindly share wp-login credentials in a private reply to check the issue.

Regards

Hello, daniel

I hope this message finds you well and thanks for reaching out.

Are you referring to image preview or a game clip as a preview? You can also check ready to use template from here

Please check and let me know.

Regards