Tahasin

Welcome. 🤗

If you found my assistance helpful, I’d be truly grateful if you could leave a 5-star review [here].
Thank you so much!

You’re very welcome. 🤗

If you found my assistance helpful, I’d be truly grateful if you could leave a 5-star review [here].
Thank you so much!

Hello,

Thank you for reaching out!

The download buttons are indeed there, but they’re not visible because the font color is currently set to white. You can update the background color by going to Settings > User Interface > Colors. Once adjusted, the buttons should appear as expected.

screenshot

Please check and let me know.

Regards

The upcoming update will include stats feature for the File Cart add-on.

Hello,

You can try using WordPress’s default import/export tool. It will export all the downloads in XML format, and you can easily import them without any reformatting.
Export screenshot
Import screenshot

Somehow, the ticket was marked as spam, which caused a delay in our response. Thank you for your understanding.

Regards

Please check if the Membership option is enabled.
You can find this setting by going to: Settings > General > Membership in your WordPress dashboard.
Make sure the “Anyone can register” checkbox is checked.

Here’s a screenshot to assist you

Hello, Frank

I hope this message finds you well and thanks for reaching out.

To set up user login and registration:
1. Create two separate pages — one for Login and another for Registration.
2. Add the following shortcodes to the respective pages:
[wpdm_login_form] for the login page
[wpdm_reg_form] for the registration page
3.Once the pages are created, go to Downloads > Settings > Frontend Access and assign the pages accordingly.

Here’s a screenshot for reference.

Please check and let me know if you need further assistance.
Regards

Hello,

Thanks for reaching out. Are you experiencing any issues with WordPress 6.8 and the Download Manager plugin? Please provide a bit more detail so we can better understand the situation and assist you accordingly. As far as we’ve tested, Download Manager is working fine with version 6.8.

Regards

I’ve shared your message with our development team. If any updates become available regarding the issue, I’ll be sure to keep you informed here.

Thank you for your patience.

Hello,

Thanks for reaching out. We are checking the issue and give you an update shortly.

Regards

You can edit the email templates from Downloads > Templates > Email Template. Here is a screenshot for your assistance.

They are coming from the Premium Packages add-on,you can translate them using loco translate.

Hello, Marco

I hope you are doing well and thanks for reaching out.

I am unable to access the link you have shared as it’s appearing that the page doesn’t exist. Kindly share screenshots using this tool:LightShot

You can also share related URLs and wp-login credentials in a private reply to check it from your end.

Regards

Glad to hear that you’ve identified the issue and that the file upload is working fine now.
If you have any further queries, feel free to open a new ticket.

I am marking this ticket as resolved.

Regards

You can use a staging site (if available) to safely test by deactivating plugins one by one. Disabling plugins on a staging site will not affect your live site.

There could be a couple of reasons behind the CSS issue:

– Website/Plugin Cache – Please try clearing your website or plugin cache, as cached styles might be causing the issue.

– Plugin Conflict – There may be a conflict preventing the WPDM CSS from loading properly. To check, try deactivating all plugins except Download Manager and see if the issue is resolved.

Please give this a try and let me know how it goes!

Regards

Okay, I am checking why the USer Interface CSS is not working. I appreciate your patience.

Is everything working fine on your end?

Could you kindly share the wp-login credentials in a private reply so we can check the issue? Also, I can’t see any screenshots here.

Could you kindly share the relevant URLs and wp-login credentials in a private reply so we can check the issue? Also, could you confirm whether the license renewal was successful?

Hello, Andy

Thanks for reaching out.

Could you please explain a bit more about the problems you are encountering? It will help us address those issues more effectively.

Regards

I understand your concern about sharing credentials, and we respect that. The reason we asked is because the upload process is working fine on our end, so there might be an issue specific to your setup that’s causing the failure. Having access would make it easier for us to identify and resolve the problem.

In the meantime, could you please let us know which version of the download manager you’re using? You can also try disabling all plugins and switching to a default theme to check for any potential conflicts.

Please check and let me know.

Regards