Tahasin

Hello, Omar

Thanks for reaching out.
Please send an order note from this page:https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Regards

Hello @Etah

I hope this message finds you well and thanks for reaching out.

Automated Bots or Scripts might be the reason behind it.Some bots crawl the internet and download files for data collection, analysis, or malicious purposes (e.g., trying to find vulnerabilities).

To help prevent automated bots from downloading your files, you can implement a reCAPTCHA lock. This adds an extra layer of verification to ensure that only real users can access the downloads.

Regards

You can download older versions from here

Hello, @Tom

If you have apply the mentioned code in your themes functions.php file, the problem should resolve.

Feel free to ask here, if you have any further queries.

Thanks for your understanding

Regards

Kindly update the plugin to v6.7.6 and let me know if the issue persists.

Regards

We’ve resolved the issue. Please update to version 6.7.6, and let me know if you experience any further problems.
I appreciate your patience.

Regards

I have forwarded the issue to our dev team. I will give you an update shortly.

Regards

Kindly check if this setting is currently enabled. If it is, please try disabling it and let me know the outcome.
Additionally, I’m unable to access your site — it seems the credentials may have expired.

Unfortunately, there is no option available to roll back to version 6.7.3.

We’ll make sure you don’t encounter the same issue next time. I’m glad to hear you were able to renew the license!

If you found my assistance helpful, I’d be truly grateful if you could leave a 5-star review [here].

Thank you so much!🤗

Please share the login credentials in a private reply

Hello, @Julián

It looks like you’re currently using an older version of Download Manager (5.6.7), which may be causing the issue you’re experiencing. I recommend updating to the latest version (6.7.5) and checking if the problem persists.

If the problem remains after updating to the latest version, then share the wp-login credentials in a private reply to check the issue.

Please let me know how it goes!

Regards

The issue has been resolved—please check on your end when you get a chance.
Thank you for your patience, and I sincerely apologize for any frustration this may have caused.

If there’s anything else I can help with, please don’t hesitate to reach out.

Regards

Thanks for sharing the information, we are checking the issue and will give you an update shortly.

Regards

Hello, @Julián

Please open a new support ticket describing the issue. We will assist you there.

Thank you

Hello,

I hope this message finds you well and thanks for reaching out.

Kindly share the related URL and temporary login credentials in a private reply so we can thoroughly investigate the issue.
Additionally, please let us know which version of Download Manager you are currently using.

Regards

Are you still there? I just wanted to ask if you had a chance to review my previous reply.

We will be releasing a new update later today. I appreciate your patience.

Please share the screen record