Tahasin

Hello,

I hope you are doing well and thanks for reaching out.

kindly use this hook add_filter("wpdm_is_valid_mime_type", '__return_true'); in your theme’s function.php file. This should fix the issue.
Please check and let me know.

Regards

Thanks for sharing the screenshot, we are checking the issue. Thanks for your patience.

Hello, @Gina

I hope this message finds you well and thanks for reaching out.

Unfortunately, we don’t provide support via email. Could you please share a screenshot of the error you are encountering while updating your card information?

You can use this tool to share the screenshot.

Please check and let me know.

Regards

Hello, @Paul

I hope you are doing well and thanks for reaching out.

WPDM – Form Lock plugin supports the following WordPress Form Builder / Contact Form Plugins:
Live Forms
Contact Form 7
Gravity Forms
Formidable Form
WPForms
Everest Forms
Forminator Form

Have you updated the plugin to the latest version? We haven’t encountered this issue in the latest release. Please update and let me know if the problem persists.

We have canceled the auto-renewal for that order ID.
Regards

Yes, you can avail our customization service by submitting a request through this page

Hello,

I hope you are doing well and thanks for reaching out.

The Download Manager add-on is 100% secure — there’s absolutely no compromise when it comes to protecting your files. We offer an extensive range of lock features for downloadable content, more than any other plugin on the market. Additionally, we provide a dedicated add-on for advanced access control, giving you complete flexibility over who can download your files.

Kindly pay a visit here for more information: https://www.wpdownloadmanager.com/protect-your-digital-downloads/
Lock options: https://prnt.sc/dyOp3tPjfvl2

If you have further queries, feel free to ask.
Regards

We are currently unable to access the site. Could you please try reapplying the license and let us know if this resolves the issue?

Hello, @Cheryl

I hope this message finds you well and thanks for reaching out.

We are checking the issue and will give you an update shortly.

Regards

Welcome

Welcome

As I have mentioned earlier, please send an order order note from this page

Regards

We have identified the issue and will give you an update shortly. Thanks for your patience.

Regards

We have identified the issue, it will be fixed in the next update.

Thank you.

Users will not be allowed to register with a duplicate email address. Instead, a validation message, such as “Invalid email,” should appear beneath the email input field to inform them immediately.

Hello,

I hope you’re doing well.

Currently, we only check for duplicate emails; if a duplicate is found, the user is redirected. I will discuss the possibility of adding a duplicate username check with our development team and let you know the outcome.

I’ll provide you with an update as soon as it’s available.

Regards

I’m glad to hear that, and I truly appreciate your patience.

Have a good day!! 🤗

Hello,

I hope you are doing well.

We understand your concerns, but without being able to review the issue directly, it’s not possible for us to determine whether the problem lies with our add-ons or something else on your site. The File Cart add-on is fully functional on our end, and we haven’t received similar reports from other users currently using it.

To identify the root cause, we need access to check the issue from your end. Without this, it will be difficult for us to verify the problem or determine if it’s eligible for a refund.

For further queries, please send an order note from this page and we will ensure auto-renewal is turned off for your order.

Thanks for your understanding.

We did not receive any order note with these orders.
Additionally, the order has not been renewed yet—its renewal date for WPDM6638A6B677C64 is May 6, 2025, at 09:49 AM.

You will receive a prompt response there.

We will cancel the auto renewal for these order ids: WPDM6638A6B677C64 WPDM6140E20016DF7 WPDM6638A6B677C64

For refund related issues, please send an order note

I’m glad to hear that, and I truly appreciate your patience.

Have a good day!! 🤗