Hello, Kate
I hope this message finds you well. I am writing to sincerely apologize for the disruption in our services over the past couple of days. Unfortunately, we have experienced an unexpected technical issue due to a fire incident that broke out in our data center. This incident has caused a collapse of the internet connection country-wide, and as a result, we are currently not fully operational.
We will reach out to you as soon as the problem is resolved and ensure that your concerns are addressed promptly.
Thank you for your patience and understanding during this challenging time.
Regards
.
