Tahasin

Now it’s working fine. Kindly check

I can see 2 errors in the console area; here is the screenshot. Kindly fix the issue.

In the meantime, we are checking if anything is wrong from our side.
Thanks for your patience.

Hello, Elodie CEMOI

I hope this message finds you well, and sorry for the inconvenience.

Could you please share your WP-login credentials in a private reply to check the issue thoroughly?

Regards

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here

Thank you 🤗

It’s working fine from my end, here you can see the screencast

Clear your browser cache. Sometimes, outdated cache files can cause this kind of issues.

Kindly check and let me know.

Regards

Hello, Peelle Door

I hope this message finds you in a good health and thanks for contacting us.

Could you please send an order note describing your issue along with Order ID from this page by following this

Regards

Glad to hear that your problem has been resolved. 🤗

If you find our assistance valuable, we would greatly appreciate your support with a 5-star review here

Thank you

Due to some technical issue our mail is not operational right now.
Could you please send an order note from this page by following this

Regards

You can set who can access files from your package settings by using the Allow Access option, here is the screenshot. For example if you set it for Subscribers only, then the no one except the subscribers can access the files using the shared link.

Thanks for your understanding.

Could you please send an order note from this page by following this

Kindly share your WP-login credential in a private reply to check the issue.

Regards

Spare us some time, we are checking what went wrong.
Thanks for your patience.

Are you referring to this issue, check the screenshot
If not, could you please share a screencast using loom or screenshot using LightShot, it will help us to understand the issue properly.

Kindly check and let me know.

Regards

If you find our assistance valuable, we would greatly appreciate your support with a 5-star review here

Regards

Within this month you will get the update.

I have already mentioned the steps for protecting your files from non-logged-in users.

Regarding the link you provided is inaccessible to non-logged-in users such as myself. As a result, your file is now protected from unauthorized access. Kindly check

If non-logged-in users still access the file, then share your WP-login credential in a private reply to check the issue thoroughly.

Regards

Kindly share your WP-login credential in a private reply to solve the issue.

Regards

Hello, mrcbt

I hope this message finds you in good health and thanks for contacting us.

You can use this Add-on to set newly created link template as default link template for all the packages.

WPDM Default Values

Regards

Hello, T C

I hope this message finds you well and thanks for contacting us.

For blocking access of a particular file from non-logged in users, kinldy change this settings to Hide Everything from
Downloads > Settings > General , here is the screenshot

Let me know if this solves the issue.

Regards

Information has come to light that this issue will be fixed in the next update. Thanks for your patience

Hello, z zozopelli

I hope this message finds you in good health and sorry for the inconvenience.

Kindly share related URL regarding this issue in a private reply.

Regards

Hello, Ted

I hope this message finds you well and thanks for contacting us.

You can share screenshots using LightShot or screencast using loom

Could you please share a screenshot of the issue you are talking about, This would greatly enhance our ability to address the issue promptly.

Regards

If you are using the Default Page Template, then go to /wp-content/plugins/download-manager/src/Package/views/page-templates/page-template-default.php and change Download to Downloads or what you want to use as per your requirement.

On line 16 you will find Download, you have to convert it to Downloads

<li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:download_count]">
Downloads
<span class="badge">6973</span>
</li>

I hope this will help you to translate the Download Count.

Regards