Tahasin

Kindly test it from a different device

Your packages/data will remain the same.

Hello, Lee

I hope this message finds you well.

please follow these steps for updating the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.

Regards

iPhone 6 and 12 have been used for testing your issue. No, it’s not like that, audio preview worked fine on both devices.
Try different browsers like Firefox, Brave, Google Chrome or you can test it from a different device.

I can’t see any Test secret key and Test publishable key, here is the screenshot. Have you removed them or didn’t placed them yet.

If you haven’t placed them , kindly do so and let me know if the problem persists.

Regards

kindly share your WP-admin login credentials in a private reply to check the issue thoroughly.

Hello, Jeremy Podger

I hope this message finds you well and sorry for the inconvenience.

First of all make sure that you are using the updated version of the plugin.

– Log in to your Stripe Dashboard.
– Ensure that the webhook endpoint URL matches the URL in your WordPress settings.
– If not, update the webhook endpoint URL to match your current site URL.

Regards

Hello, Barry Davis

I hope this message finds you well. I want to sincerely apologize for any inconvenience caused by the delay in our service delivery.
We understand the importance of your request and want to assure you that we are actively working on resolving the issue.

Our support team is experiencing a higher volume of tickets, which has inadvertently led to delays.

Kindly spare us some time and you will be updated shortly in the previous ticket.

Regards

On Android, the media player displays the full duration of an MP3 file during playback but in IOS it is not, maybe it’s because IOS is designed to display only the time elapsed rather than the total duration during playback.

I have also tested the audio you recommended and they ran smoothly, here is the screenshots

Kindly share wp-login credentials in a private reply to check the issue thoroughly.

Invalid Login Credentials, here is the screenshot

Kindly check

Previously, the option was labeled as “Open in browser.” In order to enhance the user download experience, I have made a thoughtful adjustment, it is now in “Open in new window” mode, here is the screenshot

Kindly share your wp-login credential in a private reply to check the issue thoroughly.

Welcome 🤗

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here

Hello, Lee Cloete

I hope you are doing well and thanks for contacting us.

– You can keep them both installed(not recommended) but activate either one
– Yes, it will work with PHP 7.4, we always recommend to use the updated version

If you have further queries, please feel free to reach out.

Regards

Hello, AGRA Communications

I hope you are doing well.

Kindly mail your order ID along with a description of the issue to support@wpdownloadmanager.com or send an order note from this page by following this

Regards

I have checked multiple audio files from both android and IOS, each file seamlessly played for over 3 minutes without any issues, here is the screenshots.

Mobile download is also working fine now, I have changed the settings for download.

I have noticed a renew license key message in plugin section also Update Database for WordPress Download Manager, kindly check

Hello, Deutscher Hebammenverband

I hope you are doing well and sorry for the inconvenience.

You can control who can download files by assigning the roles from here.

Let me know if the problem persists.

Regards

Update the WordPress Download Manager Plugin.

The audio preview is working fine from our end. Kindly share your temporary login credential in a private reply to check the issue.

Hello, Stephen Henley

I hope you are doing well and sorry for the inconvenience.

We are currently in the process of investigating the issue.kindly spare us some time to thoroughly address the matter, your patience is highly appreciated.

Regards

Hello, Cesar Azevedo

I hope you are doing well and thanks for contacting us.

For getting the exact copy of our DEMO website you need two things Attire Theme and Special Pack.

– You can get Attire Theme from here
– For Special Pack,which covers every add-ons in the DEMO website, you can get it from here

If you have any further queries, please don’t hesitate to reach out.

Regards

Yes, access the error log inside your hosting control panel.
If you are using cPanel, navigate to the ‘File Manager’ and look for the file named error_log.