Hello, Barry Davis
I hope this message finds you well. I want to sincerely apologize for any inconvenience caused by the delay in our service delivery.
We understand the importance of your request and want to assure you that we are actively working on resolving the issue.
Our support team is experiencing a higher volume of tickets, which has inadvertently led to delays.
Kindly spare us some time and you will be updated shortly in the previous ticket.
Regards