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Tanvir

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Viewing 25 posts - 2,351 through 2,375 (of 3,183 total)
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Nov 13, 2021 at 3:57 am in reply to: Using the Clear all Cache button removes ability to download packages again. #164464

Tanvir
Spectator

Hello @diadoraz10,

Sorry to hear about the issue.
Please also update all related addons of WPDM if you are using.
If the problem still occurs, Could you please share the related page/file/package URL with us?
Please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Nov 12, 2021 at 3:16 pm in reply to: Filter-Function with tags #164451

Tanvir
Spectator

Hello @solarmatic,
I am sorry the issue is not clear to me. Could you please elaborate the issue?
However, you can preselect category to specific user roles. To add both tag and category based packages, You can check the shortcode below:

[wpdm_packages] – WP_Query in a shortcode for download manager packages

To add packages based on tags, you can use the below shortcode:

[wpdm_tag] – Query all downloads from specified tag(s)

Let me know your thoughts.
Thanks

Nov 12, 2021 at 2:06 pm in reply to: Search in Custom Fields? #164443

Tanvir
Spectator

Hello
With this shortcode you can use the search function to search by package titles.
You need to type keyword then press enter button or click on the search icon.
Shortcode Demo: https://demo.wpdownloadmanager.com/wpdmpro/advanced-search-left/
Thanks

Nov 12, 2021 at 1:51 pm in reply to: PayPal “Completing Order…” message won’t finish when using coupon #164440

Tanvir
Spectator

Hello,
The plugin has been updated.
Please update it to get the issue fixed.
Thanks

Nov 12, 2021 at 6:58 am in reply to: PayPal “Completing Order…” message won’t finish when using coupon #164428

Tanvir
Spectator

Hello,
I am sorry for the issue.
It is a bug in the latest version of Premium Package plugin. Thank you for identifying the issue.
However, I have forwarded the issue to the developer team. Hope to fix the issue in the next update.
Thanks

Nov 11, 2021 at 12:24 pm in reply to: Stripe Webhook Delivery Issues #164412

Tanvir
Spectator
This reply has been marked as private.
Nov 11, 2021 at 11:45 am in reply to: PayPal “Completing Order…” message won’t finish when using coupon #164410

Tanvir
Spectator

Hello ,

Sorry to hear about the issue.
Could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Nov 11, 2021 at 8:56 am in reply to: Stripe Webhook Delivery Issues #164407

Tanvir
Spectator

Hello @twomuch,
Sorry for this inconvenience.

Initially it sounds like the URL found via WPPM stripe Webhook Endpoints you’ve added to Stripe via https://dashboard.stripe.com/account/webhooks may possibly not match this screen from your Stripe settings exactly.

Also Deleting and re-adding the webhook secret key may work.

So in this case, I would suggest you to recheck and re-adding the settings for both stripe and WPPM to fix the issue.
Thanks

Nov 11, 2021 at 7:32 am in reply to: URL parameter incompatible with hosting #164405

Tanvir
Spectator

Hello @jms,
Thanks for the information.
Our developer team will look for it.
Thanks

Nov 11, 2021 at 5:07 am in reply to: Pro page packages #164400

Tanvir
Spectator

No worry, you can change the website from there.
You can check

License

Nov 10, 2021 at 4:52 am in reply to: EDITOR role USER not see “Gestore Patrimoniale” #164368

Tanvir
Spectator

Hi,

You are welcome.

However,If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

Nov 9, 2021 at 3:22 pm in reply to: EDITOR role USER not see “Gestore Patrimoniale” #164362

Tanvir
Spectator

Hello,
I have fixed the issue.
You can check it now.
Thanks

Nov 9, 2021 at 1:49 pm in reply to: Pro page packages #164357

Tanvir
Spectator

Hello,
In this case, you may miss the pro feature.
I would suggest you to duplicate the whole website to keep all contents and settings 100% same. You can use all in one wp migation plugin for that.
I think you have wpdm license for the main website. So it will not cause any issue to use wpdm there.
Thanks

Nov 9, 2021 at 1:34 pm in reply to: Elementor Login Integration and redirect to Dashboard #164353

Tanvir
Spectator

Hello,
I have fixed the issues.
You can check it now. If any issue still persists with any pages, you just delete the page and try to recreate.
Thanks

Nov 9, 2021 at 12:58 pm in reply to: Pro page packages #164349

Tanvir
Spectator

Hello @pluk64,
You can use wordpress export feature to export pages from wordpress dashboard tools>export option
also you can use Downloads>Import/Export option to export download packages.
If still the issue persists, Please let me know more details with related page/package/file url.
Thanks

Nov 9, 2021 at 11:31 am in reply to: EDITOR role USER not see “Gestore Patrimoniale” #164340

Tanvir
Spectator

Hi,
You need to select editor here:
Screenshot%2020/10/20%201:20%20PM

If that doesn’t work, please also provide temporary admin access of your website in a private reply.
Thanks

Nov 9, 2021 at 4:40 am in reply to: Elementor Login Integration and redirect to Dashboard #164323

Tanvir
Spectator

Hello @softplaceweb,

Sorry to hear about the issue.
Could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Nov 8, 2021 at 3:23 pm in reply to: How to upgrade from Pro 5.0.4 to Pro 6.0 #164301

Tanvir
Spectator

Hello @bpmsoftwarenl,

Sorry for this inconvenience.

As codebase of WPDM has been changed from version 6.0, to continue using wpdm, Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. Sometimes server file write permission doesn’t allow updating automatically from WordPress dashboard.
If you can’t update it directry from WordPress dashboard, Please update from here by manually upload using wordpress plugins option.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?

Best Regards

Nov 8, 2021 at 6:49 am in reply to: Re: Errors downloading files #164282

Tanvir
Spectator

Hello,
I have updated all related fee addons too.
I hope the issue is fixed now.
Thanks

Nov 5, 2021 at 2:34 pm in reply to: Filtering by Tag not appearing to work – am I doing it wrong? #164245

Tanvir
Spectator

Hello,
Thanks for mentioning the issue.
I have just tested it again and found no problem. Only specific tag within category is showing.
I hope the issue has been solved.
Thanks

Nov 5, 2021 at 2:12 pm in reply to: Filtering by Tag not appearing to work – am I doing it wrong? #164243

Tanvir
Spectator

Hello @Webby-foot,
Sorry for this inconvenience.
The mentioned shortcode is better for categories. I found that it is causing issues with tags.
However, Please use this shortcode for tag query. It will work fine for tags.

[wpdm_tag] – Query all downloads from specified tag(s)

Thanks

Nov 5, 2021 at 1:46 pm in reply to: Assign roles to tags in bulk? #164242

Tanvir
Spectator

Hello @cialger,

Please check:

1.You can create membership option and limit access to any custom categories instead of tags using wp pro membership. Unfortunately, we dont have tag access function with that.

2. For bulk adding/removing roles you can use the addon below:

WPDM Default Values

Thanks

Nov 5, 2021 at 1:14 pm in reply to: Invalid License Key #164240

Tanvir
Spectator

Hello,
Sorry for the inconvenience.
WPDM codebase has been changed from version 6. So you must update WPDM and all the addons of wpdm.
Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update from here.
Thanks

Nov 4, 2021 at 2:28 pm in reply to: Direct Link to File #164219

Tanvir
Spectator

Hello @Taraistara,
Hope you are well.

For that you have to use [download_url] as button url in link template for direct download link.
Example:
<a href="[download_url]" class="btn btn-primary">[link_label]</a>

More details:

Template Tags

However if you provide me related package/page/file url where you want this, it will be helpful to me to provide specific solution. You can also share temporary admin access of your website in a private reply to resolve the issue quickly.

Thanks

Nov 4, 2021 at 12:57 pm in reply to: Cache Zip File and it’s location #164210

Tanvir
Spectator

Hello @Branja,
I have inspected further but didn’t found any issue with wpdm.
However, I would suggest you to activate debug bar and query monitor plugin in wordpress to check if any error happens.
Also you can send me error log if any error occurs when zipping process is initiated.
However, I would suggest you to update php version of your server to the latest version . Outdated php which uses ziparchiver/zlib could also cause the problem.
Thanks

Viewing 25 posts - 2,351 through 2,375 (of 3,183 total)
1 2 3 … 94 95 96 … 126 127 128