Tanvir

Hello,

Have you checked this doc for password protection?

Please upload files using the default wpdm option below and let me know if it works:

Also you can check our below addon to select specific members to show downloads. It has more functionalities.

Advanced Access Control

If still the problem persists, please provide temporary admin access of your website in a private reply too.

Thanks

Hello,

Actually junior9-12creatingshootingopps36.png is getting from the first filename. As you have used 5 files but you haven’t selected 5 file names to show. Only the first filename is getting the first file. That is causing the issue. Please add multiple file names separated by commas if you have multiple files.

Thanks

Hello @Amanda,
Sorry to hear about the issue.
Could you please share me the related urls to check the issue?
If possible please also share temporary admin access in a private reply to solve the issue quickly.

Thanks

Hello @caring-hospice,
Sorry to hear about the issue.
Please create a new topic with the details about the issue also provide related urls to check the issues. It will help me to take care that properly.
Thanks

Hello,

Please check the updated file here https://drive.google.com/file/d/1NN62Jb-SSVZfK9pJsfHr7lzd_eeogVAw/view?usp=sharing
I have uploaded that and It is working fine.
Just check that I updated Some integers 1 and 0 were only on the first download package, but those values are required for other packages as well.
Also as you don’t have the files uploaded in the download manager file, the downloads are not getting from the download link.
Please keep the files in the download-manager-files directory like this

Thanks

Hello,

I have just checked it the plugin files are okay.
What I think the site is still using the old styles of the plugin. Also the css styles are minified and is not getting properly.
However, in this case clear site cache also deactivate the cache plugin to check if the issue still persists.
Then when you will check, also clear css cache from browser via reloading by pressing ctrl+f5 in windows pc.
If the problem still persists, I would suggest to troubleshoot by disabling/enabling other plugins.

Let me know if these work.

Thanks

Hello,
Thanks for the access.

However, Please provide me the csv again as I am seeing `400. That’s an error.

The server cannot process the request because it is malformed.`

You can also keep it in any of your website directories and tell me where it is.
Thanks

Hello,
Please share me the csv file link and also please provide me temporary admin access of your website in private reply.
It will help me to identify and solve the issue quickly.
Thanks

Hello,
It seems wpdm is conflicting with your theme.
I would suggest you to change the theme and check if the issue still persists.
You can, however, try enabling/disabling plugins to identify if the issue is causing by any conflict with other plugin.
Also please update wpdm and all other addons of wpdm to the latest version. Latest version of wpdm is 6.1.5.

In case the issue persists after following the steps, please provide the related urls and temporary admin access to me in a private message.

Thanks

Hello CHS,
have you checked this sample file from there?
You just keep the title name with spaces.
It will not cause any other issues.
Thanks

Hello,
Please provide related urls of your website and mention with that to understand the issue properly. It will help me to understand and solve the issue quickly.
Thanks

Hello,
What I think that the litespeed cache is causing the issue.
Please clear cache and deactivate that plugin temporary for checking the issue.
If the issue still persists, then please also enable/disable each plugins to check any conflict with wpdm.
Let me know after doing these.

Thanks

Hello,
If you want the user to be prompted to save the data you are sending, such as a generated PDF file, you can use the » Content-Disposition header to supply a recommended filename and force the browser to display the save dialog.

header("Content-Type: {$filetype['type']}");
 header("Content-disposition: attachment;filename=\"$filename\"");

You can also check this

Adding this codes in functions.php will work fine. But before that please make sure if firefox do the downloads as you want. for that you can manually try to add any pdf file and add that code manually without any php variable.

However, If you want to force download, please always attach the file using the server file browser or upload directly using wpdm.

Thanks

Hello,
Hope you are well.
Actually there is no exact addon of us according to your requirements.
However, you can check our below addon where you will be able to set downloads based on the specific users.

Advanced Access Control

In this case you can select users using their registered email or user name registered to your website and set the available downloads for individual users.

Thanks

Hello,
We have already content-deposition set for audio/video files. You can find it in download-manager-master\src\__\FileSystem.php
However, you can modify that also you can do it using javascript for this.
Thanks

Hello,
Sorry to hear about the issue.
Could you please share me the related urls to check the issue?
If possible please also share temporary admin access in a private reply to solve the issue quickly.

Thanks

Hello,
Glad to hear the main problem has been solved.
However, the deleting issue could be caused because of javascript conflict with other plugin. In this case I would suggest to check the issue by disabling/enabling other plugins to identify the culprit.

Also for the filter bar issue, please provide me the related url and the shortcode you used.

Thanks

Hello,
Yes we have for that you have to use the below shortcode:
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_user_dashboard-user-dashboard-short-code/

You can check the demo there. From the dashboard, user will be able to check his last 5 downloads like below.

Thanks

Hello Paul,
In our testing environment the below setting is working perfectly and it is creating a package instantly.

However, I would suggest you to check other options too in this settings page if those are properly set also update wpdm and all related addons of wpdm you are using to the latest version. Current version of wpdm is 6.1.4 . Make sure you are using that. If you can’t update the plugin and addons from your website, just update from here.

If the issue still persists and you are worried about sharing the credentials of your live website, could you please create a staging site with identical settings and share the credentials for that. This way we can debug things in the exact same environment as your live site.
Here is a video to help you create a staging site – Link to the Video.

Looking forward to resolving your issue asap.

Hello Vava,
Sorry to hear about the issue.
Could you please reproduce and record the issue using tool like this as I am unable to see the images as it needs access.
Also please share admin access in a private reply. I need it to inspect the issue further.
Thanks

Hello Terry,

Actually editing codes is not suggested as it will be replace with the new version of wpdm.
However, you can use something in your theme functions.php

if ( ! is_admin() ) {

// Exclude categories.
}

also you can check our another addon below:

Front-end Category Manager

It has the ability to create category by the author from frontend.

Thank you and regards

Hello,
Hope you are well.
Could you please share related website link to check the issue properly.
However, If you are using remote url then download or open in browser will not depends on wpdm pro, If you want to force download, you need to upload it with wpdm pro or use server file browser to attach file.
Thanks

Hello,

It is hard to determine the issue without looking into your website.
I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.
Thanks

Hello,
Ok you can reproduce and record the issue using tool like this and you can send me the screen record in a private reply.
Also please let me know which shortcode you have used. I need to know it to inspect the issue.
Thanks

Hello,
By default, we have not such feature for membership pro.
However, You can change membership from Membership > Subscribers Menu
Also you can check the below addon for bulk changes for wpdm packages.

WPDM Default Values

Thanks