Tanvir

Hello,

Unfortunately, we don’t provide any other options rather than support in forum. You can create a new topic regarding it as it is an old topic.
You can use tool like this to describe details about the issue also you can provide admin access in a private reply there to check the issue further.

Regards
Tanvir

Hello,

I have found that everything is showing properly in chrom browser.
Please check my testing here

Please let me know if there is any specific way to reproduce the issue.

Regards
Tanvir

Hello @Marko please create a new topic regarding the issue as it is a closed topic of long time ago.
It will help us to track and resolve the issue in a better way.

Hello Ebru,

Thanks for contacting us.

For disallowing crawling by the Search Engine. You can Mask Download Link, If you mask the download link, bots will not be able the find any public download link easily. You are able to find this setting from Downloads > Settings> Basic Settings. please check.
And another way for making disallow Crawling Download Manager Pages on Google, Bing + search engines is, Add the following code at the end of your active theme’s functions.php:

function noindex_for_wpdm()
{
    if ( is_singular( 'wpdmpro' ) ) {
        echo '<meta name="robots" content="noindex, nofollow">';
    }
}

I hope it may help you.

Thank you and regards

Hello,

Thanks for contacting us.
I have forwarded the issue to our developer team.
You will be updated

Thanks

Hello Green,

Hope you are well.
Please share related url and temporary admin access in a private reply to check the issue further.

Thanks

Hello,

I have forwarded this.
Soon you will be updated.

Regards
Tanvir

Yes you can please share

Hello,
You can share staging site access if there is problem.
However, I am forwarding it to our developer team to check if there is any issue.

Regards
Tanvir

Hello,

Thanks for contacting us.
Currently the dynamic user feature is not available.
However,You can request the feature here. It is not guaranteed but we may add it in future.

Regards
Tanvir

Hello,

Thanks for contacting us.
Please make sure that file browser root is set correctly from Downloads > Settings. You can click on the reset button to reset the location.

If the issue still persists, please share temporary admin access in a private reply.

Regards
Tanvir

Hello,
Hope you are well.
Please send an order note from the order details page to cancel auto renewal.
Auto renewal cancel instruction: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872
Thanks

Hello Shawn,

Thanks for contacting us.
Please share related url and temporary admin access in a private reply to check the issue further.

Regards
Tanvir

Hello,

Thanks for contacting us.
Currently this feature is not available.
However, you can request this feature here.

Thanks
Tanvir

Hello,

Thanks for contacting us.
Please share related urls and temporary admin access in a private reply with more details. I will test and inspect the issue.

Thanks
Tanvir

Hello,
Sorry for the delay.
Please share temporary admin access in a private reply to check the issue further.
Please also let me know the codes that you tried in functions.php

Regards
Tanvir

Hello,

You have to change the CSS in <style> section in ..\download-manager\src\Package\views\lock-options-iframe.php file. you can update it to your theme to keep changes, by following the number 3 point of the doc,

Regards
Tanvir

Hello,

Sorry for the delay.

Our developer team has released an update of wpdm acf with a fix.
Please update it to the latest version 2.3.0. I hope the issue will be fixed.

Regards
Tanvir

Hello,

Actually the modified signup form is causing the issue. A input field was added there. It is conflicting.

This is the default signup form.

However, I would suggest to contact the developer who made the changes there. As there is a customization done, it is now beyond our support policy. You should discuss it with the developer to fix the issue. As it is related to that customization. If the changes are removed, it is working properly.

Regards
Tanvir

Hello,

Something went wrong is a wordpress error. We are unable to tell the reason without checking it. It could appear because of many reasons. However, you may use the plugin query monitor to check where the error is happening.

Thanks

Hello,

Thanks for contacting us.
Please share temporary admin access in a private reply to check the issue further.

Thanks
Tanvir

Hello,

Thanks for contacting us.

Please follow this doc to add license.
To download invoice please follow this doc.

Thanks
Tanvir

Hello,

It needs to modify the theme file. Currently wpdm download package is getting the single.php file. Also the single.php file is getting different internal codes arranged in different directories in theme file. You can create a single-wpdmpro.php file in child theme. You can contact theme support to identify the related codes. Please be informed that if you don’t use child theme to modify any theme files, it will be replaced when you update the theme.
For more details please follow this doc.

Thanks
Tanvir

Hello,

Thanks for contacting us.
Please share related page url to check the issue further. Also it is better if you share screenshot with details about the changes you want. I will check it further.

Thanks
Tanvir