Tanvir

Forum Replies Created

Viewing 25 posts - 926 through 950 (of 3,183 total)
in reply to: Fix coupon code not working at checkout #181222

Tanvir
Spectator

Hello,

In our testing environment there is no such issue with coupon.
Please update php version to minimum 7.4 or upper version. It is recommended.
image

Let us know after that.

Regards
Tanvir


Tanvir
Spectator

Thank you.
However, to setup license properly you can follow the doc below:

License

Regards
Tanvir


Tanvir
Spectator

Hello,

Your order is already active.

Regards
Tanvir

in reply to: Issue with custom templates #181167

Tanvir
Spectator

Hello,

Sorry for the delay. Your topic was marked as spam automatically.

Please re-open the pages and update those pages again with the id of templates again.
It will fix the issue.

Regards
Tanvir

in reply to: Update failure, plugin shows an update is needed #181165

Tanvir
Spectator

Hello Amber,

You can download them from here then upload those to your wordrpress site plugins.

Regards
Tanvir

in reply to: Embeded PDF Viewer gives script error #181164

Tanvir
Spectator

Hello Lee Evans,

Thanks for contacting us.
We don’t suggest to change anything in our plugin’s codes as update will replace those.
However, for any feature implementation, you can request here. Maybe we could add those in future updates.

Regards
Tanvir


Tanvir
Spectator

Hello Christopher,

Thanks for mentioning the issue you are facing.
As it is a request for a new feature impletion I would suggest to post it here.
Our developer team will then think about it.

Regards
Tanvir

in reply to: Apostrophe and translation issues #181162

Tanvir
Spectator

Hello,

Could you please share related url of your website to check the issues properly?
It will help us to inspect the issue and take necessary steps to fix those.

Regards
Tanvir


Tanvir
Spectator

Hello,

Thanks for contacting us.

To show templates like these, you have to set link templates for these. You will find that there are already some link templates created by default. You can check from Downloads > Templates > Link Templates. Then you can show all downloads using shortcodes with template parameter of wpdm
Please check details here:

Link Template

template tags are supported by link and page templates. You can show any contents dynamically on link templates by adding template tags from below:

Template Tags

Regards
Tanvir

in reply to: Dropzone Access with Editor-Role #181123

Tanvir
Spectator

Hello Marvin,

Thanks for contacting WPDM Support Center.

DropZone allows site users to share files with site admin in a easy way. It is a new option/feature with WordPress Download Manager Pro v6.1.8+. Use shortcode [wpdm_dropzone] to add this option on your site.

Currently the feature to access dropzone with Editor role is not available.
However, you can request this feature here. We continuously try to add new features.

Maybe we could add this feature in the future versions of wpdm.

Regards
Tanvir


Tanvir
Spectator

Hello,

Thanks for contacting us.
you can set Auto Upload All Files To S3 from the Amazon S3 Direct Upload section from Settings > Cloud Storage.
For existing files, you can check Auto-Sync Local Files Attached With Packages from the same section. please let me know.

More details you can check the addon page:

WordPress Amazon S3 Storage Plugin

For bulk importing, you can follow this doc. The packages column and rows should be formatted like the sample.csv file there.

Let us know for further assistance.

Regards
Tanvir

in reply to: WPDM Directory Add-on #181121

Tanvir
Spectator

Hello,

Hope you are well.
You can download all the bought plugin from here
However, wpdm directory addons is named as wpdm-archive-page . Just install and download that in your website.

Regards
Tanvir

in reply to: Member discounts #181120

Tanvir
Spectator

Hello,

Currently wpdm can not be integrated with woocommerce.
We have an alternatives to woocommerce. You have to also activate that for selling and providing discount for WPDM products.

Premium Packages – Sell Digital Products Securely

Regards
Tanvir

in reply to: Stop auto Renewal #181116

Tanvir
Spectator

Hello,
Hope you are well.
Please send order notes from the related order details pages to cancel auto renewal.
Auto renewal cancel instruction: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872
Thanks

in reply to: Open download in new tabblad #181096

Tanvir
Spectator

Hello,

That is a template tag that works only on link/page templates. Check here for all tags.
Shortcodes are separate codes. You can check here.

You have to replace [download_link] with [download_url] in used page/link template to open those links in new tab as [download_link] template tag already Returns Package Download Link HTML in same page.

Let us know for further assistance.

Regards
Tanvir

in reply to: WPDM – Remote FTP browser 2.4.5 Update Issue #181063

Tanvir
Spectator

Please provide order id, I will forward this

in reply to: How do my site users cancel their subscription? #181062

Tanvir
Spectator

Hello,

Hope you are well.

You can set order note feature for related orders to get message about cancelling subscription. Same as like our systems. Our systems are also using the same plugins.
Also in email templates, there is subscription reminder template. They can reply the related emails.
The related settings are attached:
image
image

PS. For your auto renewal Please send an order note from the order details page to cancel auto renewal.
Auto renewal cancel instruction: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872

Thanks
Tanvir

in reply to: WPDM – Remote FTP browser 2.4.5 Update Issue #181059

Tanvir
Spectator

Hello,

I have forwarded the issue soon you will be updated.

Regards
Tanvir

in reply to: Add “Subscriber Tag” in MailChimp Add-on #181057

Tanvir
Spectator

Hello Amber,

The tagging option is already available:

MailChimp Subscription


mc

For further assistance, you can provide temporary admin access of your website to check it closely.

Regards
Tanvir

in reply to: Sorting Files #181056

Tanvir
Spectator

Hello,

Thanks for contacting us.
[file_list] is a template tag, not a shortcode. It will work only with link/page template.
Currently the feature to sort [file_list] template tag is not available.
However, you can request this feature here We continuously try to add new features.
Maybe we could add this feature in the future versions of wpdm.

Regards
Tanvir

in reply to: Renewal issue #181055

Tanvir
Spectator

Thanks for the details
You will be updated soon.

in reply to: Category Link in Link Template #181052

Tanvir
Spectator

Hello,

You can change the url from the below settings
image

Regards
Tanvir

in reply to: Problem with Greek Letters #181022

Tanvir
Spectator

Hello,

If you send private reply, the message will be only visible to you and me. So no worry.
image

Regards
Tanvir

in reply to: Fix coupon code not working at checkout #180995

Tanvir
Spectator

Hello Macuren,

Could you please tell me how did you created the coupon code? Is it working propery?
I have tried to create a coupon code in your website but I think it is not creating. Could you please confirm me if it is okay?

Regards
Tanvir

in reply to: bulk import problems #180994

Tanvir
Spectator

Hello Marco,

I have just checked the csv file that you provided.
Actually the row and columns are not in the same format that wpdm bulk import supports.
Please follow the doc here There is a sample csv (download here)
You can follow that csv to create the csv file with your downloads that needs to be uploaded.

Regards
Tanvir

Viewing 25 posts - 926 through 950 (of 3,183 total)