Tanvir

Hello Karina,

Thanks for contacting us.

Please use a child theme and keep the templates in the child theme. So even if you update theme or plugin, you will see the templates will be there in child theme.
Let me know for further assistance.

Regards
Tanvir

Hello,

Currently the feature is not available. Your feature request is correct. You may wait for future updates. Though it is not guaranteed that we will add this feature in future updates.
If you need it urgently you can use our customization service here

Regards
Tanvir

Hello,

you can use the shortcode [private_message] to create a page with private chat. For more shortcodes and setting you can check the plugin page below:

WordPress Private Message

Regards
Tanvir

Hello @sanidlet,

If you update or publish package after uploading file, there will be the icon. The issue will not affect much.

However, Please delete the reply and create a new topic if you need further assistance.

Regards
Tanvir

Hello,

I think the issue has been resolved.
However, if you think that the issue should be fixed, you can provide me temporary admin access in a private reply. I will check it further.

Regards
Tanvir

Hello Susan,

I am not sure which problem you are talking agan.
If the issue still persists, please create a new topic to check the issue further.

Thanks

Hello Michael,

Thanks for contacting us.

Please make sure you are using latest version of wpdm.
Also here you will find a sample.csv. Please check if it works properly in your website. You should create the csv file as like as that sample.csv.

If the issue still persists, please also provide temporary admin access in a private reply.

Regards
Tanvir

Hello Frederic,

I have inspected the issue.
I found that you aer using translatepress for translation. In this case you don’t need the loco translate. You can delete that plugin.
We have strings in wpdm but somehow it is not being translated using your translatepress.
In this case you can follow the doc here from them.

If you still need assistance, you can contact translatepress support. They will help you better in this case.

Regards
Tanvir

Hello,

Thanks for contacting us.
I have tested it. With the latest version of wpdm, google fonts are showing and working properly.

There could be other issues in your site. In this case, I would suggest running a conflict test. You need to run a basic WordPress conflict test on your site to detect what actually causes the problem. To troubleshoot the issue, please deactivate other plugins except for WPDM. Then check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. In this way, you will be able to detect which one causes the problem.

Let me know for further assistance.

Regards
Tanvir

Hello,

Thanks for contacting us.

I have tested with latest version of WPDM Mailchimp that is 1.5.2 with php 8.1. Found it is working properly. Please update wpdm mailchimp to the latest version if your are using a outdated version. I hope It will solve the issue.

Thanks

Hello @Goode,

Thanks for contacting us.

Currently we have the addon advanced access control that can be used to make downloads user specific. With this user will see a private section like below:

But in this case some locks will be also applicable for that user. If you have already that addon, you can test that or you can test in our demo site here according to your requirement to check if it fulfils.

Regards
Tanvir