Home / Page 18

Tanvir

Forum Replies Created

Viewing 25 posts - 426 through 450 (of 3,183 total)
1 2 3 … 17 18 19 … 126 127 128
Jun 12, 2023 at 8:03 am in reply to: Set user download limit #187826

Tanvir
Spectator

Hi,

You can record the issue using tool like loom.com and share related urls as well as temporary admin access in a private reply.
We will investigate it further.

Thanks

Jun 9, 2023 at 6:13 pm in reply to: Search by Tags as well as package title #187790

Tanvir
Spectator

Hello,

Thanks for contacting us.

We have a addon for better searching and filtering using categories and tags. There are many shortcodes with it.
Please check:

WPDM Directory Add-on

Demo example with tag filter: https://try.wpdownloadmanager.com/advanced-search-left/

Regards
Tanvir

Jun 9, 2023 at 6:10 pm in reply to: filtering not working #187789

Tanvir
Spectator

Hello,

Thanks for the clarification.
I have understood it now clearly.
For that, you need to keep empty “allow access” and select only member from package edit.
image

It will solve the problem.

Regards
Tanvir

Jun 8, 2023 at 5:59 pm in reply to: filtering not working #187770

Tanvir
Spectator

Hello,

For enabling access based on individual use you need to use the below addon with wpdm

Advanced Access Control

Regards
Tanvir

Jun 8, 2023 at 12:31 pm in reply to: Image hover gallery doesn’t show wallpaper / before login #187745

Tanvir
Spectator

Hi,

Thanks for contacting us.

Currently it is part of feature that if any download is restrict to registered user role, then it is only viewable after login.
So you have to make it allow access to all visitor to show it. Or visitor must need to login to see those.

Regards
Tanvir

Jun 7, 2023 at 1:24 pm in reply to: Set user download limit #187717

Tanvir
Spectator

Hello,

I have already checked download limit is working properly with the latest version of download limit addon.
So there could be any other issue.
If you have confusions, you can check it manually by yourself. Clicking on download button will count as a download. I think somehow they are clicking on it that is the reason it is being counted.

Regards
Tanvir

Jun 7, 2023 at 5:55 am in reply to: Amazon s3 connection just stopped #187690

Tanvir
Spectator

Hello,

Please update PHP version of your site to 8.1.0
It will solve the issue.

regards
Tanvir

Jun 6, 2023 at 12:46 pm in reply to: Archive Page Flat #187674

Tanvir
Spectator

Hello Nicholas,

Thanks for contacting us.

Currently you can not replace that with revision number. You can just modify template to remove the dates.
Also we don’t have any template tag for revision number. So you are also not able to show that using link template.

Regards
Tanvir

Jun 6, 2023 at 11:50 am in reply to: Amazon s3 connection just stopped #187672

Tanvir
Spectator

Hello,

I have forwarded the issue to our developer team.
You will be updated soon.

Thanks

Jun 5, 2023 at 5:18 pm in reply to: Set user download limit #187667

Tanvir
Spectator

Hello

Curently there is no way to avoid this.
You have to set the limits in this way that it doesn’t exceed your required limits if user has multiple roles.

Regards
Tanvir

Jun 5, 2023 at 2:41 pm in reply to: File categories in dropbox #187664

Tanvir
Spectator

Hello,

In the shortcod, at front-end, you may not need all the details options, in such case, you may use this parameter to hide sections/meta boxes you don’t need. You can hide settings, images, categories, and tags sections.

Also it is possible to display what category the package belongs to. You can use [categories] template tag in page or link template.

Link Template

Regards
Tanvir

Jun 5, 2023 at 7:50 am in reply to: Amazon s3 connection just stopped #187644

Tanvir
Spectator

Hi Eric,

Thanks for contacting us.
Could you please let me know if it was working properly?
After the update, did it cause any issue?

Please let me know for further assistance.

Regards
Tanvir

Jun 2, 2023 at 9:23 am in reply to: Cannot Export Stats from Download Manager Pro #187604

Tanvir
Spectator

Hello,

Thanks for your reply.

I tested in demo and in my dev site, it is working properly. Please make sure you are using the latest version of wpdm pro that is 6.3.5.
If issue persists, There could be some conflict issues in your site. In this case, I would suggest running a conflict test. You need to run a basic WordPress conflict test on your site to detect what actually causes the problem. To troubleshoot the issue, please deactivate other plugins except for WPDM. Then check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. In this way, you will be able to detect which one causes the problem. If it doesn’t solve, you can check conflict with theme too.

Regards
Tanvir

Jun 1, 2023 at 3:37 pm in reply to: Cannot Export Stats from Download Manager Pro #187596

Tanvir
Spectator

Hello,

Thanks for contacting us.
Please check download-stats.csv file in the location ../wp-content/uploads/wpdm-cache

If the file not there, please provide temporary admin access in a private reply to check further.

Regards
Tanvir

Jun 1, 2023 at 6:34 am in reply to: File categories in dropbox #187587

Tanvir
Spectator

Hello,

We have shortcode for login form. You can use that

[wpdm_login_form] – User Login Form Short-code

Regards
Tanvir

May 31, 2023 at 12:49 pm in reply to: Questions about “Import & Export” function #187564

Tanvir
Spectator

Hello,

Thanks for contacting us.

For importing csv you need to follow the below doc

Bulk Import

Only this sample format csv file will be imported. You are unable to import the exported csv. Currently it is the wpdm feature.

Regards
Tanvir

May 31, 2023 at 11:54 am in reply to: Downloads in woocommerce account dashboard #187559

Tanvir
Spectator

Hello,

Thanks for your query.

Sorry currently it is not possible to integrate wpdm with woocommerce.
However, we have an alternative free plugin with the functions of woocommerce that will work with wpdm for enabling ecommerce feature

Premium Package – WordPress Digital Store Solution

Regards
Tanvir

May 30, 2023 at 6:48 am in reply to: Customize E-mail sent (E-Mail lock) #187506

Tanvir
Spectator

Hello,

Thanks for contacting us.

Yes, it is possible, you can customize the email template from the Downloads > Templates > Email Templates > Email Lock Notification as I image attached here,

Image 2021-07-20 at 11.03.27 PM

Regards
Tanvir

May 30, 2023 at 6:23 am in reply to: File categories in dropbox #187503

Tanvir
Spectator

Hello,

We have wpdm dropbox addon that is free.

Dropbox Explorer

It uses dropbox link to create the download link in your site. FIle kept in dropbox.
So there is no way to access the file from your website. You need to arrange files from your dropbox account.

Regards
Tanvir

May 29, 2023 at 4:36 pm in reply to: Dropbox file list #187488

Tanvir
Spectator

Hello Erin,

Currently we don’t have any schedule fixed for it.
You can post it in our feature request here for this specific feature.

Regards
Tanvir

May 29, 2023 at 11:21 am in reply to: Cancel Auto Renew For Downloader Pro #187478

Tanvir
Spectator

Hello,
Hope you are well.
Please send an order note from the order details page to cancel auto renewal.
Auto renewal cancel instruction: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872
Thanks

May 26, 2023 at 10:10 am in reply to: Dropbox file list #187425

Tanvir
Spectator

Hello,

Thanks for contacting us.

It is dropzone feature of wpdm pro.
https://try.wpdownloadmanager.com/dropzone/

DropZone allows site users to share files with site admin in a easy way. It is a new option/feature with WordPress Download Manager Pro v6.1.8+. Use shortcode [wpdm_dropzone] to add this option on your site.

You can check the files from Downloads > Dropzone menu

You can configure it from below settings
image

If users upload from dropzone page, then you will be able to check those from backend from the dropzone menu.
I have explained all. There is no other features in wpdm pro that is related to dropzone.

Regards
Tanvir

May 26, 2023 at 10:04 am in reply to: Password reset falsely gives error message #187424

Tanvir
Spectator

Hi @stratega,

Thanks for contacting us.

Please make sure to clear cache of your site if you are using cache plugin or deactivate it temporarily to check if the issue still persists.
If the issue still persists after following it, please provide related links to check the issue as well as provide temporary admin access in a private reply to inspect the issue further.

Regards
Tanvir

May 26, 2023 at 6:53 am in reply to: Advanced Search Capability #187421

Tanvir
Spectator

Hello Asad,

I hope you are well.
You can check our below addon to get better search and advanced features.

WPDM Directory Add-on

Regards
Tanvir

May 26, 2023 at 6:51 am in reply to: Update URLs in mass update #187420

Tanvir
Spectator

Hi,

You may need to contact with your personal developer regarding it.
Or you can get our customization service here

Regards
Tanvir

Viewing 25 posts - 426 through 450 (of 3,183 total)
1 2 3 … 17 18 19 … 126 127 128