Tanvir

Hello,

Please record the issue using tool like this
It is stil not clear to me.

Thanks

Hello,

That sidebar is being get from plugins\wpdm-archive-page\src\Templates\Filter\views\sidebar.php

You can edit that template by following the below doc:

Template Files

Regards
Tanvir

Hi Denis,

Thanks for contacting us.

Currently we don’t have any separate settings for date formatting. wpdm uses default wordpress date formatting.
For more details you can check the doc below:

How To Change Date And Time Format In WordPress?

Regards
Tanvir

Hello,

The download is not working because download page was customized in the active theme improperly. If theme is changed, then it is working properly.
For the amazon s3 issue, I have forwarded it to our developer team.

Regards
Tanvir

Hello,

Thanks for contacting us.
Cache deletion work automatically with server cron job. Please make sure cronjob is working properly in your server.
You may refer to the below docs for further details.

Mastering Cron Jobs: A Comprehensive Guide to Creating Cron Jobs with cPanel and Plesk Parallel

Regards
Tanvir

Hello,
I suggested that plugin according to your initial requirement that you want to integrate a redirect URL to a thank you page after download.
So I suggested the plugin when user clicks on the download then it will redirect to thank you page.Here there is no way to add redirect link. you can set thank you page then in that page you may add any link that could be visited by user.
Regards
Tanvir

Hello,

Thanks for providing access.
I tried to replicate the issue but I found no related issue in our demo and my dev site.
Did you try to edit any core file of wpdm? Let me know. Please also share temporary admin access in a private reply to check the issue further.

Thanks

Hello,

The setting is mentioned in the addon page here:

Lazy Download Add-on

You can follow it. You have to create a Thank you page then select that from the mentioned setting.

Regards
Tanvir

Hello David,

Thanks for contacting us.
Trash is totally a server feature. You should contact your server support regarding file deletion from trash. We don’t have any related feature in wpdm also wpdm doesn’t control it.

Regards
Tanvir

Hello,

Thanks for contacting us.
Currently sub categories will not supported in import.
To resolve the issue, I would suggest to import all the categories. Then manually convert categories into subcategories those are needed. In this way there will be also the sub categories available.

Regards
Tanvir

Hello,

If I am unable to see the issue, I can not provide any solution regarding it without checking. However, Also I said to add custom css to fix the issue.

Regards
Tanvir

Hello,

Thanks for contacting us.
Site administrators can change browser root. There is no way to restrict this.

Regards
Tanvir