Tanvir

Hello @valakia,

I found that file browser root was wrong in download manager settings.

I fixed that. Problem should be solved.

Nevertheless, I was unable to see the result as I see that there “must used” plugins, including cache plugin, activated by the hosting company. Caching causes delay to affect on live site.

Afterwards, you may contact the hosting support if the url problem persists.

Thanks

Hello @valakia,

Sorry to hear about the issues.

Can you please send me related urls to check the issues properly? If possible please give me temporary wordpress admin access in a private reply?

It would help me to quickly understand the issue and find the best solution for you.

Thanks

Hello @pixielation,

Sorry to hear about the issues.

Can you please send me related urls to check the issues properly? If possible please give me temporary wordpress admin access in a private reply?

It would help me to quickly understand the issue and find the best solution for you.

Thanks

Hello @rossiello,

I hope you are well.

Sorry to hear about the issue.

Can you please share the related url and details about the issue? If possible please share the temporary admin access in a private reply so that I can the best solution for you.

Thanks in advance.

Hello,

Sorry to hear about the issue.

Let me know please if you have followed this properly.

If the issue has not been resolved, please let me know.

Thanks

Hello @Sethu,

The first featured image is not coming from wpdm.

You can use this custom css to remove that:
.page-header-image-single {display:none}

Alternatively, you can use our free theme Attire.

Attire – All-in-One WordPress Theme

It will work best with wpdm.

Thanks

Hello,

In pending posts, admin can view a package of another user if the user sets the allow access option to specific user roles.

However, you can set it from settings.

If you select the user for Allowed User Roles to Create Package From Front-end which is located under Dashboard>Downloads>Settings>Frontend Access then only the user will be able to create and manage their own packages, they will not see other packages.
Have a look at this.

However, selected roles for the option Front-end Administrator Roles will be able to create the package and manage all packages from the front-end.

Hope you understand.
Thanks.

Hello,

Nice to hear that the solution worked.

I think you could use the bulk import system to update all packages.

Please follow this article properly in order to bulk upload files. We recommend you to import via CSV file.

Thank you

Hello @leapingwing,

Maximum times it happens because of imbalanced internet speed. But there could be more reasons. this kind of issue could also be related to server settings. Maybe the process is timing out. But as we couldn’t confirm it, we are in the dark about that too.

So please Can you please share the related url and more info about the issue? Then I could be able to find the better solution.

Thanks

Hi @irisvandenham,

When you attach files from media library as URL WPDM simply redirect to that URL when a user clicks on the download button, but when you upload a file directly or attach a file from server as server path, WPDM handles the download process and so there it can decide whether the file will open in browser or force download. So, if your file is already in the media library, and you want them to download instead of open in browser, please attach those files using the server file browser instead of the medial library file selector.

Let me know if the problem still exists.

Thanks.

Hello Iris,

To get all the templates and tags workable, please update it if the plugin is not updated.

You have to use [doc_preview] tag in template to preview the doc. For video preview the tag is [video_player_1200]

You said that you do not have the single-column-with-doc-preview template.

In this case here is the full template:

<!-- WPDM Template: Single Column with Doc Preview  -->
<style type="text/css">.more_previews_a{display: block;float: left;margin-right: 6px;}</style>
<div class="row">
<div class="col-md-12">
    [doc_preview]
</div>
<div class="col-md-12">
    <ul class="list-group ml-0 mb-2">
        <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:version]">
            [txt=Version]
            <span class="badge">[version]</span>
        </li>
        <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:download_count]">
            [txt=Download]
            <span class="badge">[download_count]</span>
        </li>
        <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:file_size]">
            [txt=File Size]
            <span class="badge">[file_size]</span>
        </li>
        <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:file_count]">
            [txt=File Count]
            <span class="badge">[file_count]</span>
        </li>
        <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:create_date]">
            [txt=Create Date]
            <span class="badge">[create_date]</span>
        </li>
        <li class="list-group-item  d-flex justify-content-between align-items-center [hide_empty:update_date]">
            [txt=Last Updated]
            <span class="badge">[update_date]</span>
        </li>

    </ul>
</div>
</div>
<div class="row">
<div class="col-md-12">
[description]
<br />
[file_list]
<br>
[download_link_extended]
</div>

</div>

that can be found in page-template-doc-preview.php file in plugins/download-manager/tpls/page-templates folder.

Hope this will help you to solve the preview problem.

Thanks

Hello,

If you think if the problem still exists, please share the related url and temporary wp access in a private reply.

Then I could be able to check it further and find the solution.

Thanks

Hello @pittaadmin,
Glad to hear that my answer helped.
If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Thanks.

Hello,

Sorry to hear about the issue.

Actually stats.php is just only dealing with internal functions of wpdm. I don’t see any malicious codes there.

I just scanned the file in Virustotal. It is totally clean. You can see the result here

An example of a malicious code can be found here and the virustotal result here

So I can assure that stats.php file of wpdm is clean and safe to use.

Thanks

Hi AM,

We have already the options available for pdf with this addon

WordPress PDF Viewer

You can select the template doc preview to get the preview. check the demo here

There is also option for video play and download together. For this you also need to select the template video player. Check the demo

You can select the page template while creating the package from here

Let me know if you have any other questions.

Thanks

Hi @Munission,

Not sure if you are talking about tag sorting for [wpdm_all_packages] shortcode. It is not supported till now.

It supports title and date sorting. Also you can use it category-based.

For tag sorting you can use another short code which query all downloads from specified tags. doc here.

There is another shortcode for tree view.

You can see the [wpdm_tree] shortcode doc here,

you can sort it like

[wpdm_tree cat_orderby= "name" cat_order="asc"]

You can also set orderby( title, date, modified ) and order( asc, desc) parameter for packages inside a category folder.

Thanks

Hello,

1. You can see visitor’s ip and username as “guest” who is not logged in like this
2. Glad that you are checking. You can also use this shortcode to view download count on based on categories.

Thanks

Hello,

I hope you are doing great today.

1. You are not able to collect user info/email/ip before downloading. But if anyone downloads then you can check the download history and able to export username/ip/email/time etc.
2. You can use this shortcode to track and count download in free version.

Thanks
Tanvir

Hello @Beth,

You are welcome. Also, glad to hear that the issue has been resolved.

However, If you found my support helpful, could you leave your valuable review here?

Your rating keeps us inspired ❤️

Hello,

The options should be there if you have activated wpdm pro plugin.

Did you use the shortcode in a page [wpdm_frontend flaturl=0 logo="logo-url" hide="settings,images,cats,tags"] to test?
use the shortcode and try to open the page in incognito mode on your browser to check if the front end option is available there.

You can use ctrl+f button of browser to search for the ‘Allowed User Roles’ in frontend settings page because the option should be there.

If you still don’t find the options and think it is not working, then you can give me temporary wp admin access in a private reply to check.

Thanks
Tanvir

Hello @Munission,

to add custom fields and show them through shortcodes as you want, there are a few steps to follow.

First you have to create the custom fields from this option.
Then you have to add the acf shortcode in page template or link template to use that.
After that you have to input acf value from the package edit page.
To show the acf value in wp_all_packages shortcode, you have to add colheads and cols with the acf title and id.

Let me know please if you can do it or you need help.

Thanks

Hello @inbloomdigital,

You are welcome. Also, glad to hear that the issue has been resolved.

However, If you found my support helpful, could you leave your valuable review here?

Your rating keeps us inspired ❤️