Tanvir

Hello @Tristap,

Sorry for this inconvenience.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update from here.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?

Best Regards

Hello @plxadmin,

Sorry for this inconvenience.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update from here.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?

Best Regards

Hello @raul-queiroga,
I think the best way is to use category slugs as category field in csv. so parent category names will be same as category slug.
Then you can manually edit all categories names to same name.
If there are many files to import, then you can provide us temporary admin access in a private reply so that we can solve the issue.
Thanks

Hi,

Hope you are well. Sorry for this inconvenience.
It is not possible from shortcode. As you have already set option to download after login, it is not possible to hide package to users after login.

Currently, The solution you have is to set allow access to different type of users.

or you can denied access for download categories to specific roles

But both will not disappear totally. those will ‘denied access’ from download.
To fulfil your requirements, the plugin needs some customization, However if you need any customization with this plugin, you can contact here.

Thanks

Hello,

Currently if you add same category for all download, it will be added under the same parent category. category slug will be same.
However, maybe we shall make a option for child-category in future updates.

Thanks

Hello,

Please follow this.
Here you will get idea after downloading the sample csv.

You simply need to add category names like this Category 1, Category 2 at a column in your csv file. If you keep files in the categories.

Thanks

Hello,

Sorry to hear about the issue.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update from here.

Please let us know if the issue still occurs on the same platform in our demo website

If it does not happen, then there is something wrong with your website. We will inspect that. However, it will be very cooperative if you record me reproducing your issue using a tool like this? It helps us to quickly figure out the issue and resolve it immediately.

Thanks

Hi,

You are welcome.

However,If you found our support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

Hello,

Yes it is possible.

The text is getting from:
wp-content> plugins> download-manager> src> AuthorDashboard> views> author-dashboard> new-package-form> attach-file.php

You can update the template in this way:
1. Create a dir named download-manager inside your active theme dir
2. Now copy the files you want to modify from /src/{ComponentDir}/views dir to /{active-theme}/download-manager/ dir.
3. Customize template file(s) in {active-theme}/download-manager dir as per your need

More details here

Thanks

Hi @ujmsales,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.4 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. please update them, or you can download them from here.
I hope it will work fine then. if it doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you

Hello Nicolas,
I am sorry It is not possible currently. It is similar like wordpress post.
Thanks

Hello @Sanka33,

Please visit Downloads> settings> FrontEnd Access and set this:

Thanks

Hello,

I see visiting that link you provided is automatically showing all downloads and you dont need to press home.
However you can try different parameters from here like categories of shortcode to show:

Hello,

You can make a private page or page to specific user roles in wordpress you can send the page link to direct audience.

or You can check this addon to assign specific users:

Advanced Access Control

Please follow and apply my previous reply. The custom css code will hide things as you wanted.
Let me know if you don’t understand, then I will create a screen recording video for you.

You can send a new email with more details and information about the problem. You will get a reply soon.

Hello @wjboyz,

Sorry that the following issues are not possible to do using shortcode. you can follow this to know more details about shortcode.

However you can make it by hiding elements using custom css.
to WordPress Dashboard> Appearance> Customize> Additional CSS then
Please paste this custom css code :

#inp {display:none}
.current-page {display:none !important }
.bcsep {display:none }

save by pressing Publish . It will hide the elements you dont want.

Thanks

Hello @marinpetkov,

Sorry for the inconvenience. Please mail to the below address with your Order Id detail and the accounts team will let you know an update for you. support@wpdownloadmanager.com

Thank you

Please follow the previous reply:

please open /wp-content/plugins/download-manager/src/Widgets/WidgetController.php and remove the line include __DIR__.'/Affiliate.php'; and save.

Hello @lampir,

Sorry to hear about the issue.

Please deactivate the plugin, then delete it.
After that, please download and manually upload the plugin from here.
Also update other addons of wpdm to the latest version if you are using.

As codebase is update in the latest version of plugin, please update the page by shortcode trying different templates with the updated structure by following here

Thanks

Hello @stratega,

I see you are using outdated version of WPDM plugins. I have mentioned the latest versions below:
Download Manager – 6.0.3
WPDM – Advanced Access Control -3.0.5
WPDM – Advanced Custom Fields – 2.2.6

If you can’t update it directry from WordPress dashboard, Please update from here.

Then if the issue persists, let me know with relevant url.

Thanks

Hello @stevenweng,

Could you please share the related page/file/package URL with us?
However, it will also be very cooperative if you record me reproducing your issue using a tool like this?
It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Hello,

Sorry for this inconvenience.

Please provide wp admin access of your website in a private reply and an example url where the problem is happening.

However, We can assure you that this will not happen in future updates as the 3.2 version update made a massive change in codebase.

Thanks

Hello @phillp01,

We don’t know how did you made the staged version. By the way, I only updated plugins and it was working properly. From the very beginning you was not clear about the exact issue. You didn’t even mention your live website. After fixing staging12, you made a new staging version of your site. So it is totally your responsibilities to check what you did and what you didn’t for your staging websites. We are responsible for one live website.

However, if you think the developer team didn’t add the code and did something else, all you have to do is remove those lines of code to check what happens. It would be appreciated if you didn’t make this thread too long. If you have cloned the staging versions of your site on the same server, you might ask server support why.

Thanks

Hello @believer49,

Sorry for the inconvenience. Please mail to the below address with your Order Id detail and the accounts team will let you know an update for you. support@wpdownloadmanager.com

Thank you