Forum Replies Created
Hello Jason,
For the 504 Gateway Time-out (nginx) issue, you can check these articles and also please contact your server administrator
How to Increase the Maximum File Upload Size in WordPress Download Manager
https://wpastra.com/guides-and-tutorials/504-gateway-timeout-wordpress/
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-504-gateway-timeout-error-in-wordpress/
please check and let me know
Thank you and regards
Hello Nicole,
Hope you are well. It may need to customize the link template if you are using a page/post. please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply for adjusting the issue?
Thank you and have a nice day.
Hello Amie Richardson,
Hope you are well. And sorry for the inconvenience. Can you please share your issue-related screenshots or screen video? if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
Hello Chloe Loh,
Hope you are well. And sorry for the inconvenience. please share the related page/file/package URL. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
Hello Ali KARACA,
Hope you are well. And sorry for the inconvenience. Can you please share the issue-related URL? if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
Hello Sameer Memon,
Hope you are well. And sorry for the inconvenience. please share your CSV file in a private reply for checking the issue.
Thank you and regards
Hello Robert,
Hope you are well. can you please elaborate more on your requirements? you can also check our these add-ons too,
please check and let me know
Thank you and regards
Hello Jordan Stambaugh,
I think for the download package mail is not sending a download link, This may be an issue with your SMTP settings issue, for not sending emails issue, can you please follow this article,
https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/
please check and let me know
Thank you and regards
Glad to hear that it’s working.
However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.
Have a good day!
Thank you and regards
Hello Jason Levandoski,
I hope the above article will help you. you can also adjust these settings too from WPDM from Basic Settings as I image attached,
please check and let me know
Thank you and regards
Glad to hear that it’s working.
However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.
Have a good day!
Thank you and regards
Hello Sven Brun,
Please let me know if the issue resolved from your side or not.
Thank you again and regards
Hello Nate Enns,
We are checking the issue and already forwarded it to our team developers.
Thank you again and regards
Hello Federico Elboni,
Please download the invoice again, we already have updated the invoice template. please check.
Thank you again and regards
Hello Abram Watson,
WPDM PRO plugin is not installed yet here,
https://www.myplaceofficial.com/wp-admin/plugins.php
Can you please check again? please let me know
Thank you and regards
Hello Jason,
I have checked your issue, the server returning this message
504 Gateway Time-out (nginx)
for the solution can you please check this doc
or you may also be able to contact your server administrator regarding your issue with the above article. please check and let me know
Thank you and regards
Hello Adi,
According to the doc, you have to create a directory from your active theme,
please check and let me know if I have misunderstood something.
Thank you and regards
Glad to hear that it’s working.
However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.
Have a good day!
Thank you and regards
Hello Jordan Stambaugh,
Can you please share a screencast/screen video related to your issue for checking what is causing it on your side? please check and let me know
Thank you and regards
Hello Jason,
It is working properly from my side. I have tried again,
Can you please check it again?
Thank you and regards
Hello Philippe Bonneau,
For small devices, it is working properly too from my side, please check the attached image,
https://i.postimg.cc/YCwS1rBR/responsive-small.png
I think it may be your mobile cache issue, please check
Thank you and regards
Hello Jason,
Do the errors causing any issues in the front end? If this doesn’t cause any issues, that may happen for code flow/network call/some minor settings warning. I hope you have understood. please check and let me know
Thank you and regards
Hello Abram Watson,
I have checked that, you have not installed the WPDM plugin. please download it from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, please install and activate it. please let me know then.
Thank you and regards
Hello Philippe Bonneau,
I think the issue is not with the WPDM, it is happening due to your cache plugins, please exclude dynamic pages ( page with parameters ) or download URL ( /?wpdmdl=* ) from the cache. I hope it will work fine then. please check and let me know
Thank you and regards
You are welcome too.
Thank you too