Nayeem Riddhi

Please kindly check and let us know if the issue persists, Please kindly check.

Thank you and regards

Please kindly share the related URL for checking this issue? Please kindly check.

Thank you

Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

I have checked by login your admin panel, you are using a old version of WPDM Pro plugin also WPDM Form Lock add on is missing from your plugins panel. Please kindly use the latest version of your plugins,add-on. Please kindly check.

Thank you and regards

I have information from our team that, It will be fixed in the upcoming update. Please kindly let me know, if you have any more queries.

Thank you and regards

Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.

Thank you again and regards

Please use orderby="download_count" order="DESC" this format in your shortcode. I hope it will work fine then. Please kindly check.

Thank you

Hello HappyHelper,

Hope you are well. Thanks for your suggestions. We have already template tags [file_list], [file_list_extended],[file_list_extended_WxHxC] for the attached files, you can explore the doc here too, https://www.wpdownloadmanager.com/doc/templates/template-tags/, that will help you working with attached files for a package. Please kindly check and let us know, if you have any more queries.

Thank you and regards

Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Hello Michael,

Hope you are well. And sorry for the inconvenience. The download button being blocked means the ad-blocker detection is working correctly, but the message not appearing is a separate display issue.

Please try these troubleshooting steps:

1. Open your browser’s Developer Console (F12 → Console tab) and look for any JavaScript errors when the page loads or when you click the download button
2. Clear your cache – Browser cache or a caching plugin may be serving old JavaScript files
3. Try a different browser – This will help determine if it’s a browser-specific issue

For site administrators, you can also:
– Go to Download Manager → Settings → Basic Settings
– Scroll to the “Ad-blocker Settings” section
– Ensure you have entered a custom message in the “Notice Message” field

If the issue persists, please share:
– Your browser and version
– Any JavaScript errors from the console
– A screenshot of the page when you click the download button

Please kindly check

Thank you and regards

Hello Regular Baptist Press,

Hope you are well. The login form file is residing this directory download-manager/src/User/views and the file name is login-form.php, for changing appearance with texts you can follow this doc, https://www.wpdownloadmanager.com/doc/template-files. Please kindly check and let me know if you have any queries more.

Thank you and kind regards

Hello Chelsea Profit,

Hope you are well. Form Lock features and functionalities are working properly from our testing site. Can you please kindly let us know which versions of plugin you are using? Please kindly share the related URLs. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

You will be able to renew the order using new card info after it has been expired. Please kindly let us know if you have any queries more.

Thank you and regards

Hello Archifibe Inc,

Hope you are well. Has the purchase order been expired and you want to renew or the purchase order is currently running for your account? Please kindly let us know.

Thank you and regards

Please kindly share the related URLs. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Hello James LaVelle,

Hope you are well. Attach dir file download is working properly from our testing site. Can you please let me know which version you are using now? Moreover, I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. Please kindly check and let me know.

Thank you and kind regards

Glad to hear this, I think your issues are solved now. Please kindly let me know if you have any more queries.

Thank you and kind regards

I have again forwarded for the info. of the issue to our related team authority. Thanks for your appreciated patience. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Hello ovoigt,

Hope you are well. Yes, we have updated with new interface and options for WPDM plugin. You can change the button color from Downloads > Settings > User Interface as usual, we have added extended options, so you can get more options for your requirements. Please kindly check.

Thank you

The modal is coming from our testing site, can you please clear site cache and try again. And for email lock any other pages, posts if you want to use, you can use the below code in your link template, and use the link template id in your package shortcode that comes from Downloads > All Packages Embed column, then use the shortcode in your page or posts editor,

<a href="[download_url]" data-package='[ID]' class="wpdm-download-link wpdm-download-locked btn btn-primary"> [title] </a>

Please kindly check and let me know if the issue still persist.

Thank you and regards

For now, the capability available for Administaror only in the free version. You can upgrade too to the Pro version, it has lots of extended features. Please kindly check.

Thank you

Hello Admir Bosnjakovic,

Hope you are well. If you are using the WPDM Pro, the setting option residing in Downloads > Settings > Media Files Access Control section as I image attached,

Please kindly check.

Thank you

Hello HappyHelper,

Hope you are well. To vertically center the Download button, you need to make the .media container use flexbox with vertical centering. Here’s the updated code:

<div class="well c2a1">
  <div class="media">
    <div class="media-body">
      <h3 class="media-heading" style="padding-top: 0px;border:0px;margin: 0 0 5px 0;font-size:12pt;">__[title]__</br>
        <span style="margin-left:0px;font-size:8pt;font-weight:300">
          <i style="margin: 2px 0 0 5px;opacity:0.5" class="fa-regular fa-calendar-plus"></i> Uploaded: [create_date]
          <i style="margin: 2px 0 0 5px;opacity:0.5" class="fa-regular fa-calendar-check"></i> Updated: [update_date]</br>
          <i style="margin: 2px 0 0 5px;opacity:0.5" class="fa-solid fa-code-commit"></i> [version]
          <i style="margin: 2px 0 0 5px;opacity:0.5" class="fa-regular fa-folder"></i> [file_size]
          <i style="margin: 2px 0 0 5px;opacity:0.5" class="fa-solid fa-cloud-arrow-down"></i> [download_count]
        </span>
      </h3>
      [excerpt_80]
    </div>
    <div class="ml-3" align="right">
      [download_link]
    </div>
  </div>
</div>

<style>
.well.c2a1 .media {
  display: flex;
  align-items: center;
}
.well.c2a1 .btn.wpdm-download-link {
  padding: 11px 30px;
  font-size: 11pt;
}
.well.c2a1 .media-body {
  font-size: 11pt;
}
</style>

Please kindly check.

Thank you

Have you replied or ask for anything here? Please kindly let me know.

Thank you