Forum Replies Created
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…
Thank you again and regards
Can you please share the video here in private reply for checking? Also for small preview issue, you can adjust it by inspecting the browser and adjust the width and height and add the css in your site thus it may overwrite the preview issue. You can find tutorial how to inspect the browser and adjust the html css. Please kindly check.
Thank you
You can add a special field by customizing the code, or you can take a customization service from our team. Please kindly check.
Thank you
Hello Samuel Adeosun,
Hope you are well. please kindly send an order note for this issue from this page: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, you can also check
Order Note tutorial here : https://youtu.be/h46gJwjtcV8?si=7NMaTG0KI8KYbrR6. Please kindly check
Thank you
Hello Christopher Roth,
Hope you are well. The refresh parameter is a cache-busting mechanism. It generates a unique value each time a download URL is created to prevent:
– Browser caching – Ensures users get a fresh download link each time
– CDN/proxy caching – Prevents intermediate servers from serving cached links
– Link caching – Forces each URL to be treated as unique
The value is generated using uniqid() . time() which creates a timestamp-based unique identifier like 69c2eab48d0841774381748.
Solution to Remove the “refresh” Parameter
Add this to your active theme’s functions.php:
// Remove refresh parameter from download URLs
add_filter('wpdm_download_link', function($html, $params) {
$html = preg_replace('/&refresh=[^&"\']*/i', '', $html);
$html = preg_replace('/\?refresh=[^&"\']*&/', '?', $html);
$html = preg_replace('/\?refresh=[^&"\']*/i', '?', $html);
$html = str_replace(['?&', '&?'], '?', $html);
return $html;
}, 10, 2);Please kindly check and let me know if it works for you.
Thank you and regards
Sorry for the inconvenience. The option you want to achieve needs additional adjustment; it is not directly a field, but a combination of two fields/options. Please kindly check.
Thank you.
For changing User Login ID placeholder needs to adjust it in another way. It is /download-manager/src/User/Register.php file, you can’t able to do by template overwriting, but you can do with a filter hook, You can use a filter hook in your active theme’s functions.php file text. Add this code to your theme’s functions.php file or use a code snippets plugin:
add_filter(‘wpdm_register_form_fields’, function($reg_data_fields) {
// Change the placeholder text for username field
if (isset($reg_data_fields[‘username’][‘attrs’][‘placeholder’])) {
$reg_data_fields[‘username’][‘attrs’][‘placeholder’] = ‘Create Username’;
}
// Optionally change the label as well
if (isset($reg_data_fields[‘username’][‘label’])) {
$reg_data_fields[‘username’][‘label’] = ‘Create Username’;
}
return $reg_data_fields;
});
Please kindly check it it works for you.
Thank you and regards
I have forwarded your concern to our team. Please kindly let me know if you have any queries more.
Thgank you
For this it requires some customization code, you may knock here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/, with your requirement. Please kindly check.
Thank you
No, our wordpress PDF viewer using separate fully functional viewer for PDF, you can check the demo details here, https://www.wpdownloadmanager.com/download/wordpress-pdf-viewer/, and for google docs PDF viewer you can also try cache plugin for better or smooth rendering. please kindly check.
Thank you
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…
Thank you again and regards
Still I can’t able to access this page, https://www.collistaracademy.nl/enter/, can you please try login from your side? If you can, please kindly check if firewall or any other services blocking for access site from other places. Please kindly check.
Thank you
Hello Jonathan Dwinell,
Hope you are well. And sorry for the inconvenience. Please kindly more elaborate on your issue and please share the related URLs. Please kindly check.
Thank you
Hello Larry Longton,
Hope you are well. You can modify the login and register files code, appearance by following this documentation:https://www.wpdownloadmanager.com/doc/template-files/, the login and register files contents are located here: download-manager/src/User/views. Please kindly check and let me know if you have any queries more.
Thank you and regards
I have checked that you have already added the custom fields in register form, do you want to add checkbox and agreement description similar section? Please kindly check.
Thank you
Eid vacation is going on. However, I have again forwarded a message for the update. Thanks for your patience.
Thank you
Are you using direct PHP file for rendering this page, https://amiad.iled.co.il/marketing-center/, not using editor shortcode? Please kindly check and let me know. And if any issue causes in preview, WPDM doesn’t handle directly that, it renders via Google Doc, for better preview you can use this add-on, https://www.wpdownloadmanager.com/download/wordpress-pdf-viewer/
Thank you and regards
Ok, does here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, also showing the expired date Mar 30, 2026? Please kindly check.
Thank you
Hello,
Our other users don’t claiming such issue also it is not known issue, your other categories also already have assigned packages, please kindly check.
Thank you
Hello Vidya Mishra,
Hope you are well. And sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and regards
If possible, can you please give your temporary wp-admin login details in a private reply to check or for showing the demo that you are trying to achieve. Please kindly check.
Thank you
Hello Liron Richman,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
I have checked here, https://www.victorvillage.net/wp-admin/edit-tags.php?taxonomy=wpdmcategory&post_type=wpdmpro&paged=4, and the categories don’t have any assigned packages. Please kindly check and let me know.
Thank you and regards
Does this order is related to your another purchase? Please kindly check.
Thank you
Sure. Thanks for your patience.
Thank you