Paypal Payment issue

in Download Manager Free

Viewing 25 posts - 1 through 25 (of 46 total)
Apr 20, 2026 at 10:34 pm
#213623
Participant
marwanist12
OP

Dear,

When I add a paid ebook to download, and the payment option is PayPal, its not gving me credit card checkout by PayPal (when checked via mobile browser).

Apr 21, 2026 at 4:24 am
#213624
Moderator
Nayeem Riddhi
Staff

Hello marwanist12,

Hope you are well. Can you please let me know the credit card option you are getting from Desktop browser and the option you are not getting from the Mobile device, also please let me know which browser you are trying from mobile. Please kindly check.

Thank you

Apr 21, 2026 at 7:28 am
#213636
Participant
marwanist12
OP

Hi Nayeem

In PayPal checkout, visitors can pay using credit cards and using PayPal itself. Check the screenshot:

https://prnt.sc/6ctMOM13jtcH

But in the mobile Chrome or Safari browser, I can not see the credit card option. Check the screenshot below, it’s from mobile:

https://prnt.sc/edKI3ci_Scec

Apr 21, 2026 at 9:34 am
#213637
Moderator
Nayeem Riddhi
Staff

Hi marwanist12,

Thank you for the details and screenshots.

This behavior is actually controlled by PayPal, not the plugin. On mobile devices, PayPal sometimes hides the “Pay with Debit/Credit Card” (guest checkout) option and encourages users to log in to their PayPal account instead.

This can depend on:

Your PayPal account settings (guest checkout enabled or not)
User location and PayPal regional policies
PayPal’s mobile UI behavior

We recommend checking:

That “PayPal Account Optional” (guest checkout) is enabled in your PayPal account
Testing from different devices, browsers, or networks
Trying in an incognito/private browser window

If the option is still not visible on mobile, it is likely due to PayPal’s own checkout flow and restrictions rather than an issue with Download Manager.

Please let us know if you need further assistance.

Thank you

Apr 21, 2026 at 12:28 pm
#213647
Participant
marwanist12
OP
This reply has been marked as private.
Apr 21, 2026 at 2:10 pm
#213653
Apr 22, 2026 at 11:12 am
#213665
Participant
marwanist12
OP

Dear, it’s not working well with me:

After purchase, they ask the user to log in to the website via WPDM login form. How do we cancel it?

How can we manage the download email message?

if you can check all the flow as a website guest.

Regards

Apr 22, 2026 at 11:50 am
#213674
Moderator
Nayeem Riddhi
Staff

Are you using this page for guest order page, https://pipstrend.com/wp-admin/post.php?post=1885&action=edit, if yes, this page doesn’t included the guest order shortcode of WPDM. Please kindly check.

Thank you

Apr 22, 2026 at 11:53 am
#213675
Participant
marwanist12
OP

i can understand, you have the login, can you edit.

i dont want the user to start registration after buying, just to get the ebook after buying.

Apr 22, 2026 at 11:58 am
#213676
Moderator
Nayeem Riddhi
Staff

I have checked that the page you are using for guest order there is different shortcode, can you please check this documentation and add necessary shortcode for your premium packages or files purchase, https://www.wpdownloadmanager.com/doc/using-premium-package/shortcodes/, please kindly check.

Thank you

Apr 22, 2026 at 12:01 pm
#213677
Participant
marwanist12
OP

Nayeem, you not talking with programmer, so can you explain:

where to add the shortcode exactly? [ wpdmpp_guest_orders]

Apr 22, 2026 at 12:13 pm
#213680
Moderator
Nayeem Riddhi
Staff

Please kindly check the documentation, and you can add those shortcodes for those pages for purchasing your packages/files. You can also test via the test payment. Please kindly check from Download > Settings > Premium Package > Frontend Settings and shortcode documentation.

Thank you

Apr 22, 2026 at 12:18 pm
#213682
Participant
marwanist12
OP

Man you look like you don’t want to answer!!
which shortcode to add? This one if i dont want the user to be registered? [ wpdmpp_guest_orders]?

and where to add, where exactly to add?!!!

Apr 22, 2026 at 12:54 pm
#213686
Moderator
Nayeem Riddhi
Staff

Please kindly navigate Downloads > Settings > Premium Package > Frontend Settings > The Cart Page, you are selecting, The Order Page, The Guest Order Page you can find those page shortcodes here, https://www.wpdownloadmanager.com/doc/using-premium-package/shortcodes/, please use the shortcodes on those pages. Please kindly check.

Thank you

Apr 22, 2026 at 2:07 pm
#213692
Participant
marwanist12
OP

Please check the screenshot below and you can see how there is no fronted setting under the premium package…

https://prnt.sc/Yi9o-9ykwz-u

So please do me a favour and add a screenshot of where i can edit and add!!

Apr 22, 2026 at 3:15 pm
#213694
Moderator
Nayeem Riddhi
Staff

Really sorry for the confusion. you can see the tab, the first tab called Basic, before Payment tab, please navigate it, then under Basic settings, you shall find the Frontend Settings and the page select option as I image attached,

Screenshot-from-2026-04-22-21-13-00

please kindly check.

Thank you

Apr 24, 2026 at 11:24 am
#213731
Participant
marwanist12
OP

dear

Your screenshot is different from your text,
so this is my screenshot in the URL below, please check it and sign where to go:

https://prnt.sc/rHS_b-V1uZE0

and my friend instead of talking and writing for weeks…you have access …do it yourself!!

Apr 24, 2026 at 11:27 am
#213732
Moderator
Nayeem Riddhi
Staff

Ok, i am going to setup the pages, you have selected and adding shortcodes to them.

Thank you

Apr 24, 2026 at 11:39 am
#213733
Participant
marwanist12
OP

nothing added…which pages and which shortcodes!!!

Apr 24, 2026 at 11:40 am
#213734
Moderator
Nayeem Riddhi
Staff

Can you able to save this page, https://pipstrend.com/wp-admin/post.php?post=1885&action=edit with shortcode [wpdmpp_guest_orders], please kindly check and let me know.

Thank you and regards

Apr 24, 2026 at 11:42 am
#213735
Participant
marwanist12
OP

its giving error and not editable
check the screenshot

https://prnt.sc/fZJR_rEftmRf

Apr 24, 2026 at 11:42 am
#213736
Moderator
Nayeem Riddhi
Staff

The shortcode is not placed for guest order which you have selected from settings as I shared the earlier image. Please kindly check.

Thank you

Apr 24, 2026 at 11:45 am
#213737
Participant
marwanist12
OP

if you can add the shortcode add it by your self…all your explaination are not clear

Apr 24, 2026 at 11:45 am
#213738
Participant
marwanist12
OP

i told you the page giving error and you said add shortcodes

Apr 24, 2026 at 11:50 am
#213739
Moderator
Nayeem Riddhi
Staff

You have said earlier After purchase, they ask the user to log in to the website via WPDM login form. How do we cancel it?, so checking this issue I have found that you have not put the guest order shortcode which you have selected from settings as the image here,
Screenshot from 2026 04 22 21 13 00

Are you getting now? Please kindly check.

Thank you

Viewing 25 posts - 1 through 25 (of 46 total)

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